Acd Group Detail Window; Subgroup Detail Window - Nortel CC MIS Getting Started Manual
Nortel cc mis software: quick start
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Also See for CC MIS:
- Release note (86 pages) ,
- User manual (570 pages) ,
- User manual (374 pages)
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CC MIS
CC MIS
Agent Status Display
After the hold state is terminated, the timer reverts to displaying the total
call duration.
ACD Group detail window
You can display an ACD Group Detail window by positioning the cursor on
an ACD Group ID in the Agent Status window and clicking the right mouse
button.
ACD Group
display
Subgroup detail window
You can display a Subgroup Detail window by positioning the cursor on a
Subgroup ID in the Navigator Pane and clicking the right mouse button.
ACD Group
display
Page 5-4
Release 5.2
CC MIS Getting Started Guide (297-2671-175)
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