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Monitoring Hunt groups
The Business Communications Manager system offers two ways to monitor hunt group activity.
You can use Silent Monitor
current calls or you can use the Hunt Metrics tables
get an overview of how each hunt group is performing.
Setting up Silent Monitoring
To set up Silent Monitoring for your system:
1
Click on the keys beside Services, Telephony Services
2
Click on Silent Monitor.
The Silent Monitor screen appears in the right frame.
Figure 206 Silent Monitoring system settings
3
The following table describes the settings that define how the silent monitor feature will work
on your system:
Table 135 Silent monitor system settings
Field
Values
Monitoring mode
Silent
Non silent
SM sets
1 to 30
SM passwd
XXXXXX
("Setting up Silent Monitoring" on page
Description
Choose Silent if you want supervisors to be able to break into
a hunt group conversation without giving an indicator of their
presence.
Choose Non silent if you want the hunt group member and
the caller to hear a conference tone when a supervisor
breaks into a hunt group conversation.
Note: Initial monitoring is muted at the supervisor set. If the
supervisor wants to speak within the conversation, a display
key on the two-line display becomes available, once the
connection is established.
The default changes based on country profile.
Indicate the number of two-line telephones in your system
that you will allow to be used as supervisory telephones.
(Default: 5)
A six-digit set that must be entered after the supervisor
presses FEATURE *550. To maintain system security,
change this password frequently. (Default: 745368 (SILENT))
Monitoring Hunt groups
589) to actively monitor
("Using Hunt group metrics" on page
General Settings.
, and
Programming Operations Guide
589
591) to
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