Nortel BCM 4.0 User Manual

Nortel BCM 4.0 User Manual

Consolidated reporting data
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Consolidated Reporting Data
BCM 4.0
Business Communications Manager
Document Status: Standard
Document Version: 04
Part Code: N0064482
Date: July 2007

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Summary of Contents for Nortel BCM 4.0

  • Page 1 Consolidated Reporting Data BCM 4.0 Business Communications Manager Document Status: Standard Document Version: 04 Part Code: N0064482 Date: July 2007...
  • Page 2 Nortel Networks. Trademarks *Nortel, Nortel (Logo), the Globemark, and This is the way, This is Nortel (Design mark) are trademarks of Nortel Networks. *Microsoft, MS, MS-DOS, Windows, and Windows NT are registered trademarks of Microsoft Corporation.
  • Page 3: Table Of Contents

    Contents Contents Getting started with BCM ........5 About this guide .
  • Page 4 Contents N0064482 N0064482...
  • Page 5: Getting Started With Bcm

    Getting started with BCM This section contains information on the following topics: • “About this guide” on page 5 • “Audience” on page 5 • “Acronyms” on page 6 • “Symbols and conventions used in this guide” on page 6 •...
  • Page 6: Acronyms

    Getting started with BCM Acronyms The following is a list of acronyms used in this guide. Table 1 List of acronyms Acronym Description Application Programming Interface Business Communications Manager Custom Call Routing Call Detail Recording File Transfer Protocol Hunt Group Interactive Voice Response Voicemail Mailbox Personal Computer...
  • Page 7 Getting started with BCM Security note: Indicates a point of system security where a default should be changed, or where the administrator needs to make a decision about the level of security required for the system. Warning: Alerts you to ground yourself with an antistatic grounding strap before performing the maintenance procedure.
  • Page 8: How To Get Help

    To access some Nortel Technical Solutions Centers, you can use an Express Routing Code (ERC) to quickly route your call to a specialist in your Nortel product or service. To locate the ERC for your product or service, go to: http://www.nortel.com/erc...
  • Page 9: Consolidated Reporting Data (Crd)

    Consolidated Reporting Data (CRD) Introduction Consolidated reporting data for the Business Communications Manager (BCM) System 4.0 include metrics/statistics on the following: • External Call Activity; that is, Call Detail Recording (CDR) • Hunt Groups (HG) Usage • Call Pilot Voice Mail Mailbox Usage •...
  • Page 10: Hunt Group (Hg) Metrics Reporting

    Consolidated Reporting Data (CRD) /var/nn/CDRDataFiles/ Note: Call Detail Recording Push/Pull methods transfer only those files which have not been transferred previously. See “Accessing Reporting Data” on page 13. To determine whether a file has been transferred, check the write permission for others.
  • Page 11 Consolidated Reporting Data (CRD) • Number of calls receiving busy treatment since last cleared <0 - 65535> • Average of busy calls since last cleared. Represented as a rounded percentage (i.e. busy calls / total calls) • Number of calls receiving overflow treatment since last cleared <0 - 65535> •...
  • Page 12: Voice Mail Mailbox And Custom Call Routing (Ccr) Reporting

    Consolidated Reporting Data (CRD) <20040705091953> <1,HG01,20040705091953,0,0,0,0,0,0,0,0,0,0,0> <2, HG02, ..<30, HG30 ..<20040705091953> Note: Hunt Group metrics are reset automatically on an hourly basis. Each hunt group metrics file will contain up to 24 (i.e. one for each hour in the day) sets of data. Voice Mail Mailbox and Custom Call Routing (CCR) Reporting Voice Mail Mailbox and CCR tree usage data files are formatted, human readable ascii files.
  • Page 13: Accessing Reporting Data

    Consolidated Reporting Data (CRD) • Call Pilot Custom Call Routing <Record.ccr.yyyymmdd> • Interactive Voice Response (IVR) <Record.ivr.yyyymmddhh> Accessing Reporting Data Push or Pull transfers generate reports for import into third-party reporting applications. Transfer methods for third-party applications include the following: •...
  • Page 14 Consolidated Reporting Data (CRD) N0064482 N0064482...

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