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Answering calls
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Group Pickup: Your system can support nine pickup groups. If a telephone has been assigned
as a member of a pickup group, the user can pick up a call that is ringing at any telephone in
the pickup group (FEATURE 75).
Programming:
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Trunk Answer: By pressing FEATURE 800 the user can answer a ringing call in any area in
the system from any telephone in the system. The line being answered does not have to appear
or ring at the telephone being used to answer the call. This feature is only active when a
ringing service schedule is running.
Programming:
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Answer DNs: Telephone DNs can be assigned to indicator buttons on other telephones to
provide backup answering. The indicator buttons on your telephone that are assigned to
answer DNs are called answer keys. You can assign a maximum of eight answer DNs to a
telephone. You cannot assign Answer DNs to analog telephones. The 7000 and 7100 digital
phones can have DNs assigned as ring-only assignments.
On the answer telephone, an indicator beside the answer key lights when a call comes in from
the original telephone. When the call is answered, the indicator disappears on the
non-answering telephone, freeing that line for another call. You can also determine which calls
alert at Answer DNs (Answer key access levels).
Answer DN assignments that are set to ring-only arrive as a normal incoming call.
For systems running BCM 3.6 and newer software, the Answer DN can be used as an autodial
button to the assigned telephone.
On systems running BCM 3.5 and newer software, if call logging is set, then calls received
through Answer DN are logged at the receiving telephone that picks up the call.
Programming:
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Listen to a call as a group: This feature (FEATURE 802) allows more than one person to
listen to a telephone, without the caller hearing everyone in the group (the handset is offhook).
N0008589 3.3
"Configuring the Capabilities features" on page 418
"Configuring ringing service" on page 496
"Configuring ringing service" on page 496
"Turn services on and off" on page 490
Answer DNs:
"Assigning Answer DNs" on page 415
Answer Keys access levels:
"Programming Feature settings" on page 465
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