Application Call Treatment - Nortel Express Call Center User Manual

Product release 4.2

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Standard reports

Application Call Treatment

The Application Call Treatment report shows summary performance

information about the handling of each call associated with a particular

application. The report displays multiple treatments that can occur within the

call script or application, and the number of calls that received the specified

treatments. The report records the number of calls that the system answered,

abandoned, offered, routed, and disconnected.

This report measures other treatments within the call script, including

commands such as Give Force Busy, Give Route To, or Give Force Disconnect.

You can keep a count of the number of callers who receive a specific treatment

and service.

This report uses the ApplicationStat views.

Collection frequency

You can collect Application Call Treatment report information with the

following frequencies:

Note: If you use the interval data type, remember that a call offered at one

interval can be given treatment at another interval.

Standard 2.0

Symposium Express Call Center

Symposium express call center