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Nortel BCM200 Integration Manual

Nortel BCM200 Integration Manual

Solution integration guide for multisite business communications manager systems
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Download this manual See also: Configuration Manual, Installation and Maintenance Manual
Enterprise: Common
Solution Integration Guide
for Multisite Business
Communications Manager
Systems
NN49000-303
.

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Summary of Contents for Nortel BCM200

  • Page 1 Enterprise: Common Solution Integration Guide for Multisite Business Communications Manager Systems NN49000-303...
  • Page 2 Users must take full responsibility for their applications of any products specified in this document. The information in this document is proprietary to Nortel Networks. Nortel, the Nortel logo and the Globemark are trademarks of Nortel Networks. Microsoft, MS, MS-DOS, Windows, and Windows NT are registered trademarks of Microsoft Corporation.

  • Page 3: Table Of Contents

    Finding the latest updates on the Nortel Web site 5 Getting help from the Nortel Web site 6 Getting help over the phone from a Nortel Solutions Center 6 Getting help from a specialist by using an Express Routing Code 6...
  • Page 4 Configuring VoIP trunk media parameters 53 Configuring local Gateway parameters 57 Configuring VoIP lines 61 Configuring target lines 65 Solution Integration Guide for Multisite Business Communications Manager Systems Copyright © 2007, Nortel Networks Enterprise: Common NN49000-303 01.01 Standard Release 4.0, 3.7 29 June 2007...

  • Page 5: How To Get Help

    How to get help This chapter explains how to get help for Nortel products and services. Finding the latest updates on the Nortel Web site The content of this documentation is current at the time of product release. To check for updates to the latest documentation and software for Business Communications Manager (BCM), click one of the following links: For the...

  • Page 6: Getting Help From The Nortel Web Site

    6 How to get help Getting help from the Nortel Web site The best way to get technical support for Nortel products is from the Nortel Technical Support Web site: www.nortel.com/support This site provides quick access to software, documentation, bulletins, and tools to address issues with Nortel products.

  • Page 7: About This Document

    BCM 4.0 Device Configuration Guide (N0060600) • BCM 4.0 Telephony Device Installation Guide (N0060609) • Keycode Installation Guide (NN40010-301) Solution Integration Guide for Multisite Business Communications Manager Systems Copyright © 2007, Nortel Networks Enterprise: Common NN49000-303 01.01 Standard Release 4.0, 3.7 29 June 2007...
  • Page 8 8 About this document Enterprise: Common Solution Integration Guide for Multisite Business Communications Manager Systems NN49000-303 01.01 Standard Release 4.0, 3.7 29 June 2007 Copyright © 2007, Nortel Networks...

  • Page 9: Overview

    Release 4.0 Configure BCM 200/400 Release 3.7 Solution Integration Guide for Multisite Business Communications Manager Systems Copyright © 2007, Nortel Networks Table 1 "Task Completion Checklist" (page Reference "Configuring incoming VoIP trunks" (page 17) "Verifying system license and keycodes" (page 18) "Configuring VoIP trunk media parameters"...
  • Page 10 10 Overview Task Configure BCM50 Solution Integration Guide for Multisite Business Communications Manager Systems Copyright © 2007, Nortel Networks Reference "Configuring target lines for incoming calls" (page "Configuring telephones to access outgoing VoIP lines" (page 50) "Configuring incoming VoIP trunks" (page 51) "Verifying system license and keycodes"...

  • Page 11: Prerequisites

    Voice over IP (VoIP) protocols • networking principles Training Nortel recommends that you complete product-specific training before you begin integrating the BCM systems. A complete list of courses is available www.nortel.com Capturing integration parameters Table 2 "Integration parameters" (page 11) required to successfully complete the integration.

  • Page 12: Establishing The System Baseline

    Business Communications Manager (BCM) systems, so that the systems are configured and working in a stand-alone environment. Solution Integration Guide for Multisite Business Communications Manager Systems Copyright © 2007, Nortel Networks Value Enterprise: Common NN49000-303 01.01 Standard...
  • Page 13 BCM networking hardware is installed for integration. PEC III Media Service Cards (MSC) are later. Solution Integration Guide for Multisite Business Communications Manager Systems Copyright © 2007, Nortel Networks Establishing the system baseline 13 Reference Enterprise: Common NN49000-303 01.01 Standard Release 4.0, 3.7 29 June 2007...
  • Page 14 BCM. MCDN feature licensing is purchased and loaded on BCM. Solution Integration Guide for Multisite Business Communications Manager Systems Copyright © 2007, Nortel Networks Reference Keycode Installation Guide (NN40010-301) Keycode Installation Guide (NN40010-30 Keycode Installation Guide...
  • Page 15 Task Solution Integration Guide for Multisite Business Communications Manager Systems Copyright © 2007, Nortel Networks Establishing the system baseline 15 Reference Enterprise: Common NN49000-303 01.01 Standard Release 4.0, 3.7 29 June 2007 Comments 2 Select the Configuration tab. 3 Expand the System folder.
  • Page 16 16 Prerequisites Enterprise: Common Solution Integration Guide for Multisite Business Communications Manager Systems NN49000-303 01.01 Standard Release 4.0, 3.7 29 June 2007 Copyright © 2007, Nortel Networks...

  • Page 17: Bcm 200/400 Release 4.0 Configuration

    Log on to Element Manager. In the Task Navigation Panel, select the Configuration tab. Select System > Keycodes. Solution Integration Guide for Multisite Business Communications Manager Systems Copyright © 2007, Nortel Networks Figure 1 "Keycodes" (page 18). Enterprise: Common NN49000-303 01.01 Standard...

  • Page 18: Verifying System License And Keycodes

    18 BCM 200/400 Release 4.0 configuration Figure 1 Keycodes Load new Keycodes by loading a new keycode file or connecting to Nortel’s Keycode Retrieval System (KRS). For more information about keycodes and keycode retrieval, see Keycode Installation Guide (NN40010-301). Verifying system license and keycodes Perform the following procedure to verify system license and keycodes.

  • Page 19: Configuring Voip Trunk Media Parameters

    Select the H.323 Media Parameters or SIP Media Parameters tab. Enter the information that supports your system. Solution Integration Guide for Multisite Business Communications Manager Systems Copyright © 2007, Nortel Networks Configuring VoIP trunk media parameters 19 —End— Figure 2 "Telephony Resources" (page Enterprise: Common NN49000-303 01.01 Standard...
  • Page 20 G.723 Enable Voice <check box> Activity Detection Solution Integration Guide for Multisite Business Communications Manager Systems Copyright © 2007, Nortel Networks Table 4 "H.323 Media Parameters fields" (page 20) —End— Description Add codecs to the Selected list and order them in the order in which you want the system to attempt to use them.
  • Page 21 Select the size of jitter buffer for your system. Set the maximum required payload size, per codec, for the VoIP calls sent over H.323 trunks. Note: Payload size can also be set for Nortel IP telephones. See BCM 4.0 Telephony Device Installation Guide (N0060609).
  • Page 22 Select the size of jitter buffer for your system. Set the maximum required payload size, per codec, for the VoIP calls sent over H.323 trunks. Note: Payload size can also be set for Nortel IP telephones. See BCM 4.0 Telephony Device Installation Guide (N0060609).

  • Page 23: Configuring Local Gateway Parameters

    Trunk Settings fields" (page 24) Settings fields. Solution Integration Guide for Multisite Business Communications Manager Systems Copyright © 2007, Nortel Networks Configuring local Gateway parameters 23 Description the fax machine. To minimize the possibility of your VoIP calls being dropped due to fax tone interference: •...
  • Page 24 <check box> For H.323 VoIP trunks, select the H.323 Settings tab. Solution Integration Guide for Multisite Business Communications Manager Systems Copyright © 2007, Nortel Networks Description If enabled, the OLI of an internal telephone is forwarded over the VoIP trunk when a call is transferred to an external number over the private VoIP network.
  • Page 25 H.323 calls to be dropped. It is recommended that you make changes to the Call Signaling Settings during off-peak hours or a scheduled maintenance window. Solution Integration Guide for Multisite Business Communications Manager Systems Copyright © 2007, Nortel Networks Configuring local Gateway parameters 25 Enterprise: Common NN49000-303 01.01 Standard...
  • Page 26 Backup Gatekeepe <IP address> r(s) Solution Integration Guide for Multisite Business Communications Manager Systems Copyright © 2007, Nortel Networks Table 7 "H.323 Call Signaling Settings fields" (page Description Call signaling information is passed directly between H.323 endpoints. You must set up remote Gateways.
  • Page 27 Figure 5 SIP Settings Enter the information that supports your system. Solution Integration Guide for Multisite Business Communications Manager Systems Copyright © 2007, Nortel Networks Configuring local Gateway parameters 27 Description Enter the alias names of the BCM required to direct call signals to your system.

  • Page 28: Configuring Voip Lines

    Highlight the individual line you wish to configure. Select the Parameters tab. Solution Integration Guide for Multisite Business Communications Manager Systems Copyright © 2007, Nortel Networks Table 8 "SIP Settings fields" (page 28) Description Defines how you want the system to handle calls that the system fails to send over the VoIP trunk.
  • Page 29 VoIP Control Set Prime Set Solution Integration Guide for Multisite Business Communications Manager Systems Copyright © 2007, Nortel Networks Table 9 "VoIP line descriptions" (page 29) Description Unique line number. Ensure that the trunk type is set to VoIP when configuring VoIP lines.
  • Page 30 Preferences Configure the Preferences tab appropriately for your network. Solution Integration Guide for Multisite Business Communications Manager Systems Copyright © 2007, Nortel Networks Description Identify the line in a meaningful way. Defines how the line is used in relation to other lines in the system.
  • Page 31 Figure 8 Restrictions Configure the Restrictions tab appropriately for your network. Solution Integration Guide for Multisite Business Communications Manager Systems Copyright © 2007, Nortel Networks Table 10 "Preferences fields" (page 31) Description Defines whether one BCM user can select a line in use at another telephone to join an existing call.
  • Page 32 Select the Assigned DNs tab. Figure 9 Assigned DNs Solution Integration Guide for Multisite Business Communications Manager Systems Copyright © 2007, Nortel Networks Table 11 "Restrictions fields" (page 32) Description If the line is used to receive external calls or...

  • Page 33: Configuring Target Lines

    In the Task Navigation Panel, select the Configuration tab. Select Telephony > Lines > Target Lines. Highlight the individual line you wish to configure. Solution Integration Guide for Multisite Business Communications Manager Systems Copyright © 2007, Nortel Networks Table 12 "Assigned DNs fields" (page 33) Description Unique number Select Appr Only or Appr&Ring if the telephone...
  • Page 34 Line Type Public DN:*: Pub. Received # Solution Integration Guide for Multisite Business Communications Manager Systems Copyright © 2007, Nortel Networks Figure 10 "Parameters" (page for configuration information. Description Enter the name for the line, for example, Line241. If the line is to be shared among telephones, select Public.
  • Page 35 To prime Distinct rings in use Read only Solution Integration Guide for Multisite Business Communications Manager Systems Copyright © 2007, Nortel Networks Description If private network trunks (PRI or VoIP trunks) are configured, enter a private received number. The private received number specifies the digits the system uses to identify calls from the private network to a target line.
  • Page 36 Enter the appropriate information for your network. Refer to information. Solution Integration Guide for Multisite Business Communications Manager Systems Copyright © 2007, Nortel Networks Description If the system is using a remote voice mail, select the center configured with the contact number.

  • Page 37: Bcm 200/400 Release 3.7 Configuration

    Log on to the Unified Manager. Select the BCM>System>Licensing heading. The Licensing Setting page appears. Solution Integration Guide for Multisite Business Communications Manager Systems Copyright © 2007, Nortel Networks Enterprise: Common NN49000-303 01.01 Standard Release 4.0, 3.7 29 June 2007...

  • Page 38: Adding Keycodes Files

    Click Add a keycode. The Keycode dialog box appears. Enter a valid Keycode. Click Save. Solution Integration Guide for Multisite Business Communications Manager Systems Copyright © 2007, Nortel Networks —End— —End— Enterprise: Common NN49000-303 01.01 Standard Release 4.0, 3.7 29 June 2007...

  • Page 39: Configuring Voip H.323 Trunk Media Parameters

    2nd Preferred Codec 3rd Preferred Codec 4th Preferred Codec Silence Compression Jitter Buffer – Voice Solution Integration Guide for Multisite Business Communications Manager Systems Copyright © 2007, Nortel Networks Configuring VoIP H.323 trunk media parameters 39 —End— Value None G.729 None G.723...

  • Page 40: Configuring Voip Sip Trunk Media Parameters

    SIP media parameters Parameter 1st Preferred Codec 2nd Preferred Codec 3rd Preferred Codec Solution Integration Guide for Multisite Business Communications Manager Systems Copyright © 2007, Nortel Networks Value Enabled Disabled 10, 20, 30, 40, 50, 60 10, 20, 30, 40, 50, 60...

  • Page 41: Configuring H.323 Local Gateway Ip Parameters

    Table 17 H.323 local Gateway IP parameters Parameter Fallback to Circuit-Switched Solution Integration Guide for Multisite Business Communications Manager Systems Copyright © 2007, Nortel Networks Configuring H.323 local Gateway IP parameters 41 Value None G.711-aLaw Enabled...

  • Page 42: Configuring Sip Local Gateway Ip Parameters

    Configuring SIP local Gateway IP parameters Perform the following procedure to configure SIP local Gateway IP parameters. Solution Integration Guide for Multisite Business Communications Manager Systems Copyright © 2007, Nortel Networks Value Direct GatekeeperRouted GatekeeperResolved Gatekeeper RoutedNoRAS...

  • Page 43: Configuring Sip Subdomains

    Parameter e.164 / National e.164 / Subscriber e.164 / Special e.164 / Unknown Solution Integration Guide for Multisite Business Communications Manager Systems Copyright © 2007, Nortel Networks Value Enabled-All Enabled-TDM-only Disabled —End— Value Enterprise: Common NN49000-303 01.01 Standard...

  • Page 44: Configuring Remote H.323 Gateways

    Parameter Name Destination IP QoS Monitor Transmit Threshold Receive Threshold Solution Integration Guide for Multisite Business Communications Manager Systems Copyright © 2007, Nortel Networks Value —End— Value <alphanumeric> <IP address> Disabled Enabled 0.0 (bad) to 5.0 (excellent) 0.0 (bad) to 5.0 (excellent)

  • Page 45: Configuring Remote Sip Endpoints

    Select Address Book. The Address Book page appears. Select Configuration. Select Add Entry to add a new remote gateway. Solution Integration Guide for Multisite Business Communications Manager Systems Copyright © 2007, Nortel Networks Configuring remote SIP endpoints 45 Value BCM3.6 BCM3.5 BCM3.0...

  • Page 46: Configuring Voip Lines For Outgoing Calls

    Table 19 General parameters Parameter Name Control Set Use Remote Package Solution Integration Guide for Multisite Business Communications Manager Systems Copyright © 2007, Nortel Networks Value <alphanumeric> <IP address> Disabled Enabled 0.0 (bad) to 5.0 (excellent) 0.0 (bad) to 5.0 (excellent) <numeric>...

  • Page 47: Enterprise: Common

    Redirect to Expand the Restrictions>Line Restrictions heading. Solution Integration Guide for Multisite Business Communications Manager Systems Copyright © 2007, Nortel Networks Configuring VoIP lines for outgoing calls 47 Note: The Line pool must belong to a line pool that contains the same type of VoIP line.

  • Page 48: Solution Integration Guide For Multisite Business Communications Manager Systems

    Sched 4 Sched 5 Sched 6 Repeat this procedure for all the outgoing lines you wish to configure. Solution Integration Guide for Multisite Business Communications Manager Systems Copyright © 2007, Nortel Networks Filter Filter Enterprise: Common NN49000-303 01.01 Standard Release 4.0, 3.7 29 June 2007...

  • Page 49: Configuring Target Lines For Incoming Calls

    Prime Set Distinct ring in use Solution Integration Guide for Multisite Business Communications Manager Systems Copyright © 2007, Nortel Networks Configuring target lines for incoming calls 49 Note: Configuring SIP and H.323 trunks in the same pool may result in unpredictable results because they do not support the same level of service.

  • Page 50: Configuring Telephones To Access Outgoing Voip Lines

    To configure the line to access both H.323 and SIP Line pools, repeat steps 11 and 12. Repeat this procedure for all telephones you wish to configure to access outside lines. Solution Integration Guide for Multisite Business Communications Manager Systems Copyright © 2007, Nortel Networks Value —End— —End— Enterprise: Common NN49000-303 01.01 Standard...

  • Page 51: Bcm50 Configuration

    Log on to Element Manager. In the Task Navigation Panel, select the Configuration tab. Select System > Keycodes. Solution Integration Guide for Multisite Business Communications Manager Systems Copyright © 2007, Nortel Networks Figure 13 "Keycodes" (page Enterprise: Common NN49000-303 01.01 Standard Release 4.0, 3.7 29 June 2007...

  • Page 52: Verifying System License And Keycodes

    52 BCM50 configuration Figure 13 Keycodes Load new Keycodes by loading a new keycode file or connecting to Nortel’s Keycode Retrieval System (KRS). For more information about keycodes and keycode retrieval, see Keycode Installation Guide (NN40010-301). Verifying system license and keycodes Perform the following procedure to verify system license and keycodes.

  • Page 53: Configuring Voip Trunk Media Parameters

    IP Trunks. Select the H.323 Media Parameters or SIP Media Parameters tab. Solution Integration Guide for Multisite Business Communications Manager Systems Copyright © 2007, Nortel Networks Configuring VoIP trunk media parameters 53 —End— Figure 14 "Telephony Resources" (page Enterprise: Common NN49000-303 01.01 Standard...

  • Page 54: Enterprise: Common

    G.723 Enable Voice <check box> Activity Detection Solution Integration Guide for Multisite Business Communications Manager Systems Copyright © 2007, Nortel Networks Table 22 "H.323 Media Parameters fields" (page 54) —End— Description Add codecs to the Selected list and order them in the order in which you want the system to attempt to use them.

  • Page 55: Enterprise: Common

    Select the size of jitter buffer for your system. Set the maximum required payload size, per codec, for the VoIP calls sent over H.323 trunks. Note: Payload size can also be set for Nortel IP telephones. See BCM 4.0 Telephony Device Installation Guide (N0060609).

  • Page 56: Enterprise: Common

    Select the size of jitter buffer for your system. Set the maximum required payload size, per codec, for the VoIP calls sent over H.323 trunks. Note: Payload size can also be set for Nortel IP telephones. See BCM 4.0 Telephony Device Installation Guide (N0060609).

  • Page 57: Configuring Local Gateway Parameters

    IP Trunks. For H.323 VoIP trunks, select the H.323 Settings tab. Solution Integration Guide for Multisite Business Communications Manager Systems Copyright © 2007, Nortel Networks Configuring local Gateway parameters 57 Description the fax machine. To minimize the possibility of...

  • Page 58: Enterprise: Common

    H.323 calls to be dropped. It is recommended that you make changes to the Call Signaling Settings during off-peak hours or a scheduled maintenance window. Solution Integration Guide for Multisite Business Communications Manager Systems Copyright © 2007, Nortel Networks Enterprise: Common NN49000-303 01.01 Standard Release 4.0, 3.7 29 June 2007...

  • Page 59: Enterprise: Common

    <IP address> Backup Gatekeepe <IP address> r(s) Solution Integration Guide for Multisite Business Communications Manager Systems Copyright © 2007, Nortel Networks Configuring local Gateway parameters 59 Table 24 "H.323 Call Signaling Settings fields" (page Description Call signaling information is passed directly between H.323 endpoints.

  • Page 60: Enterprise: Common

    Figure 16 SIP Settings Enter the information that supports your system. Solution Integration Guide for Multisite Business Communications Manager Systems Copyright © 2007, Nortel Networks Description Enter the alias names of the BCM required to direct call signals to your system.

  • Page 61: Configuring Voip Lines

    Highlight the individual line you wish to configure. Select the Preferences tab. Solution Integration Guide for Multisite Business Communications Manager Systems Copyright © 2007, Nortel Networks Table 25 "SIP Settings fields" (page 61) Description Defines how you want the system to handle calls that the system fails to send over the VoIP trunk.

  • Page 62: Enterprise: Common

    Distinct rings in use Read only Select the Restrictions tab. Solution Integration Guide for Multisite Business Communications Manager Systems Copyright © 2007, Nortel Networks Table 26 "Preferences fields" (page 62) Description If your system is equipped with an external ringer, you can enable this setting so that this line rings at the external ringer.

  • Page 63: Enterprise: Common

    Remote Restriction <00-99> s - Use Filter Solution Integration Guide for Multisite Business Communications Manager Systems Copyright © 2007, Nortel Networks Table 27 "Restrictions fields" (page 63) Description If the line is used to receive external calls or calls from other nodes on the private network,...

  • Page 64: Solution Integration Guide For Multisite Business Communications Manager Systems

    Ring only Appr&Ring Appr only Appearances Solution Integration Guide for Multisite Business Communications Manager Systems Copyright © 2007, Nortel Networks Figure 19 "Line Assignment" (page Table 28 "Assigned DNs fields" (page 64) Description Unique number Select Appr Only or Appr&Ring if the telephone has an available button.

  • Page 65: Configuring Target Lines

    Select the Preferences tab and enter the appropriate information for your network. Refer information. Solution Integration Guide for Multisite Business Communications Manager Systems Copyright © 2007, Nortel Networks Description When enabled, displays caller ID for calls coming in over the target line. When enabled, an indicator appears on the telephone when a message is waiting from a remote voice mail system.

  • Page 66: Enterprise: Common

    Redirect to Select the Assigned DNs tab. Solution Integration Guide for Multisite Business Communications Manager Systems Copyright © 2007, Nortel Networks Description If your system is equipped with an external ringer, you can enable this setting so that this line rings at the external ringer.

  • Page 67: Enterprise: Common

    Edit the listed DNs, or click Add to add a DN as required. Enter the appropriate information for your network. Refer to information. Solution Integration Guide for Multisite Business Communications Manager Systems Copyright © 2007, Nortel Networks Table 12 "Assigned DNs fields" (page 33) —End— Enterprise: Common NN49000-303 01.01 Standard Release 4.0, 3.7 29 June 2007...

  • Page 68: Enterprise: Common

    68 BCM50 configuration Enterprise: Common Solution Integration Guide for Multisite Business Communications Manager Systems NN49000-303 01.01 Standard Release 4.0, 3.7 29 June 2007 Copyright © 2007, Nortel Networks...

  • Page 70: Enterprise: Common

    Users must take full responsibility for their applications of any products specified in this document. The information in this document is proprietary to Nortel Networks. Nortel, the Nortel logo and the Globemark are trademarks of Nortel Networks. Microsoft, MS, MS-DOS, Windows, and Windows NT are registered trademarks of Microsoft Corporation.

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