Populating The Database - Nortel Quality Monitoring Installation Manual

September 2007

Populating the Database

In order for the Nortel Quality Monitoring Server to function correctly, you
must populate the Quality database with some basic records. Use the Client
applications to define at least one department, one Position ID/DN, and one
agent.
Note: You do not have to do this on every supervisor's machine. You only
need to do this to populate the Quality database with the basic set of records.
To start the Nortel Quality Monitoring Client:
1 Select Start > Programs > Nortel Quality Monitoring Client> Client.
2 Enter admin in the User ID field.
3 Enter NewUser in the Password field. The password is case-sensitive;
be sure to use a capital N and a capital U.
4 Click Logon.
If prompted to confirm logging in without an extension. Click Yes.
Installation Guide
Nortel Quality Monitoring Client Installation
81