Nortel Quality Monitoring Installation Manual page 83

September 2007
7 Select the SIU icon on the Applications toolbar, then create at least one
extension record as described in "Defining Position IDs/DNs," on page
85.
8 Select the Agents icon on the Applications toolbar, then create at least
one agent record as described in "Defining an Agent," on page 86.
9 Close the Nortel Quality Monitoring Client application.
10 Start the Nortel Quality Monitoring Server.
11 Start the Nortel Quality Monitoring Client.
Creating a Department
Departments are used to control user access to agents in most Nortel Quality
Monitoring applications. You must have a department defined before you
can set up the agents. The departments usually correspond to the functional
groups in your contact center.
To create a department:
Installation Guide
Nortel Quality Monitoring Client Installation
83