Nortel Quality Monitoring Installation Manual page 59

September 2007
Confirming the Quality Monitoring Setup at the Contact
Recording Server
The Nortel Quality Monitoring Server communicates with the Nortel
Contact Recording Server. The communication is established by the
Recording Server; therefore that server must be configured with the details
of the Nortel Quality Monitoring Server.
To verify that the appropriate data is entered at the Nortel Contact Recording
Server:
1 Log in to the Nortel Contact Recording Server:
2 Click the Operations tab.
3 Click the Quality Monitoring tab.
4 If this tab is not present, you need to update the licensing for the
recorder.
Installation Guide
Nortel Quality Monitoring Server Installation
59