Nortel Quality Monitoring Installation Manual page 107

September 2007
Refresh the
Client UI to review the Recording Status.
Review the Recorder Status at the Nortel Contact Recording Server.
The
calls are being recorded.
Review the completed calls.
Select
view the list of completed (recorder) calls.
Replay a call.
Select a file in the list of Journal Files at the Nortel Quality
Monitoring Client UI and click the Play button.
Installation Guide
Active Agents
Quality Monitoring
Journal Files
display in the Nortel Quality Monitoring
will show
at the Nortel Quality Monitoring Client UI to
Verifying the Installation
Channels are Active when
107