Nortel Quality Monitoring Installation Manual page 44

Nortel Quality Monitoring Server Installation
Agent Initiated Monitoring, referred to as AIM, is the feature that allows
the agents to start and stop monitoring sessions. The feature must be
enabled at the Nortel Quality Monitoring Server as well as at the agent
desktop to function; therefore, it is typically installed here so that the
option to use the feature is always available.
31 Click to Enable Block monitor for Agent Initiated Monitoring.
(Recommended)
This option allows agents to stop the monitoring that they have initiated
through AIM feature and discard the recording. The Stop command at
the agent desktop stops the monitoring, but the recording is retained.
32 Set the Maximum Record time (in minutes) of all Nortel Quality
Monitoring recordings, except for Live Monitor calls. The default setting
for maximum record time is 0, which allows unlimited recording time.
Note: Live Monitor is only available if a Nortel Contact Recording Card is
installed at the PBX.
33 Click Next.
44
Standard 4.0
Nortel Quality Monitoring