Nortel Quality Monitoring Agent Overview - Nortel Quality Monitoring Installation Manual
Product release 6.01
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Also See for Quality Monitoring:
- User manual (68 pages) ,
- Quick reference manual (56 pages) ,
- Release note (50 pages)
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Nortel Quality Monitoring Agent Installation
Nortel Quality Monitoring Agent Overview
The Nortel Quality Monitoring Agent component is installed on the agent
workstations. The Agent software includes:
the Capture Service that records the desktop screen
the Agent Initiated Monitoring application
the Agent logging service that records interactions between the Agent
and Server
The Agent communicates directly with the Nortel Quality Monitoring
Server, as shown in the following diagram.
Note: We recommend that you install an instance of the Agent on the Nortel
Quality Monitoring Server machine itself so that you can test the system
prior to full deployment.
90
Standard 4.0
Nortel Quality Monitoring
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