Nortel Quality Monitoring Installation Manual page 97

September 2007
Give write permissions to users for the path currently set.
10 Click Next.
The AIM Options screen is displayed.
11 Leave the selection as Use CTI with AIM.
The Nortel Quality Monitoring environment includes CCMS as the CTI,
which sends logon, logoff, and call event information to the Nortel Quality
Monitoring Server. If necessary, this function can be replaced with the
ability of agents to log in and log out manually, as well as initiate and end
a monitoring session.
12 Choose whether to Enable Block Monitoring for this agent.
When block monitoring is enabled, the agent is able to end any
monitoring session. He can use the Block Monitoring command on his
desktop to cause the Nortel Quality Monitoring Server to stop monitoring
and remove all references to the journal file.
13 Click Next.
If you selected the Use CTI with AIM option, proceed to step 17.
Installation Guide
Nortel Quality Monitoring Agent Installation
97