Nortel Quality Monitoring Installation Manual page 150

Quality Monitoring FAQs
Can the Quality Monitoring solution even work over VPN?
Yes, if the given port and protocol is allowed through the VPN.
Is there a limit to the number of Quality ports?
There is a MAXIMIUM of 120 ports that are licensed in Nortel Quality
Monitoring. This limit is per Nortel Quality Monitoring Server.
Can I change the name of the machine on which the Quality
Monitoring Server is installed?
Changing the server name is not recommended; it can create a number of
problems.
If, however a name change is necessary, you'll need to make the following
additional adjustments:
At the Client: Use the Sites application to update all the sites (including the
default one) to point to the new machine name. If the Server was also
defined as a Terminal (to test agent connections), you need to update the
terminal definition.
At the Agent: Update the registry entry storing the server name. Restart
machine (so the CaptureService can read the new data).
At the Server: Update the AVI and Voice URL in the server.ini. Restart the
WitnessService to apply the changes.
At the Contact Recorder: Update the Quality page to use the new server
name.
150
Standard 4.0
Nortel Quality Monitoring