Nortel Quality Monitoring Installation Manual page 22

Installation Overview
Confirm that the Nortel Contact Recording Server is setup.
Confirm that the Nortel Contact Recording Server is configured with the
extensions and hunt groups the Nortel Quality Monitoring Server will
need.
Confirm that the Nortel Quality Monitoring CD-ROM is available or has
been copied to a shared network folder that the Nortel Quality
Monitoring Server has access to.
Confirm that the Nortel Quality Monitoring CD-ROM is available or has
been copied to a shared network folder that the Nortel Quality
Monitoring Server has access to.
If installing the Nortel Quality Monitoring Server and the Microsoft SQL
Database Server on the same computer, disable the
protocol so that the Server uses the TCP/IP protocol as its standard
network protocol.
Open the Client Network Utility. (Start
SQL Server
Verify that Named Pipes is listed in Disabled protocols. If it is not, then
select Named Pipes, and then select Disable to transfer Named Pipes to
the Disabled protocols.
Verify that the Enable shared memory protocol check box is cleared,
otherwise system memory resources are limited.
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Client Network Utility.)
Named Pipes
4 Programs 4
Nortel Quality Monitoring
Standard 4.0
Microsoft