Component Co-Residency - Nortel Quality Monitoring Installation Manual

September 2007

Component Co-residency

As you set up your system, you may need to install more than one
component on a server.
The chart below shows the currently supported co-resident configurations of
the Nortel Contact Recording and Quality Monitoring system components.
Contact
Recording
IP
Contact
Recording
IP
No
Contact
Recording
TDM
No
Viewer/
eWare
Yes*
Quality
Monitoring
No
Archive
Yes*
CTI
Integration
Adapter
No
Other
Nortel MA
servers
* This co-residency configuration is subject to engineering review/approval
due to potential application contention/performance issues.
Installation Guide
Contact
Recording Viewer/
TDM eWare
No No
Yes*
Yes*
Yes* No
No Yes** No
Yes* No
No No
Quality
Monitoring Archive
Yes* No
Yes* No
No Yes** No
Yes*
Yes No
No No
Installation Overview
CTI Other
Integratio Nortel MA
n Adapter servers
Yes* No
Yes* No
No
Yes No
No No
No
No
19