Nortel Quality Monitoring Server Overview - Nortel Quality Monitoring Installation Manual
Product release 6.01
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Also See for Quality Monitoring:
- User manual (68 pages) ,
- Quick reference manual (56 pages) ,
- Release note (50 pages)
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Nortel Quality Monitoring Server Installation
Nortel Quality Monitoring Server Overview
The Nortel Quality Monitoring Server is the component of the system that:
communicates with the Nortel Contact Recording Server
communicates with the capture service on the agent machine
responds to requests from the Nortel Quality Monitoring Client machine.
The Server's place in the system is shown in the following diagram.
Figure 1:
26
The Server Component in the Nortel Quality Monitoring System
Standard 4.0
Nortel Quality Monitoring
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