Nortel Quality Monitoring Installation Manual page 96

Nortel Quality Monitoring Agent Installation
The Agent Initiated Monitoring (AIM) screen is displayed.
9 Select Install Agent Initiated Monitoring to allow agents to record
calls. This feature must also be enabled on the Nortel Quality Monitoring
Server to work. See Step 31 on page 44 in this guide.
If installing AIM, specify the Nortel Quality Monitoring Server Name.
This name is the TCP/IP host name of the computer that is running the
Nortel Quality Monitoring Server.
Note: Select Browse to change the path of the folder where the AIM log
files reside.
Note: Logging is disabled by default. To enable logging, set the registry
value LogEnable = 1 in the registry key
HKEY_LOCAL_MACHINE\Software\Witness Systems\eQuality
Agent\AIM. In addition, you will either need to :
Change the LogPath value in
HKEY_LOCAL_MACHINE\Software\Witness Systems\eQuality
Agent\AIM to a path where all users have write permissions.
OR
96
Standard 4.0
Nortel Quality Monitoring