Multiple Line Appearances - Nortel i2004 User Manual

Multiple Line Appearances

The i2004 Internet Telephone includes six programmable keys for multiple
telephone lines and line appearances that can be updated by your system
administrator. Each unique line and appearance for that line has a dedicated key
assigned to it using the programmable LINE keys. Line key labels display the
associated phone number, or "Line X" with the primary line labeled "Line 1"
based on your system's configuration.
The i2004 Internet Telephone allows for multiple appearances of the same
telephone line. You can have two line appearances of your primary directory
number to facilitate call handling (see Figure 5). This feature prevents your
callers from reaching busy signals when you are on another call, and it functions
like Call Waiting. Caller ID is available on your additional line so you will know
who is calling before you interrupt your current call. Now you can choose to pick
up the call, conference it into your current call, or ignore it and allow your caller
to be forwarded to your voicemail!
A single telephone line that is established as a Multiple Appearance Directory
Number (MADN) can appear on multiple phones, making call sharing easier to
manage in a busy office. MADN lines will display the same label across all
terminals that share the line.
The i2004 Internet Telephone includes special features that permit you to
determine the status of the line before accessing it and that provide for call
privacy so other MADN group users do not interrupt your call. Special icons
identify the status of each telephone line: ringing, on hold, or idle.
Figure 5
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MADN
– 2 line appearances
of Primary
Directory Number