Returning An Ex4500 Switch Or Component For Repair Or Replacement - Juniper EX4500 Hardware Manual

Returning an EX4500 Switch or Component for Repair
or Replacement
IN THIS SECTION

Returning an EX4500 Switch or Component for Repair or Replacement | 261

Locating the Serial Number on an EX4500 Switch or Component | 262
Contact Customer Support to Obtain Return Material Authorization | 265
Packing an EX4500 Switch or Component for Shipping | 266
Returning an EX4500 Switch or Component for Repair or Replacement
If you need to return an EX4500 switch or hardware component to Juniper Networks for repair or
replacement, follow this procedure:
1. Determine the serial number of the component. For instructions, see
an EX4500 Switch or Component" on page
2. Obtain an RMA number from JTAC as described in
Material Authorization" on page
NOTE: Do not return any component to Juniper Networks unless you have first obtained an
RMA number. Juniper Networks reserves the right to refuse shipments that do not have an
RMA. Refused shipments are returned to the customer through collect freight.
3. Pack the switch or component for shipping as described in
for Shipping" on page
For more information about return and repair policies, see the customer support page at
https://www.juniper.net/support/guidelines.html
262.
265.
266.
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"Locating the Serial Number on
"Contact Customer Support to Obtain Return
"Packing an EX4500 Switch or Component
261