Returning An Ex2300 Switch Or Component For Repair Or Replacement - Juniper EX2300 Series Hardware Manual

Returning an EX2300 Switch or Component for
Repair or Replacement
IN THIS SECTION

Returning an EX2300 Switch or Component for Repair or Replacement | 254

Locating the Serial Number on an EX2300 Switch or Component | 255
Contact Customer Support to Obtain Return Material Authorization | 257
Packing an EX2300 Switch or Component for Shipping | 258
Returning an EX2300 Switch or Component for Repair or Replacement
If you need to return an EX2300 switch or hardware component to Juniper Networks for repair or
replacement, follow this procedure:
1. Determine the serial number of the component. For instructions, see
an EX2300 Switch or Component" on page
2. Obtain a Return Material Authorization (RMA) number from JTAC as described in
Support to Obtain Return Material Authorization" on page
NOTE: Do not return any component to Juniper Networks unless you have first obtained an
RMA number. Juniper Networks reserves the right to refuse shipments that do not have an
RMA number. Refused shipments are returned to the customer through collect freight.
3. Pack the switch or component for shipping as described in
Component for Shipping" on page
For more information about return and repair policies, see the customer support page at
www.juniper.net/support/guidelines.html.
SEE ALSO
EX2300 Switches Hardware Overview | 2
255.
257.
"Packing an EX2300 Switch or
258.
"Locating the Serial Number on
"Contact Customer
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