Packing An Ex9200 Switch Or Component; Packing An Ex9200 Switch - Juniper EX9214 Hardware Manual

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Packing an EX9200 Switch or Component

Packing an EX9200 Switch

Copyright © 2017, Juniper Networks, Inc.
Chapter 27: Contacting Customer Support and Returning the Chassis or Components
If you are contacting JTAC by telephone, enter your 11-digit case number followed by the
pound (#) key for an existing case, or press the star (*) key to be routed to the next
available support engineer.
The support representative validates your request and issues an RMA number for return
of the component.
Prevention of Electrostatic Discharge Damage on page 329
If you are returning an EX9200 switch or component to Juniper Networks for repair or
replacement, pack the item as described in this topic.
Before you begin packing the switch or component, ensure you have:
Followed all the steps listed in
Authorization" on page 270.
Retrieved the original shipping carton and packing materials. Contact your JTAC
representative if you do not have these materials, to learn about approved packing
materials. See "Contacting Customer Support to Obtain Return Material Authorization"
on page 270.
Ensure you understand how to prevent electrostatic discharge (ESD) damage. See
"Prevention of Electrostatic Discharge Damage" on page
Ensure that you have the following parts and tools available:
ESD grounding strap
This topic describes:
Packing an EX9200 Switch on page 271
1.
Packing EX9200 Switch Components for Shipping on page 273
2.
If you need to transport the switch to another location or return the switch to Juniper
Networks, you need to pack the switch securely in its original packaging to prevent damage
during transportation.
To pack the switch for shipment:
Retrieve the shipping crate and packing materials in which the switch was originally
1.
shipped. If you do not have these materials, contact your Juniper Networks
representative about approved packaging materials.
On the console or other management device connected to the master Routing Engine,
2.
enter CLI operational mode and issue the following command to shut down the switch
"Contacting Customer Support to Obtain Return Material
329.
271