IBM NeXtScale nx360 M4 Installation And Service Manual page 264

806f030c-2007ffff • 806f030c-2008ffff
SNMP Trap ID: 41
Automatically notify Support: No
User response: Note: Each time you install or remove
a DIMM, you must disconnect the server from the
power source; then, wait 10 seconds before restarting
the server.
1. Check the IBM support website for an applicable
retain tip or firmware update that applies to this
memory error.
2. Make sure that the DIMMs are firmly seated and
no foreign material is found in the DIMM
connector. Then, retry with the same DIMM.
3. If the problem is related to a DIMM, replace the
failing DIMM indicated by the error LEDs.
4. If the problem occurs on the same DIMM
connector, swap the affected DIMMs (as indicated
by the error LEDs on the system board or the event
logs) to a different memory channel or
microprocessor.
5. (Trained technician only) If the problem occurs on
the same DIMM connector, check the DIMM
connector. If the connector contains any foreign
material or is damaged, replace the system board.
6. (Trained service technician only) Remove the
affected microprocessor and check the
microprocessor socket pins for any damaged pins. If
a damage is found, replace the system board.
7. (Trained service technician only) If the problem is
related to microprocessor socket pins, replace the
system board.
806f030c-2007ffff Scrub Failure for
[PhysicalMemoryElementName] on
Subsystem [MemoryElementName].
(DIMM 7)
Explanation: This message is for the use case when an
implementation has detected a Memory Scrub failure.
Severity: Error
Alert Category: Critical - Memory
Serviceable: Yes
CIM Information: Prefix: PLAT and ID: 0136
SNMP Trap ID: 41
Automatically notify Support: No
User response: Note: Each time you install or remove
a DIMM, you must disconnect the server from the
power source; then, wait 10 seconds before restarting
the server.
1. Check the IBM support website for an applicable
retain tip or firmware update that applies to this
memory error.
2. Make sure that the DIMMs are firmly seated and
no foreign material is found in the DIMM
connector. Then, retry with the same DIMM.
246
IBM NeXtScale nx360 M4 Type 5455: Installation and Service Guide
3. If the problem is related to a DIMM, replace the
failing DIMM indicated by the error LEDs.
4. If the problem occurs on the same DIMM
connector, swap the affected DIMMs (as indicated
by the error LEDs on the system board or the event
logs) to a different memory channel or
microprocessor.
5. (Trained technician only) If the problem occurs on
the same DIMM connector, check the DIMM
connector. If the connector contains any foreign
material or is damaged, replace the system board.
6. (Trained service technician only) Remove the
affected microprocessor and check the
microprocessor socket pins for any damaged pins. If
a damage is found, replace the system board.
7. (Trained service technician only) If the problem is
related to microprocessor socket pins, replace the
system board.
806f030c-2008ffff Scrub Failure for
[PhysicalMemoryElementName] on
Subsystem [MemoryElementName].
(DIMM 8)
Explanation: This message is for the use case when an
implementation has detected a Memory Scrub failure.
Severity: Error
Alert Category: Critical - Memory
Serviceable: Yes
CIM Information: Prefix: PLAT and ID: 0136
SNMP Trap ID: 41
Automatically notify Support: No
User response: Note: Each time you install or remove
a DIMM, you must disconnect the server from the
power source; then, wait 10 seconds before restarting
the server.
1. Check the IBM support website for an applicable
retain tip or firmware update that applies to this
memory error.
2. Make sure that the DIMMs are firmly seated and
no foreign material is found in the DIMM
connector. Then, retry with the same DIMM.
3. If the problem is related to a DIMM, replace the
failing DIMM indicated by the error LEDs.
4. If the problem occurs on the same DIMM
connector, swap the affected DIMMs (as indicated
by the error LEDs on the system board or the event
logs) to a different memory channel or
microprocessor.
5. (Trained technician only) If the problem occurs on
the same DIMM connector, check the DIMM
connector. If the connector contains any foreign
material or is damaged, replace the system board.