IBM NeXtScale nx360 M4 Installation And Service Manual page 253

806f010c-2581ffff Uncorrectable error detected for
[PhysicalMemoryElementName] on
Subsystem [MemoryElementName]. (All
DIMMS)
Explanation: This message is for the use case when an
implementation has detected a Memory uncorrectable
error.
Severity: Error
Alert Category: Critical - Memory
Serviceable: Yes
CIM Information: Prefix: PLAT and ID: 0138
SNMP Trap ID: 41
Automatically notify Support: Yes
User response:
1. Check the IBM support website for an applicable
retain tip or firmware update that applies to this
memory error.
2. Swap the affected DIMMs (as indicated by the
error LEDs on the system board or the event logs)
to a different memory channel or microprocessor.
3. If the problem follows the DIMM, replace the
failing DIMM.
4. (Trained technician only) If the problem occurs on
the same DIMM connector, check the DIMM
connector. If the connector contains any foreign
material or is damaged, replace the system board.
5. (Trained technician only) Remove the affected
microprocessor and check the microprocessor socket
pins for any damaged pins. If a damage is found,
replace the system board.
6. (Trained technician only) Replace the affected
microprocessor.
7. Manually re-enable all affected DIMMs if the server
firmware version is older than UEFI v1.10. If the
server firmware version is UEFI v1.10 or newer,
disconnect and reconnect the server to the power
source and restart the server.
8. (Trained Service technician only) Replace the
affected microprocessor.
806f010d-0401ffff The Drive
[StorageVolumeElementName] has been
disabled due to a detected fault.
(Computer HDD0)
Explanation: This message is for the use case when an
implementation has detected a Drive was Disabled due
to fault.
Severity: Error
Alert Category: Critical - Hard Disk drive
Serviceable: Yes
CIM Information: Prefix: PLAT and ID: 0164
806f010c-2581ffff • 806f010d-0403ffff
SNMP Trap ID: 5
Automatically notify Support: Yes
User response:
1. Run the hard disk drive diagnostic test on drive n.
2. Reseat the following components: a. Hard disk
drive (wait 1 minute or more before reinstalling the
drive) b. Cable from the system board to the
backplane
3. Replace the following components one at a time, in
the order shown, restarting the server each time: a.
Hard disk drive b. Cable from the system board to
the backplane c. Hard disk drive backplane (n =
hard disk drive number)
806f010d-0402ffff
Explanation: This message is for the use case when an
implementation has detected a Drive was Disabled due
to fault.
Severity: Error
Alert Category: Critical - Hard Disk drive
Serviceable: Yes
CIM Information: Prefix: PLAT and ID: 0164
SNMP Trap ID: 5
Automatically notify Support: Yes
User response:
1. Run the hard disk drive diagnostic test on drive n.
2. Reseat the following components: a. Hard disk
drive (wait 1 minute or more before reinstalling the
drive) b. Cable from the system board to the
backplane
3. Replace the following components one at a time, in
the order shown, restarting the server each time: a.
Hard disk drive b. Cable from the system board to
the backplane c. Hard disk drive backplane (n =
hard disk drive number)
806f010d-0403ffff
Explanation: This message is for the use case when an
implementation has detected a Drive was Disabled due
to fault.
Severity: Error
Alert Category: Critical - Hard Disk drive
Serviceable: Yes
CIM Information: Prefix: PLAT and ID: 0164
Appendix A. Integrated Management Module II (IMM2) error messages
The Drive
[StorageVolumeElementName] has been
disabled due to a detected fault.
(Computer HDD1)
The Drive
[StorageVolumeElementName] has been
disabled due to a detected fault.
(Computer HDD2)
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