Avaya 1165E Manuals

Manuals and User Guides for Avaya 1165E. We have 6 Avaya 1165E manuals available for free PDF download: Fundamentals, User Manual, Getting Started

Avaya 1165E Fundamentals

Avaya 1165E Fundamentals (682 pages)

Communication Server 1000

Brand: Avaya | Category: IP Phone | Size: 9.7 MB

Table of Contents

Table of Contents
5
Chapter 1: New in this Release

19
- Features
  19
- Other Changes
  20
Chapter 2: Subject

27
- Note on Legacy Products and Releases
  27
  - Documents, User Guides, and Other Document References
    28
  - Online
    29
Chapter 3: Customer Service

31
Chapter 4: Avaya 2033 IP Conference Phone

33
- Contents
  33
- Introduction
  33
- Description
  34
- Extension Microphones
  35
- Components and Functions
  36
  - Keys and Functions
    36
  - Services Menu
    37
- Features
  38
- Display Characteristics
  39
- Installation and Configuration
  40
  - Before You Begin
    41
  - First-Time Installation
    41
  - Configuring the Avaya 2033 IP Conference Phone
    41
  - Connecting the Components
    42
  - Startup Sequence
    44
- Redeploying an Avaya 2033 IP Conference Phone
  44
- Replacing an Avaya 2033 IP Conference Phone
  45
- Removing an Avaya 2033 IP Conference Phone from Service
  45
- Connecting an Extension Microphone
  46
Chapter 5: Avaya 2007 IP Deskphone

47
- Contents
  47
- Introduction
  47
- Description
  48
- Components and Functions
  49
  - Keys and Functions
    49
  - Services Menu
    50
  - Local Tools Menu
    51
- Features
  52
- Touch Panel
  53
  - Calibrate the Touch Panel
    53
  - Stylus
    53
- Dialpad Entry
  54
- Cleaning the IP Phone Display Screen
  55
- Display Characteristics
  56
  - Phone Mode
    57
  - Application Area
    58
  - Tools/Navigation Area
    60
- Package Components
  61
- Installation and Configuration
  62
  - Before You Begin
    62
  - First-Time Installation
    62
  - Configuring the Avaya 2007 IP Deskphone
    63
  - Connecting the Components
    63
  - Startup Sequence
    63
- Redeploying an Avaya 2007 IP Deskphone
  64
- Replacing an Avaya 2007 IP Deskphone
  65
- Removing an Avaya 2007 IP Deskphone from Service
  65
Chapter 6: Avaya 1210 IP Deskphone

67
- Contents
  67
- Introduction
  67
- Description
  68
- Components and Functions
  69
  - Keys and Functions
    69
  - Services Menu
    70
  - Local Tools Menu
    71
- Features
  72
- Display Characteristics
  73
- Package Components
  74
- Installation and Configuration
  75
  - Before You Begin
    75
  - First-Time Installation
    75
  - Configuring the Avaya 1210 IP Deskphone
    76
  - Connecting the Components
    76
  - Startup Sequence
    79
- Redeploying an Avaya 1210 IP Deskphone
  79
- Replacing an Avaya 1210 IP Deskphone
  80
- Removing an Avaya 1210 IP Deskphone from Service
  81
Chapter 7: Avaya 1220 IP Deskphone

83
- Contents
  83
- Introduction
  83
- Description
  84
- Components and Functions
  85
  - Keys and Functions
    85
  - Services Menu
    87
  - Local Tools Menu
    88
- Features
  88
- Display Characteristics
  89
- Package Components
  91
- Installation and Configuration
  92
  - Before You Begin
    92
  - First-Time Installation
    93
  - Configuring the Avaya 1220 IP Deskphone
    93
  - Connecting the Components
    93
  - Startup Sequence
    97
- Redeploying an Avaya 1220 IP Deskphone
  97
- Replacing an Avaya 1220 IP Deskphone
  98
- Removing an Avaya 1220 IP Deskphone from Service
  99
Chapter 8: Avaya 1230 IP Deskphone

101
- Contents
  101
- Introduction
  101
- Description
  102
- Components and Functions
  103
  - Keys and Functions
    103
  - Services Menu
    105
  - Local Tools Menu
    106
- Features
  106
- Display Characteristics
  107
- Package Components
  109
- Installation and Configuration
  110
  - Before You Begin
    110
  - First-Time Installation
    111
  - Configuring the Avaya 1230 IP Deskphone
    111
  - Connecting the Components
    112
  - Startup Sequence
    114
- Redeploying an Avaya 1230 IP Deskphone
  115
- Replacing an Avaya 1230 IP Deskphone
  116
- Removing an Avaya 1230 IP Deskphone from Service
  116
Chapter 9: Avaya 1200 Series LCD Expansion Module

117
- Contents
  117
- Description
  117
- Features
  122
- Display Characteristics
  122
- Configuration
  122
- Installation
  124
- Avaya 1200 Series LCD Expansion Module Startup Initialization
  125
- Operating Parameters
  126
  - Avaya 1220 IP Deskphone
    126
  - Avaya 1230 IP Deskphone
    126
- Services Key Operation
  128
  - Display Diagnostics
    129
- Firmware
  130
Chapter 10: Avaya 2050 IP Softphone

131
- Contents
  131
- Introduction
  131
- Description
  132
  - Features
    132
  - Additional Features
    134
  - Language Support
    135
- Components
  135
  - Call Control Window
    135
- Display Characteristics
  138
  - Information Display Area
    138
  - System Tray
    139
  - USB Audio Adapters
    139
  - USB Headset Adapter
    140
  - Registration
    140
  - Gips
    140
  - Echo Cancellation
    141
  - Clock Synchronization
    142
  - Jitter Buffer
    142
  - Qos
    142
  - Qos Settings
    143
  - I2050Qossvc.exe
    144
  - Diffserv (DSCP)
    145
  - 145
    145
  - Ethereal Traces
    145
  - Gxas
    145
- Licenses
  146
  - Server-Based Licensing
    146
  - Check out License
    147
  - Cached License
    147
  - Evaluation Period
    147
  - License Restrictions
    147
  - License Types
    148
  - License Server
    148
  - How to Configure Ports for Licensing
    149
  - License Server Components
    150
  - Provisioning a License Server
    150
  - Starting the License Server Manager
    152
  - Server Redundancy
    153
  - License File
    153
  - Flexnet Licensing Error Codes
    154
  - Troubleshooting
    154
  - Node Locked Licensing
    160
  - Evaluation Period
    161
- Key Number Assignments
  161
- Minimum System Requirements
  162
- System Components
  163
- Before You Begin
  164
- First-Time Installation
  165
  - Installing the Avaya 2050 IP Softphone for the First Time
    165
- Installing or Upgrading the Avaya 2050 IP Softphone
  166
- Running the Avaya 2050 IP Softphone for the First Time
  189
- Redeploying the Avaya 2050 IP Softphone
  189
- Removing an Avaya 2050 IP Softphone from Service
  190
- Removing the Avaya 2050 IP Softphone Software
  190
- Maintenance
  190
  - System Data
    191
  - User Data
    191
  - Ethernet Statistics
    192
  - IP Networking Statistics
    193
  - ICMP Statistics
    194
  - Audio Connection Data
    194
  - USB Headset Data
    196
  - Telchemy Vqmon
    196
  - PC System Information
    197
  - Personal Call Recording Data
    198
  - Software Licensing Data
    198
  - Duplicate Media Stream Call Recording Data
    199
Chapter 11: Expansion Module for Avaya 2050 IP Softphone

201
- Contents
  201
- Description
  201
- Features
  202
- Display Characteristics
  203
- Configuration
  203
- Installation
  204
- Operation
  204
Chapter 12: Avaya 1110 IP Deskphone

205
- Contents
  205
- Introduction
  205
- Description
  206
- Components and Functions
  207
  - Keys and Functions
    207
  - Services Menu
    208
  - Local Tools Menu
    209
- Features
  210
- Display Characteristics
  210
  - Context-Sensitive Soft Key Label Display
    211
  - Information Line Display
    211
- Cleaning the IP Phone Display Screen
  212
- Package Components
  212
- Installation and Configuration
  212
  - Before You Begin
    213
  - First-Time Installation
    213
  - Configuring the Avaya 1110 IP Deskphone
    213
  - Connecting the Components
    214
  - Startup Sequence
    218
- TFTP Firmware Upgrade
  219
- Redeploying an Avaya 1110 IP Deskphone
  219
- Replacing an Avaya 1110 IP Deskphone
  220
- Removing an Avaya 1110 IP Deskphone from Service
  220
Chapter 13: Avaya 1120E IP Deskphone

221
- Contents
  221
- Introduction
  221
- Description
  222
- Components and Functions
  223
  - Keys and Functions
    223
  - Services Menu
    225
  - Local Tools Menu
    226
- Features
  226
- Dialpad Entry
  227
- Display Characteristics
  228
- Cleaning the IP Phone Display Screen
  230
- Package Components
  230
- Installation and Configuration
  231
  - Before You Begin
    231
  - First-Time Installation
    232
  - Configuring the Avaya 1120E IP Deskphone
    232
  - Connecting the Components
    232
  - Startup Sequence
    237
- TFTP Firmware Upgrade
  238
- Redeploying an Avaya 1120E IP Deskphone
  238
- Replacing an Avaya 1120E IP Deskphone
  239
- Removing an Avaya 1120E IP Deskphone from Service
  239
- IP Deskphones Fundamentals February
  240
Chapter 14: Avaya 1140E IP Deskphone

241
- Contents
  241
- Introduction
  241
- Description
  242
- Components and Functions
  243
  - Keys and Functions
    243
  - Services Menu
    245
  - Local Tools Menu
    246
- Features
  247
- Dialpad Entry
  248
- Display Characteristics
  249
- Cleaning the IP Phone Display Screen
  250
- Package Components
  251
- Installation and Configuration
  251
  - Before You Begin
    252
  - First-Time Installation
    252
  - Configuring the Avaya 1140E IP Deskphone
    252
  - Connecting the Components
    253
  - Startup Sequence
    257
- TFTP Firmware Upgrade
  258
- Bluetooth ® Wireless Technology
  258
- Redeploying an Avaya 1140E IP Deskphone
  258
- Replacing an Avaya 1140E IP Deskphone
  259
- Removing an Avaya 1140E IP Deskphone from Service
  259
Chapter 15: Avaya 1150E IP Deskphone

261
- Contents
  261
- Introduction
  261
- Description
  262
- Components and Functions
  264
  - Keys and Functions
    265
  - Services Menu
    267
  - Local Tools Menu
    269
- Features
  269
- Dialpad Entry
  271
- Display Characteristics
  272
- Headset Support
  274
- Package Components
  274
- Installation and Configuration
  274
  - Before You Begin
    275
  - First-Time Installation
    275
  - Configuring the Avaya 1150E IP Deskphone
    275
  - Connecting the Components
    276
  - Startup Sequence
    281
- TFTP Firmware Upgrade
  282
- Bluetooth ® Wireless Technology
  282
- Redeploying an Avaya 1150E IP Deskphone
  282
- Replacing an Avaya 1150E IP Deskphone
  283
- Removing an Avaya 1150E IP Deskphone from Service
  283
Chapter 16: Avaya 1165E IP Deskphone

285
- Contents
  285
- Description
  285
- Components and Functions
  286
  - Keys and Functions
    286
  - Services Menu
    288
  - Local Tools Menu
    289
- Features
  290
- Dialpad Entry
  291
- Display Characteristics
  292
- Cleaning the IP Phone Display Screen
  294
- Package Components
  295
- Installation and Configuration
  295
  - Before You Begin
    295
  - First-Time Installation
    296
  - Configuring the Avaya 1165E IP Deskphone
    296
  - Connecting the Components
    297
  - Startup Sequence
    301
- TFTP Firmware Upgrade
  302
- Bluetooth ® Wireless Technology
  302
- Redeploying an Avaya 1165E IP Deskphone
  302
- Replacing an Avaya 1165E IP Deskphone
  303
- Removing an Avaya 1165E IP Deskphone from Service
  304
Chapter 17: Avaya 1100 Series Expansion Module

305
- Contents
  305
- Description
  305
- Features
  306
- Display Characteristics
  307
- Configuration
  307
- Installation
  308
- Expansion Module Startup Initialization
  311
- Operating Parameters
  312
  - Avaya 1120E IP Deskphone
    312
  - Avaya 1140E, 1150E and 1165E IP Deskphones
    313
- Services Key Operation
  314
  - Display Diagnostics
    315
- Firmware
  316
Chapter 18: IP Deskphones with SIP Software

317
Chapter 19: Features

319
- Contents
  319
- Telephony Features
  319
  - Disable Mute Function on IP Phones
    320
  - Password Protection for Language and Feature Key Label Changes on IP Phone Services Menu
    321
  - Callers List and Redial List Display Number Instead of Displaying Unknown
    321
  - Audio Message Waiting Indication (MWI) on IP Phones
    321
  - Corporate Directory
    321
  - Personal Directory
    322
  - Redial List
    322
  - Callers List
    322
  - IP Phone Single-Line-Display of PD, CL, RL, and Corporate Directory Additional Information
    323
  - Password Administration
    323
  - IP Call Recording
    323
  - Secure IP Call Recording
    324
  - Virtual Office
    325
  - Virtual Office Login and Logout Soft Key Display
    326
  - Virtual Office-Only IP Phones
    326
  - Virtual Office Logout During Midnight Routines
    326
  - Virtual Office Logout Rule on IDLE Condition
    326
  - Virtual Office Login/Logout for Multiple Line Appearance
    327
  - Emergency Services for Virtual Office
    328
  - Administrator VO Logout Option
    328
  - Single Sign-On for Electronic Lock with Virtual Office
    328
  - Call Deflect Key
    328
  - Active Call Failover
    329
  - Enhanced Unistim Firmware Download
    329
  - Media Security
    330
  - Unistim Security with DTLS
    334
  - HTTPS Security
    335
  - Unistim Signalling Security
    336
  - Live Dialpad
    337
  - Normal Mode Indication
    337
  - Caller ID Display Order
    337
  - Languages
    338
  - Screen Saver Slideshow Avaya 2007 IP Deskphone
    339
  - Screen Saver Slideshow for Avaya 1165E IP Deskphone
    342
  - General Operation
    343
  - Background Image for Avaya 1165E IP Deskphone
    345
  - Key Number Assignments
    348
  - Record on Demand
    350
  - G.722 Codec Support
    351
  - Push Agent
    352
  - WML Browser
    358
- Network Features
  365
  - Full Duplex
    366
  - 802.1X Port-Based Network Access Control
    370
  - 802.1Ab Link Layer Discovery Protocol
    372
  - Dynamic Host Configuration Protocol
    373
  - Gratuitous Address Resolution Protocol
    393
  - Automatic Qos
    393

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Avaya 1165E User Manual

Avaya 1165E User Manual (378 pages)

Avaya IP Deskphone with SIP Software User Guide

Brand: Avaya | Category: IP Phone | Size: 3.74 MB

Table of Contents

Revision History
3
Table of Contents
5
Welcome

15
- Basic Features
  15
- IP Deskphone Controls
  17
- IP Deskphone Display
  24
- USB Support
  25
- Available Avaya 1165E IP Deskphone Call Features
  26
- Context-Sensitive Soft Keys
  27
  - Idle Display Screen after Dial Pad Input
    33
  - In-Call Context-Sensitive Soft Keys
    35
- Navigation Keys
  44
- Using a USB Mouse
  46
- Available Avaya 1165E IP Deskphone Call Features
  47
- Security Features
  47
  - Secure Connection
    48
Regulatory and Safety Information

50
- Other
  53
Using Your Avaya 1165E IP Deskphone

54
Accessing the Avaya 1165E IP Deskphone

72
- Logging on
  72
  - Automatic Login
    73
  - Setting the Domain
    73
  - Password Protection for Domains
    75
  - Selecting a Language
    76
  - Logging on to Your IP Deskphone
    77
  - Setting the Duration of the Login
    80
  - Logging on Multiple User Accounts
    81
- Timed Logoff
  81
  - Timed Logoff While Phone Is Idle
    81
  - Timed Logoff While on a Call
    82
  - Selecting a Location
    82
  - User Profile
    84
    
    Overwriting Your Personal Address Book
    85
- Confirmation Logon Screen
  85
- Logging off from the Avaya 1165E IP Deskphone
  86
  - Logging off Multiple User Accounts
    87
- Making an Emergency Call
  87
  - Location Information
    89
Configuring the Avaya 1165E IP Deskphone

91
Making a Call

136
- Making a Call Using Off-Hook Dialing
  137
- Making a Call Using On-Hook Dialing
  139
  - Using Handsfree Calling
    139
- Using Call Subjects
  141
- Managing Call Subjects
  145
  - Adding a Call Subject
    145
  - Deleting a Call Subject
    146
  - Editing a Call Subject
    147
Receiving a Call

149
- Caller Identification
  149
- Answering an Incoming Call
  150
- Redirecting an Incoming Call
  151
- Declining an Incoming Call
  153
  - Creating a New Call Decline Reason
    154
  - Managing Call Decline Reasons
    156
- Ignoring an Incoming Call
  158
- Receiving Intercom Calls
  159
- Receiving Paging Calls
  160
The Address Book

161
- Viewing the Address Book
  161
- Initiating a Call from the Address Book
  162
- Call Back
  163
- Adding a Contact to Your Address Book
  164
- Editing a Contact in Your Address Book
  165
- Copying Information to the Address Book
  169
- Searching for a Contact in the Address Book
  171
  - Using the Search Feature in the Address Book
    172
- Using the Search Feature
  173
  - Using Local Search
    173
Call Inbox

179
- Accessing the Call Inbox
  180
Call Outbox

191
- Accessing the Call Outbox
  192
Instant Messaging

198
- Configuring Instant Messaging
  198
- Composing an Instant Message
  201
- Instant Message Inbox/Outbox
  203
  - Accessing Instant Messages
    203
- Viewing the Content of an Instant Message
  205
While on an Active Call

209
- Making a New Call
  209
  - Initiating a Call Using the Active C All Context-Sensitive Soft Key Menu
    210
- Call Waiting
  210
- Placing a Call on Hold
  211
  - Multiple Calls on Hold
    212
- Using 3-Way Calling
  219
- Setting up a Conference Call
  221
- Ad Hoc Conferencing When Connecting to the Call Server
  222
  - Edit Domain Page
    224
- Transferring a Call
  226
- Using the Park Call Feature
  230
  - Using Park Call
    230
  - Retrieving a Parked Call
    231

Avaya 1165E User Manual

Avaya 1165E User Manual (294 pages)

IP Deskphone with SIP Software

Brand: Avaya | Category: IP Phone | Size: 22.85 MB

Table of Contents

Table of Contents
5
Chapter 1: Revision History

11
Chapter 2: Regulatory and Safety Information

13
- Denan Regulatory Notice for Japan
  15
Chapter 3: Introduction to the Avaya 1165E IP Deskphone

17
- Basic Features
  17
- Avaya 1165E IP Deskphone Controls
  18
  - Key Press Behavior
    22
- Avaya 1165E IP Deskphone Display
  23
- USB Support
  23
- Context-Sensitive Soft Keys
  24
  - Idle Display Screen after Dial Pad Input
    29
  - In-Call Context-Sensitive Soft Keys
    30
- Navigation Keys
  33
- Using a USB Mouse
  34
- Available IP Deskphone Call Features
  35
- Security Features
  35
Chapter 4: Installing the 1165E IP Deskphone

37
Chapter 5: Accessing the Avaya 1165E IP Deskphone

51
- Logging on
  51
- Timed Logoff
  58
- User Profile
  59
  - Overwriting Your Personal Address Book
    60
- Confirmation Logon Screen
  60
- Logging off from the IP Deskphone
  61
  - Logging off Multiple User Accounts
    61
- Making an Emergency Call
  62
  - Location Information
    63
Chapter 6: Configuring the Avaya 1165E IP Deskphone

65
Chapter 7: Making a Call

91
- Making a Call Using Off-Hook Dialing
  91
- Making a Call Using On-Hook Dialing
  92
  - Using Handsfree Calling
    93
- Using Call Subjects
  94
- Managing Call Subjects
  97
  - Adding a Call Subject
    97
  - Deleting a Call Subject
    98
  - Editing a Call Subject
    99
Chapter 8: Receiving a Call

101
- Caller Identification
  101
- Answering an Incoming Call
  102
- Redirecting an Incoming Call
  102
- Declining an Incoming Call
  104
- Creating a New Call Decline Reason During an Incoming Call
  105
- Managing Call Decline Reasons
  106
  - Create a New Call Decline Reason
    106
  - Delete a Call Decline Reason
    107
  - Edit a Call Decline Reason
    108
- Ignoring an Incoming Call
  108
- Receiving Intercom Calls
  110
- Receiving Paging Calls
  110
Chapter 9: The Address Book

111
- Viewing the Address Book
  111
- Initiating a Call from the Address Book
  112
- Adding a Contact to Your Address Book
  113
- Editing a Contact in Your Address Book
  115
- Copying Information to the Address Book
  117
- Searching for a Contact in the Address Book
  119
  - Using the Search Feature in the Address Book
    120
- Using the Search Feature
  121
  - Using Local Search
    121
  - Using Global Search
    123
Chapter 10: Call Inbox

125
Chapter 11: Call Outbox

135
Chapter 12: Instant Messaging

141
- Configuring Instant Messaging
  141
- Composing an Instant Message
  144
- Instant Message Inbox/Outbox
  145
  - Accessing Instant Messages
    146
- Viewing the Content of an Instant Message
  147
Chapter 13: While on an Active Call

151
- Making a New Call
  151
  - Initiating a Call Using the Active Call Context-Sensitive Soft Key Menu
    152
- Call Waiting
  152
- Placing a Call on Hold
  153
  - Multiple Calls on Hold
    154
- Using 3-Way Calling
  159
- Configuring a Conference Call
  160
- Ad Hoc Conferencing When Connecting to the Call Server
  161
  - Edit Domain Page
    162
- Transferring a Call
  164
- Using the Park Call Feature
  166
  - Using Park Call
    167
  - Retrieving a Parked Call
    168
Chapter 14: Additional Features

171
- Using the Friends Feature
  171
  - Accessing Your Friends List
    172
  - Editing Information of a Friend
    174
- Feature Keys
  178
  - Feature Key Programming
    179
  - Remove a Programmed Feature Key
    190
  - Feature Key Autoprogramming
    192
    
    Soft Key
    195
    
    Creating a Feature Key Using the Copy Key
    196
- Using Call Forward
  197
- Activate Call Forward
  199
- Configuring Do Not Disturb
  200
- Configuring a Presence State
  202
  - Adding a New Presence State Message
    204
- Configuring Privacy Settings
  205
  - Incoming Call Privacy
    205
  - Outgoing Call Privacy
    206
- Multiple Appearance Directory Number
  207
- Audio Codecs
  208
  - Audio Codec Selection
    209
  - Audio Codec Ordering
    209
- PC Client Softphone Interworking with the IP Deskphone
  209
  - Answer-Mode Settings
    210
- Automatic Remote Software Updates
  211
- Busy Lamp Field
  212

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Avaya 1165E User Manual

Avaya 1165E User Manual (258 pages)

IP Deskphone

Brand: Avaya | Category: IP Phone | Size: 3.29 MB

Table of Contents

User Guide
1
Revision History
3
Table of Contents
5
About the Avaya 1165E IP Deskphone

11
- Basic Features
  12
- Telephone Controls
  14
- Telephone Display
  20
- USB Support
  22
- License Notification
  23
- Call Features and Flexible Feature Codes
  23
- Audio and Text Message Broadcast
  23
- WML Browser Support
  24
- Security Features
  28
  - Encrypted Calling
    28
  - Station Control Password (SCPW)
    28
Entering and Editing Text

31
Virtual Private Network

35
Configuring Telephone Options

55
- Using the Telephone Options Menu
  56
  - Adjusting the Volume
    57
  - Adjusting the Display Screen Contrast
    58
  - Selecting a Language
    59
  - Selecting Date and Time Format
    60
  - Accessing Display Diagnostics
    61
  - Choosing a Local Dialpad Tone
    61
  - Viewing IP Deskphone Information
    62
  - Diagnostics
    63
  - Configuring Call Log Options
    64
  - Choosing a Ring Type
    70
  - Enabling or Disabling Call Timer
    71
  - Enabling Onhook Default Path
    72
  - Changing Feature Key Labels
    73
  - Configuring the Name Display Format
    75
  - Configuring Live Dial Pad
    76
Configuring Local Menu Options

78
- Preferences Submenu
  80
  - Display Settings
    81
  - Language
    92
  - Headsets
    93
  - Bluetooth
    97
  - File Manager
    110
  - Background
    118
- Diagnostics
  119
  - IP Set Information
    120
  - Network Diagnostic Tools
    120
  - Ethernet Statistics
    120
  - IP Network Statistics
    120
  - USB Devices
    120
  - Advanced Diag Tools
    123
  - DHCP Information
    123
  - License Information
    123
  - VPN Information
    123
  - 10. Certificate Information
    124
- Configuration
  124
  - Network Configuration
    124
  - Advanced Diag Tools
    126
- Locks
  126
  - Lock Menu
    126
  - USB Locks
    127
Making a Call

128
- Using Off-Hook Dialing
  128
- Using On-Hook Dialing
  129
- Using Handsfree Dialing
  130
- Using the Directory Applications
  132
- Using Predial
  135
- Using Autodial
  136
- Using Ring Again
  137
- Using Last Number Redial
  139
- Using Speed Call
  139
- Using System Speed Call
  140
- Using Hotline
  141
- Using Intercom Calling
  141
Answering a Call

143
While on an Active Call

144
- Placing a Call on Hold
  144
- Transferring a Call
  145
- Using Timed Reminder Recall
  146
- Using Attendant Recall
  147
- Using Call Park
  147
- Recording a Calling Party Number
  150
- Displaying Incoming Calls
  150
- Tracing a Malicious Call
  151
Incoming Calls

152
- Using Automatic Answerback
  152
- Using Call Pickup
  152
- Using Call Waiting
  154
While Away from Your Desk

156
- Using Call Forward
  156
- Using Internal Call Forward
  158
- Using Remote Call Forward
  159
- Securing Your IP Deskphone
  161
Talking with more than One Person

163
- Using the Call Join Feature
  163
- Setting up a Conference Call
  163
- Using Conferee Selectable Display
  165
- Using Group Call
  166
Working Without Interruption

168
- Using Make Set Busy
  168
- Call Deflect
  168

Avaya 1165E User Manual

Avaya 1165E User Manual (56 pages)

Brand: Avaya | Category: IP Phone | Size: 1.24 MB

Table of Contents

Table of Contents
3
Revision History
5
Basic Features
7
Telephone Controls
10
Telephone Display
16
USB Support
18
Call Features and Flexible Feature Codes
19
Security Features
19
- Encrypted Calling
  19
- Station Control Password (SCPW)
  19
Logging in Without Agent ID (for Basic ACD)
22
Logging in with Agent ID (for Basic ACD or Contact Center Manager)
22
Logging in Using Multiple Queue Assignments (for Basic ACD)
24
- Logging in with an Agent ID and MQA Login Options
  24
- Using Default Login
  26
Logging out
27
Answering ACD Calls
28
Using Call Forcing
29
Using Return to Queue on no Answer
30
Using Activity Code
30
Using Emergency
31
Using Not Ready
32
Placing or Answering Non-ACD Calls
32
Contacting Your Supervisor
33
Using Record on Demand Key
35
- Using SAVE Key
  36
Using Answer Agent
37
Using the Agent Key
38
Using Answer Emergency
38
Using Call Agent
39
Using Interflow
40
Using Night Service
40
Observing a Call
42
Displaying the Queue
43
Displaying Agent Status
45
- Terms You Should Know
  47
- Information Display
  49

Avaya 1165E Getting Started

Avaya 1165E Getting Started (2 pages)

IP Deskphone

Brand: Avaya | Category: IP Phone | Size: 0.59 MB

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