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Avaya Vantage K155 Manual

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Using Avaya Vantage
Release 3.0
Issue 4
April 2021

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Summary of Contents for Avaya Vantage K155

  • Page 1 ™ Using Avaya Vantage Release 3.0 Issue 4 April 2021...
  • Page 2 RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU the express behalf of Avaya. End User agrees to indemnify and hold AND ANYONE ELSE USING OR SELLING THE SOFTWARE harmless Avaya, Avaya's agents, servants and employees against all WITHOUT A LICENSE.
  • Page 3 MAY BE OBTAINED FROM MPEG LA, L.L.C. SEE HTTP:// written consent of Avaya can be a criminal, as well as a civil offense WWW.MPEGLA.COM. under the applicable law. Compliance with Laws...
  • Page 4 AC adapters shipped with the equipment or specified by gain maximal (ou inférieur) approuvé pour l'émetteur par Industrie Avaya to be used with the equipment. If you use any Canada. Dans le but de réduire les risques de brouillage other equipment, it may cause failures, malfunctioning, radioélectrique à...
  • Page 5 However, there is no owned by Bluetooth SIG, Inc. and any use of such marks by Avaya guarantee that interference will not occur in a particular installation. If Inc.

  • Page 6: Table Of Contents

    Configuring Wi-Fi from the Settings menu ™ ..................  40 Handset connection to Avaya Vantage ™ ............ 40 Connecting the handset cradle to Avaya Vantage .....................  41 Connecting a wired handset .................. 41 Connecting a wireless handset .............. 43 Removing the pairing with the wireless handset ™...
  • Page 7 Enabling Avaya Smart Lock ................ 62 Modifying the trusted Bluetooth device .......... 62 Locking the device manually when Smart Lock is enabled ™ Chapter 6: Navigation through the Avaya Vantage built-in UC experience.... 63 ........................ 64 Dial pad screen ........................ 65 Contacts screen ........................
  • Page 8 Working with video functionality ...... 85 Sending video and presentation to an external monitor during an active call ™ ................ 85 Bridged line appearance on Avaya Vantage .................. 86 Answering a call on a bridged line .................. 86 Joining a call on a bridged line .................... 87...
  • Page 9 Leaving an instant messaging conversation .................. 109 Configuring notification preferences Chapter 12: Avaya Connect Expansion Module usage............ 111 .......... 111 Feature buttons supported by Avaya Connect Expansion Module ................... 112 Expansion Module navigation screens ™ .... 114 Connectivity between Expansion Module and Avaya Vantage built-in UC experience ......................
  • Page 10 Contents ™ Removing paired Avaya Connect Expansion Module applications from Avaya Vantage .................... 131 built-in UC experience ........ 132 Removing all paired devices from Avaya Connect Expansion Module ™ Chapter 13: Avaya Spaces on Avaya Vantage .............. 133 ™ ........ 134 Opening Avaya Spaces from Avaya Vantage built-in UC experience ™...

  • Page 11: Chapter 1: Introduction

    Chapter 1: Introduction Purpose ™ This document describes how to use the Avaya Vantage device and the built-in Unified ™ Communications (UC) experience offered by Avaya Vantage . It includes information about all device variants. It is primarily intended for end users.
  • Page 12 20. • Updated New in this release on page 20. • Added Avaya Vantage Release 2.2 and 3.0 comparison page 23. ™ • Removed K165 references. Avaya Vantage now uses the model name K175 with or without camera.
  • Page 13 Starting your Avaya Vantage device page 35. • Removed information about the Android installation wizard. This wizard is no longer available. • Added Setting up Avaya Vantage using the Avaya installation wizard on page 36. • Added Connecting Avaya Vantage device to an external monitor on page 51.

  • Page 14: Chapter 2: Avaya Vantage Overview

    Avaya Spaces, a cloud-based team collaboration and meeting ™ application. You can integrate the Avaya Vantage built-in UC experience with Avaya Spaces for a quick access to the Avaya Spaces application or to join a Spaces meeting from the Calendar tab. Avaya Alexa ™ Avaya Vantage comes with Avaya Alexa, a virtual assistant application with Alexa built-in features.

  • Page 15: Physical Device Layout

    By default, Avaya Alexa is disabled on Avaya Vantage . Contact your administrator to enable ™ Avaya Alexa on your Avaya Vantage device. For more information about this application, see Quick Reference: Using Avaya Alexa on Avaya ™ Vantage Third-party applications ™...

  • Page 16: Layout Of Avaya Vantage

    K155 ™ The Avaya Vantage K155 device includes a 5-inch landscape oriented screen, a physical keypad, and an integrated camera. The following is an image of the K155 device: ™ April 2021 Using Avaya Vantage Comments on this document? infodev@avaya.com...

  • Page 17: Connectors And Controls

    Functional keys on the keypad Video mute Android navigation keys Audio mute Headset Speaker Volume Connectors and controls ™ The following images show the options available on the Avaya Vantage device. ™ April 2021 Using Avaya Vantage Comments on this document? infodev@avaya.com...
  • Page 18 The right side panel contains a 3.5 mm audio jack socket, a USB Type-C general purpose port, and a micro HDMI port. USB 3.0 Type-C port Micro HDMI 2.0 port 3.5 mm stereo headset jack with microphone support ™ April 2021 Using Avaya Vantage Comments on this document? infodev@avaya.com...

  • Page 19: Wireless Handset Layout

    On all device variants, the left side panel contains a cordless or corded handset cradle connector. Handset cradle connector Wireless handset layout Power button LED indicator Mute Volume up Volume down ™ April 2021 Using Avaya Vantage Comments on this document? infodev@avaya.com...

  • Page 20: Optional Components For The Avaya Vantage Device

    ™ Embedded Avaya Connect Expansion Module with Avaya Vantage ™ The Avaya Connect Expansion Module application comes embedded with the Avaya Vantage software image. The device administrator does not need to push the application to Avaya ™ ™ Vantage . By default, Expansion Module remains disabled and hidden on Avaya Vantage .
  • Page 21 Release 3.0 provides an improved out-of-the-box experience with the following simple initial setup options: • Avaya Setup Wizard: The wizard guides you through the required initial setups, including language, network mode, and device configuration options. The wizard provides two device configuration options: manual or automatic configuration.
  • Page 22 Avaya Spaces, a cloud-based team collaboration and meeting ™ application. You can integrate the Avaya Vantage built-in UC experience with Avaya Spaces for a quick access to the Avaya Spaces application or to join a Spaces meeting from the Calendar tab. NFC support ™ Avaya Vantage supports Near-Field Communication (NFC).

  • Page 23: Avaya Vantage ™ Release 2.2 And 3.0 Comparison

    ™ Avaya Vantage Release 3.0 introduces new hardware with improved performance specifications. ™ Additionally, there are some key operational differences between Avaya Vantage Release 2.2 and 3.0. The following table summarizes these key hardware and operational differences. Change Release 2.2 Release 3.0...
  • Page 24 Yes. The device has an embossed NFC logo near the speaker. Active telephony applications To access telephony functionality, The Release 3.0 device features ™ your administrator must set Avaya Avaya Vantage built-in UC ™ Vantage Connect or Avaya experience. Setting an active...

  • Page 25: Chapter 3: Specifications

    Chapter 3: Specifications Device specifications ™ The following table provides Avaya Vantage device specifications. Differences between device models are mentioned as applicable. Feature Specifications ™ Display Avaya Vantage K175: • Capacitive 8-inch touch screen. • Resolution: 800×1280 px. • 24-bits color depth.
  • Page 26 • Wi-Fi 802.11a/b/g/n/ac on the 2.4 GHz or 5 GHz band • Wi-Fi Hotspot on 2.4 GHz only ™ Avaya Vantage does not support an external Wi-Fi module. Avaya highly recommends to use 5G Wi-Fi networks when connecting ™ Bluetooth devices to Avaya Vantage Table continues… ™...
  • Page 27 USB headsets and speakerphones. For more information, see Headsets and speakerphones with call control functionality on page 32. ™ For a general list of supported headsets, see Avaya Vantage Release Notes. ™ You can find this document with the Avaya Vantage firmware by navigating to...

  • Page 28: Camera Specifications

    USB camera. Regardless of whether you connect an external camera or not, you can still receive video from other devices. ™ Camera specifications for Avaya Vantage devices with an integrated camera • 2.1 megapixels with 1920 x 1080 pixels sensor ™...

  • Page 29: External Usb Camera Support

    Supported external USB cameras You can use one of the following Avaya cameras as an external USB camera: ™ • Avaya Huddle Camera HC050: This camera works when you connect Avaya Vantage to a 802.3at PoE (class 4) switch or an external USB-C adapter, which provides up to 900mA...

  • Page 30: Wireless Handset Specifications

    When fully charged, the new battery provides approximately 12 hours of talk time. You might need to charge the battery before the first use to achieve full talk time. To prevent damage to the battery, the protection system does not allow the battery to discharge below a certain point. Avaya ™...

  • Page 31: Wireless Handset Led Indicator

    (Connected mode). Wireless handset is trying to LED flashes every 0.5 seconds. None establish connection to its base (Linkback mode). Table continues… ™ April 2021 Using Avaya Vantage Comments on this document? infodev@avaya.com...

  • Page 32: Environmental Specifications

    -10 °C to 50 °C (14 °F to 122 °F) Headsets and speakerphones with call control functionality Various USB and Bluetooth headsets and speakerphones include call control buttons. Avaya ™ Vantage supports call control functionality with the headset and speakerphone models listed in the following tables.
  • Page 33 ™ Avaya Vantage currently does not support Avaya B109 over a USB connection. Avaya recommends you to use a BT600 USB dongle while connecting Plantronics V5200 headsets to the device. ™ April 2021 Using Avaya Vantage Comments on this document? infodev@avaya.com...

  • Page 34: Chapter 4: Device Setup

    IP Office deployments: Installing and Administering Avaya Vantage in an ® Avaya Aura or IP Office Environment. ™ • For deployments in an Open SIP environment: Installing and Administering Avaya Vantage an Open SIP Environment. Power management ™ Avaya Vantage can receive power from the following sources: •...

  • Page 35: Starting Your Avaya Vantage ™ Device

    If Device Enrollment Services is configured to use an enrollment code, ensure that you have the code. Device Enrollment Services supports an 8 or 12-digit enrollment code. For more information about enrollment codes, see Using Avaya Device Enrollment Services to Manage Endpoints. Procedure 1.

  • Page 36: Setting Up Avaya Vantage ™ Using The Avaya Installation Wizard

    If the device could not automatically obtain the file server address from DHCP, LLDP, or Device Enrollment Services discovery, the device displays the Avaya installation wizard to help you set up the device. If there is no network connectivity, the installation wizard is displayed to help you select the Wi-Fi mode and configure the Wi-Fi network.
  • Page 37 Home screen. Else, continue with the next step. 6. On the Avaya Configuration Type Selection screen, choose one of the following: • Email based configuration: Choose this option if your administrator instructs you to use your corporate email ID for an automatic configuration of the device.

  • Page 38: Verifying Device Configuration

    The Configuration verifier screen only displays this status if Avaya Aura Device ® Services is configured for your setup. This field is applicable only to the Avaya Aura environment. • SIP Settings Status: Validates whether the SIP domain and SIP controllers are configured.

  • Page 39: Sharing Device Configuration Information

    Configuring Wi-Fi from the Settings menu About this task Use this procedure to configure a Wi-Fi network using the Settings menu on the device. Avaya highly recommends to use 5G Wi-Fi networks when connecting Bluetooth devices to Avaya ™ Vantage Procedure 1.

  • Page 40: Handset Connection To Avaya Vantage

    You can purchase either wired or wireless handsets separately. The handsets ™ come with a cradle kit. To use a handset with Avaya Vantage , you need to connect the handset cradle with the device.

  • Page 41: Connecting A Wired Handset

    One cradle connector pin is closed so that you can position the cradle in the correct direction. ™ 3. Connect the handset cradle cable to the cradle connector of the Avaya Vantage device. Tip: Bend the cradle cable to make an arc so that you can join the cable with the cradle connector easily.
  • Page 42 When the wireless handset cradle is connected to your device, the device displays notifications that explain how to pair the handset and redirects you to the correct menu option. Before you begin ™ • Connect the handset cradle to your Avaya Vantage device. ™ • Start up your Avaya Vantage device.

  • Page 43: Removing The Pairing With The Wireless Handset

    5. In the list of available devices, tap the entry that matches the ID on the label on the bottom of the handset. The handset entry is displayed as Avaya-J100-XXXXXX, where the last 6 digits represent the unique ID of the handset.

  • Page 44: Mounting Avaya Vantage ™ Directly On A Wall

    To wall mount the device along with a handset cradle, you need a wall-mount bracket for the cradle. You must remove the tilt stand from the cradle and use the wall-mount bracket to affix the cradle to the wall. You can purchase the wall-mount bracket for the cradle separately from Avaya. ™...
  • Page 45 Rubber wedge 2. Drill holes and use a Phillips-head screwdriver to install the screws in the wall. ™ 3. Attach the rubber wedge to the back of the Avaya Vantage device towards the base as shown in the above image.

  • Page 46: Mounting Avaya Vantage ™ On A Wall Plate

    • A short Ethernet cable, between 4 to 12 inches long, with short RJ45 connectors. • A standard dual-stud telephone wall plate that is installed on the wall. Procedure ™ 1. Attach the rubber wedge to the back of the Avaya Vantage device towards the base. Rubber wedge ™...
  • Page 47 ™ Wall mounting options for Avaya Vantage The rubber wedge has a self-adhesive area that you can attach to the surface of the device. It stabilizes the wall-mounted device to prevent movement when you touch or tap the screen. 2. Plug the Ethernet cable to the LAN port on the rear panel of the device.

  • Page 48: Wall Mounting Avaya Vantage ™ Along With A Handset Cradle

    You must separately purchase a cradle wall-mount kit that contains a wall-mount bracket. The part number of the cradle wall-mount kit is 700512776. Before you begin • Ensure that you are familiar with the standard processes for wall mounting an Avaya ™ Vantage device using screws or a telephone wall plate.
  • Page 49 - A cradle wall-mount kit containing a wall-mount bracket. You must order this part separately. ™ - Two or four screws depending on how you are mounting your Avaya Vantage device. You need four screws if you are mounting the device using screws. If you are mounting the device on a telephone wall plate, you only need two screws for the handset cradle.
  • Page 50 6. Close the device stand to make it rest on the rubber wedge. 7. Mount the device along with the handset securely on the screws fitted on the wall. ™ April 2021 Using Avaya Vantage Comments on this document? infodev@avaya.com...

  • Page 51: Connecting Avaya Vantage ™ Device To An External Monitor

    Before you begin Ensure that: ™ • You have a micro HDMI to HDMI cable. Avaya Vantage has a micro HDMI port. • The correct HDMI port is selected on your external monitor. Some monitors support more than one HDMI connection.

  • Page 52: Application Installation On Avaya Vantage

    ™ • Google Play Store. By default, Google Play Store is not available on Avaya Vantage devices. Contact your administrator for downloading Google Play Store on your device. • Third-party application stores or unknown sources. You can download Android Package Kits (APKs) of applications from common third-party application stores or other sources, such as ™...

  • Page 53: Installing Applications Through Third-Party Application Stores

    Aurora Store, Amazon Appstore, F-Droid, and GetJar. These stores contain Android Package Kits (APKs) of free and open-source software applications that you can download to your Avaya ™...

  • Page 54: Installing Applications Through Usb Flash Drive

    Use this procedure to install third-party applications through a USB flash drive for the Android platform. When installation from unknown sources is enabled, you can install Android Package ™ Kits (APKs) of free and open-source software applications to your Avaya Vantage device. Before you begin Ensure that the Install unknown apps option is enabled in Settings >...

  • Page 55: Chapter 5: Login And Lock Operations

    You can manage this feature from Security & location in the Settings menu. You can also enable Avaya Smart Lock, which automatically unlocks the device and, if configured, logs you in when you are within range while carrying a trusted Bluetooth device. When the trusted ™...

  • Page 56: Logging In To Avaya Vantage With Your Sso

    About this task ™ If your environment supports OAuth-based authentication, you can log in to Avaya Vantage the built-in UC experience using your enterprise Single Sign-on (SSO). In OAuth-based SSO, the Login screen displays a Web-view based UI to enter your enterprise credentials. The login steps might vary based on the setup your administrator configures.

  • Page 57: Logging Out Of Avaya Vantage

    • In the Avaya Vantage built-in UC experience, tap Extension > Logout. ™ This option is only available if you log in to the Avaya Vantage built-in UC experience from the device Home screen instead of the platform login screen.

  • Page 58: Logging In To The Calendar Service

    Exchange calendar credentials. Use this procedure to log in to the Microsoft Exchange server manually. Procedure ™ 1. If the Calendar tab is not available on Avaya Vantage , do the following to enable the Calendar tab: ™...

  • Page 59: Locking Avaya Vantage Manually

    • Password: Enter 4 or more characters. ™ These options are only available if your administrator configures the Avaya Vantage device to show the Home screen after a start-up. 4. To set the automatic lock timer, tap the Settings icon next to the Screen lock area, tap Automatically lock and select the appropriate duration.

  • Page 60: Avaya Smart Lock

    You cannot select the Avaya Vantage wireless Bluetooth handset as the trusted device. When ™ choosing your trusted device, avoid using a device that is always with your Avaya Vantage device. Bluetooth range The Bluetooth connectivity range can vary based on factors, such as your device model, the ™...

  • Page 61: Enabling Avaya Smart Lock

    UC experience. ™ If the device is in platform login mode, another user can log in to the Avaya Vantage built-in UC experience after a logout. When a new user logs in, all previous user data is wiped.

  • Page 62: Modifying The Trusted Bluetooth Device

    Modifying the trusted Bluetooth device About this task Use this procedure to add, change, or remove the trusted Bluetooth device that is set up for Avaya Smart Lock. Only one device can be set as the trusted device. You can choose any Bluetooth device, such as a headset, watch, or Bluetooth-enabled Android ™...

  • Page 63: Chapter 6: Navigation Through The Avaya Vantage Built-In Uc Experience

    Chapter 6: Navigation through the Avaya ™ Vantage built-in UC experience This chapter shows how we can access the key communication features provided by the Avaya ™ Vantage built-in UC experience and the key navigation screens. The built-in UC experience screens on K175 differ slightly from the K155 screens.

  • Page 64: Dial Pad Screen

    ™ Navigation through the Avaya Vantage built-in UC experience Dial pad screen ™ The following sections show the Dial pad screen of the Avaya Vantage built-in UC experience. K175 device Contacts tab User settings Dial pad tab Calendar tab Messages tab...

  • Page 65: Contacts Screen

    Contacts screen Figure 1: The Dial pad screen with the navigation menu open Contacts screen ™ The following sections show the Contacts screen of the Avaya Vantage built-in UC experience. ™ April 2021 Using Avaya Vantage Comments on this document? infodev@avaya.com...
  • Page 66 ™ Navigation through the Avaya Vantage built-in UC experience K175 device Add new contacts Contact search Sync contacts from paired device Contact filters Make audio call Make video call Favorite contact K155 device Contact filters Sync contacts from paired device...

  • Page 67: Call History Screen

    Call History screen Call History screen ™ The following sections show the Call History screen of the Avaya Vantage built-in UC experience. K175 device Call filters Sync contacts from paired device Call search Make video call Make audio call ™...

  • Page 68: Messages Screen

    Make audio call Messages screen ™ The following sections show the Messages screen of Avaya Vantage built-in UC experience. You can view and open your instant messaging conversations on this screen. The Messages screen is only available when your administrator enables the instant messaging ™...
  • Page 69 Messages screen K175 device Find a contact Tap to open the conversation K155 device Find a contact Tap to open the conversation ™ April 2021 Using Avaya Vantage Comments on this document? infodev@avaya.com...

  • Page 70: Calendar Screen

    The Calendar screen is available when your administrator enables interoperability of the Microsoft ™ Exchange Calendar with the Avaya Vantage built-in UC experience. You can control the display of the Calendar screen by enabling or disabling the Exchange Calendar option from the Avaya ™ Vantage built-in UC experience settings.
  • Page 71 Calendar screen K155 device Tap to refresh your Calendar Meeting search Join meeting Tap to see meeting details ™ April 2021 Using Avaya Vantage Comments on this document? infodev@avaya.com...

  • Page 72: Chapter 7: Call Management Operations

    • View your call history and missed calls. • Work with conferences. You cannot access some of these features if your administrator has enabled hot dialing. Additional call features are available if you are using the Avaya Connect Expansion Module ™ application with Avaya Vantage .
  • Page 73 Second call (Tap to switch call) Profile settings Name of the caller Dial pad End call Hold call Advanced call options Audio device selector Speaker Mute Block outgoing video ™ April 2021 Using Avaya Vantage Comments on this document? infodev@avaya.com...

  • Page 74: Hot Dialing

    Your administrator might also limit your access to contacts, favorite contacts, and call history. ® You can make an emergency call from a locked hotline station. In an Avaya Aura environment, you can also make an emergency call when you are logged out of the device.

  • Page 75: Making An Emergency Call

    On K175, you must tap the digits on the screen. On K155, use the physical keypad on the device. ™ • To make an emergency call from the Dial pad screen on the Avaya Vantage built-in UC experience, enter the emergency number and then tap On K175, you must tap the digits on the screen.

  • Page 76: Making An Audio Or Video Call Using Contacts

    1. Tap the Call History tab. 2. Select the required contact or telephone number. 3. Tap one of the following: • : To make an audio call. • : To make a video call. ™ April 2021 Using Avaya Vantage Comments on this document? infodev@avaya.com...

  • Page 77: Making A Call Using Off-Hook Dialing

    Note: ™ If the hot dialing feature is activated, Avaya Vantage automatically makes a call to the configured hotline number when your device goes off-hook. You cannot dial any other numbers.

  • Page 78: Redialing A Number

    When you answer an incoming video call using your handset, the call is treated as an audio-only call. You can escalate it to a video call later. ™ April 2021 Using Avaya Vantage Comments on this document? infodev@avaya.com...

  • Page 79: Ignoring A Call By Enabling Do Not Disturb Mode

    Avaya Spaces call, the call on Avaya Vantage built-in UC experience is put on hold. Inversely, ™ during an Avaya Spaces call, if you accept a call on Avaya Vantage built-in UC experience, the Avaya Spaces call gets disconnected. • To answer an audio call, do one of the following: - Tap on your screen.

  • Page 80: Sending All Calls To Voice Mail When Your Presence Status Is Dnd

    Sending all calls to voice mail when your presence status is DND About this task ™ You can enable Avaya Vantage built-in Unified Communications experience to send all incoming calls to voice mail when your presence status is Do not disturb (DND).

  • Page 81: Activating Simultaneous Ringing For Your Extension And Another Number

    Muting or unmuting a call About this task Use this procedure to mute or unmute your microphone during an active call. When you are on mute, the other party cannot hear you. ™ April 2021 Using Avaya Vantage Comments on this document? infodev@avaya.com...

  • Page 82: Placing A Call On Hold And Resuming The Call

    The application displays the inactive or held call on the Call screen. 2. Tap The inactive call becomes the active call, and the other call is placed on hold. ™ April 2021 Using Avaya Vantage Comments on this document? infodev@avaya.com...

  • Page 83: Transferring A Call

    Use this procedure to change the default ring tone for incoming calls in Avaya Vantage service. You can select from a list of built-in and administrator-downloaded ring tones. ™ You can change the ring tone in the telephony application but not on the Avaya Vantage device. Procedure 1.

  • Page 84: Working With Video Functionality

    Avaya Vantage built-in UC experience. ™ When the other party makes a video call or adds video to an existing call, Avaya Vantage always pauses your outgoing video for privacy reasons. To transmit your video to the other party, you must enable video manually.

  • Page 85: Sending Video And Presentation To An External Monitor During An Active Call

    One half of the screen displays the presentation, and the other half displays the video with all call participants. ™ To manage the call, use the buttons on the Avaya Vantage screen. ™ Bridged line appearance on Avaya Vantage ®...

  • Page 86: Answering A Call On A Bridged Line

    As a boss or secretary, you can join an ongoing call to the bridged line. ™ For example, if the secretary makes or receives a call on behalf of the boss, the Avaya Vantage built-in UC experience on the boss's device indicates that there is an ongoing call to the bridged line.

  • Page 87: Listening To Voice Mail Messages

    You must have your voice mail access number. Procedure 1. On the Dial pad screen, tap 2. When prompted, enter you voice mail access number and listen to your voice mail messages. ™ April 2021 Using Avaya Vantage Comments on this document? infodev@avaya.com...

  • Page 88: Viewing Call History

    Call History tab if: • Call history sharing is enabled. ™ • The paired mobile device is connected with Avaya Vantage Related links Synchronizing contacts and call history over Bluetooth on page 103...
  • Page 89 Ending a call • If you are using a handset, do one of the following: - Hang up by placing the handset in its cradle. - Tap ™ April 2021 Using Avaya Vantage Comments on this document? infodev@avaya.com...

  • Page 90: Chapter 8: Working With Conference Calls

    About this task You can merge two ongoing calls to create a three-way conference call. Note: ™ You cannot merge a normal voice or video call on Avaya Vantage built-in UC experience with ® an ongoing Avaya Equinox Conferencing call.

  • Page 91: Avaya Equinox Conferencing Through The Avaya Vantage Built-In Unified Communications Experience

    Through the Avaya Vantage built-in UC experience, you can join an Avaya Equinox ® Conferencing meeting as an over-the-top (OTT) guest user. When you join an Avaya Equinox ™ Conferencing meeting, Avaya Vantage opens a virtual meeting room, which supports conferencing and collaboration.
  • Page 92 Working with conference calls K175 device View participants Access meeting controls Put call on hold Audio device selector Manage video Mute or unmute Speaker transmission Leave the meeting ™ April 2021 Using Avaya Vantage Comments on this document? infodev@avaya.com...

  • Page 93: Conferencing Meeting

    Joining an Avaya Equinox Conferencing meeting About this task ™ ® In the Avaya Vantage built-in UC experience, you can use an Avaya Equinox Conferencing or ® Avaya Equinox Meetings Online meeting URL to join the meeting. Before you begin Ensure that you have: •...

  • Page 94: Viewing Participants In A Meeting

    Joining a meeting from the Calendar screen About this task ™ You can tap to join a meeting in your calendar using the Avaya Vantage built-in UC experience. The conference meeting details must have at least a dial-in phone number or a conference URL complete with the meeting ID.

  • Page 95: Modifying Audio And Video Preferences For Meetings

    You can modify whether you want to join a meeting as a video or audio call. By default, video call ™ is enabled. Based on the setting you choose, Avaya Vantage Calendar screen displays the icon next to meetings with conference details.

  • Page 96: Chapter 9: Contact Management Operations

    IP Office, or BroadSoft personal directory. You can also modify or delete personal contacts added to the enterprise, IP Office, or BroadSoft personal directory. Any ™ modification to personal contacts is synchronized automatically between Avaya Vantage and the directory server.

  • Page 97: Access To Contacts In Different Environments

    ® In the Avaya Aura environment, the contact is saved as a personal contact on PPM or Avaya ® Aura Device Services. In the IP Office environment, a personal contact is saved in the IP Office personal directory.

  • Page 98: Editing A Contact

    Note: When you add a local contact to the standard Contacts area of the device, prefixes, ™ such as Mr and Ms., are not displayed in the Avaya Vantage built-in Unified Communications experience. 8. Tap Done. The application displays the new contacts and their details in the Contacts list.

  • Page 99: Deleting A Contact

    Deleting a contact About this task Use this procedure to delete a contact from the contacts list. ® You can delete local contacts and personal contacts added to the Avaya Aura enterprise, IP Office, or BroadSoft personal directory. Procedure 1. Tap the Contacts tab.

  • Page 100: Broadsoft Contact Search Options

    All Contacts and Local Contacts if: • Contact sharing is enabled. ™ • The paired device is connected with Avaya Vantage Related links Synchronizing contacts and call history over Bluetooth on page 103 ™...

  • Page 101: Saving A System Contact As A Personal Contact

    Use this procedure to modify how contact names are displayed in the Contacts list. Contacts can be displayed with the first name first or with the last name first. ™ April 2021 Using Avaya Vantage Comments on this document? infodev@avaya.com...

  • Page 102: Setting A Default Contact Creation Option

    4. In Contact preferences, tap Create a new contact as and then select one of the following options: • Local Contact: To create a contact as a local device contact. • Enterprise Contact: To create a contact as a personal contact in the enterprise directory. ™ April 2021 Using Avaya Vantage Comments on this document? infodev@avaya.com...

  • Page 103: Synchronizing Contacts And Call History Over Bluetooth

    Synchronizing contacts and call history over Bluetooth Synchronizing contacts and call history over Bluetooth About this task Use this procedure to synchronize your mobile phone’s contacts and call history with the Avaya ™ Vantage device over Bluetooth. After the synchronization, you can access the paired phone’s ™...

  • Page 104: Chapter 10: Presence On Avaya Vantage Built-In Uc Experience

    About this task ™ By default, your presence status is automatically set based on your activity on Avaya Vantage built-in UC experience. For example, when you are on a call, other users see your status as On- Call. If your device is idle for a specific duration, your status changes to Away. You can modify the idle time, after which your status changes to Away automatically.

  • Page 105: Changing Your Presence Status Message

    Avaya Aura environment. • Offline: Indicates that you have signed out. Changing your presence status message About this task ™ You can manually change your presence status message on Avaya Vantage built-in UC experience. Procedure ™ 1. On the Avaya Vantage built-in UC experience, tap your profile icon with the presence status indicator.

  • Page 106: Chapter 11: Instant Messaging Operations

    Chapter 11: Instant messaging operations ™ You can send and receive text-based instant messages with Avaya Vantage built-in UC experience. Instant messaging is only available when your administrator enables the feature on ™ Avaya Vantage ™ ® Avaya Vantage built-in UC experience supports instant messaging only in the Avaya Aura environment.

  • Page 107: Editing The Subject Of An Instant Messaging Conversation

    Editing the subject of an instant messaging conversation ™ On Avaya Vantage built-in UC experience, you cannot start an instant messaging conversation with multiple contacts. However, you can receive a multiparty message sent through other Avaya communication application, such as Avaya Workplace Client. Procedure ™...

  • Page 108: Marking All Instant Messages As Read

    ™ For a new message alert to show up on your Avaya Vantage built-in UC experience screen, you can configure the notification behavior. For the notification area to display new message alerts, you must ensure that notifications for instant messages are enabled.

  • Page 109: Leaving An Instant Messaging Conversation

    About this task ™ When you navigate away from a conversation screen to some other screen on Avaya Vantage built-in UC experience, the conversation remains in your conversation history. From the Messages tab, you can open a conversation and resume it.
  • Page 110 7. Tap Sound and select a tone that you want the device to play for notifications. 8. To receive the selected type of notifications when Do Not Disturb is turned on, enable Override Do Not Disturb. ™ April 2021 Using Avaya Vantage Comments on this document? infodev@avaya.com...

  • Page 111: Chapter 12: Avaya Connect Expansion Module Usage

    ® In an Avaya Aura or IP Office environment, you can use the Avaya Connect Expansion Module application to extend the number of call feature buttons and line appearances for the Avaya ™ Vantage built-in Unified Communications experience. Your administrator can enable the Expansion ™...

  • Page 112: Expansion Module Navigation Screens

    • Team Button • Bridged Line Appearance (BLA) • CPN block and unblock ® The Autodial and Busy indicator feature buttons in an Avaya Aura environment display the contact's presence status. Expansion Module navigation screens The following images show the Expansion Module application after a connection is established ™...
  • Page 113 UC experience (When on the same device) K175 device SIP user name and extension Access Menu options Navigate to Avaya Vantage built-in UC experience (When on the same device) ™ April 2021 Using Avaya Vantage Comments on this document? infodev@avaya.com...

  • Page 114: Connectivity Between Expansion Module And Avaya Vantage ™ Built-In Uc Experience

    Connectivity between Expansion Module and Avaya ™ Vantage built-in UC experience ™ You can connect an Avaya Connect Expansion Module application with the Avaya Vantage built- in UC experience running on the same or a different device. ™ Connectivity when Expansion Module and Avaya Vantage...

  • Page 115: Connection Methods

    ™ Connectivity between Expansion Module and Avaya Vantage built-in UC experience ™ When Avaya Vantage establishes connections with multiple Expansion Module applications: • Feature button indicators on all connected applications display the same status for a feature. • Customized layout and button labels are local to each device where Expansion Module is installed.

  • Page 116: Enabling The Expansion Module Service On Avaya Vantage

    Avaya Vantage device with Avaya Vantage built-in UC experience. Before you begin Ensure that your administrator enabled the use of the Expansion Module service with Avaya ™ Vantage built-in UC experience.

  • Page 117: Connecting With Expansion Module When Both Applications Are On The Same Device

    ™ Connect Expansion Module with Avaya Vantage built-in UC experience. The connection process ™ varies depending on whether both applications are installed on the same Avaya Vantage device or on different devices. Connecting with Expansion Module when both applications are...

  • Page 118: Connecting With Expansion Module On A Nearby Device

    ™ Use this procedure when Expansion Module and Avaya Vantage built-in UC experience are on different devices on the same subnet. If you know the IP address of the device with Avaya ™ Vantage built-in UC experience, you can use that to connect as described in...

  • Page 119: Connecting With Expansion Module Using An Ip Address

    1. Open the Avaya Connect Expansion Module application. ™ 2. In the Enter IP Address field, type the IP address of the device that has Avaya Vantage built-in UC experience as the active telephony application. 3. Tap Connect using IP address.

  • Page 120: Connecting Expansion Module With A Paired Device

    Checking the IP address of the Avaya Vantage device About this task ™ Use this procedure if you need to find the IP address of your Avaya Vantage device. Procedure 1. From the Settings menu on the device, navigate to System > About Avaya Vantage.

  • Page 121: Switching Between Expansion Module And Avaya Vantage ™ Built-In Uc Experience On The Same Device

    UC experience are installed on the same device, after the connection is established, you can easily navigate from one application to the other. ™ • To navigate to the Expansion Module application from Avaya Vantage built-in UC experience, tap ™...

  • Page 122: Making A Priority Call

    Connect the Expansion Module application to your Avaya Vantage built-in UC experience. Procedure On the Avaya Connect Expansion Module application, tap the feature button you want to access, enable, or disable. You might need to perform additional steps to enable certain features. For example, to enable call forwarding, you must enter the extension to which you want incoming calls forwarded.

  • Page 123: Retrieving A Parked Call

    Using call features on Expansion Module Retrieving a parked call About this task Use this procedure to pick up a parked call using the feature button on the connected Avaya Connect Expansion Module application. ® The call unpark feature is only available in an Avaya Aura environment.

  • Page 124: Setting Up Advanced Call Forwarding Options For Internal And External Calls

    For example, you can choose to forward internal calls to another number only when your line is busy and forward all external calls. ® The enhanced call forwarding feature is only available in an Avaya Aura environment. Procedure 1.

  • Page 125: Activating An Automatic Callback Request

    When you answer the call, the other extension receives a call from your extension. Procedure 1. Before ending the unanswered call, from the Avaya Connect Expansion Module, tap the Auto callback button. The feature button indicator turns green to indicate that automatic callback is enabled for the call.
  • Page 126 As a boss or secretary, you can join an ongoing call to the bridged line. ™ For example, if the secretary makes or receives a call on behalf of the boss, the Avaya Vantage built-in UC experience on the boss's device indicates that there is an ongoing call to the bridged line.

  • Page 127: Call Pickup

    • Directed Call Pickup: You can answer a call to another person directly by specifying the extension number of the ringing phone. ™ April 2021 Using Avaya Vantage Comments on this document? infodev@avaya.com...
  • Page 128 • On the Incoming pickup call window, tap • Lift the handset from the cradle when you are using a wired or wireless handset. ™ After a successful connection, Avaya Vantage displays the active call screen. Answering a call to another pickup group...

  • Page 129: Team Button

    Team Button You can use the Team Button feature on Avaya Connect Expansion Module to monitor extensions within a team. Using the Team Button feature, you can make a call to the monitored extension or answer an incoming call to the extension.

  • Page 130: Customizing Avaya Connect Expansion Module

    Moving a button to a different location About this task You can change the location of the buttons on the Avaya Connect Expansion Module application. You can move the button to an empty place on the page or swap places with another button.

  • Page 131: Enabling The Dark Theme For Improved Visibility

    Disconnecting and removing pairings Enabling the dark theme for improved visibility About this task You can enable a dark theme on Avaya Connect Expansion Module to improve visibility at nighttime or in a low-light environment. Procedure 1. In the upper-right corner of the Avaya Connect Expansion Module screen, tap Menu >...

  • Page 132: Removing All Paired Devices From Avaya Connect Expansion Module

    If you want to reallocate or move a device, you might want to remove information about all paired devices from an Avaya Connect Expansion Module application. After you remove all pairing, a connection request from the Expansion Module application requires you to confirm a verification code when both applications are on different devices.

  • Page 133: Chapter 13: Avaya Spaces On Avaya Vantage

    ™ Avaya Vantage comes with the Avaya Spaces application installed on it except for regions, such as Russia, which require media encryption to be disabled. In the Spaces tab of the menu bar, you can create your own spaces. You can invite participants to your Space by entering their email addresses.

  • Page 134: Opening Avaya Spaces From Avaya Vantage Built-In Uc Experience

    Avaya Spaces app on your device. ™ Opening Avaya Spaces from the Avaya Vantage device About this task Use this procedure to navigate to the Avaya Spaces application from the home screen on your ™ Avaya Vantage device. Procedure 1.

  • Page 135: Logging In To Avaya Spaces

    • Advanced option to send a presentation to your personal computer (PC) and share content from your computer screen during a Spaces call or meeting. For this, log in to Avaya Spaces and your computer using the same enterprise account.
  • Page 136 ™ • Avaya Vantage wired or wireless handset for Spaces calls or meetings. Note that when you press the Mute button on your wireless handset, the Avaya Spaces UI does not indicate that your audio is muted. ™ • USB or Bluetooth keyboard and mouse with Avaya Vantage for providing the input on Avaya Spaces.

  • Page 137: Joining Avaya Spaces Meetings From Avaya Vantage Built-In Uc Experience

    ™ Use this procedure to join Avaya Spaces meetings from your calendar in the Avaya Vantage built-in UC experience. You can join meetings on Avaya Spaces if the meeting invitation includes a link to the Avaya Spaces meeting room. Before you begin Make sure that you log in to Avaya Spaces.

  • Page 138: Changing The Audio Device During A Call

    1. On the active Spaces meeting screen, tap the converging arrows icon ( By default, Avaya Spaces displays the team or personal space view at the Chat tab. The meeting continues in the background. 2. To send a message to all participants, tap the Chat tab.

  • Page 139: Sending Presentation To Your Personal Computer During A Spaces Meeting

    Vantage where you need to present. Before you begin Ensure the following: • Log in to your PC with the same enterprise account that you use to log in to Avaya Spaces ™ on Avaya Vantage ™ • You are in an active Spaces meeting on Avaya Vantage , and the meeting has an ongoing presentation.

  • Page 140: Recording A Spaces Meeting

    1. On the active Spaces meeting screen on Avaya Vantage ™ , tap Avaya Spaces starts recording the meeting and displays a recording symbol at the top right corner of the screen. 2. To stop recording during the meeting, tap again.

  • Page 141: Leaving A Spaces Meeting

    Spaces contacts, independent of the built-in UC experience. You can make a video call to a Spaces contact. Additionally, if you have a phone number associated with a contact on the Avaya Spaces account, you can call the contact's line number, leveraging the built-in UC experience from Spaces.

  • Page 142: Accepting Or Declining A Spaces Digital Call

    ™ Avaya Spaces on Avaya Vantage Avaya Spaces displays a list of contacts with whom you communicated recently. 2. (Optional) Tap to search for a Spaces contact in your recent contacts list. 3. To call a Spaces contact who is not in your recent contacts list, do the following: a.

  • Page 143: Chapter 14: Additional Device Settings And Customization Options

    The sound you select is played if alarms and other notifications are not muted or silenced. 3. Tap OK. • Use the toggle switch to enable or disable the following other sounds: - Dial pad tones ™ April 2021 Using Avaya Vantage Comments on this document? infodev@avaya.com...

  • Page 144: Video Transmission Options

    3. Tap Headset profile to change the audio profile of the wired headset. Video transmission options The following sections describe options for enabling and disabling the camera on your Avaya ™ Vantage device. If your device has an integrated camera, the green LED indicator on the device indicates that the camera is on and operating.
  • Page 145 Camera on and off states The following table captures the on and off states of the camera when your administrator enables you to control the camera settings of the device: ™ April 2021 Using Avaya Vantage Comments on this document? infodev@avaya.com...
  • Page 146 • When the camera is turned off at the start of or during an active call or meeting, a black screen with a notification, The camera is turned off globally, displays. Table continues… ™ April 2021 Using Avaya Vantage Comments on this document? infodev@avaya.com...

  • Page 147: Disabling Video Using The Keypad On A K155 Device

    You can configure your Avaya Vantage device settings to route the media output from Avaya Alexa and other media applications, such as YouTube, to the hands-free speaker. If you select the hands-free speaker for media output, you can connect a 3.5 mm headset for audio calls and play media-related applications through the hands-free speaker.

  • Page 148: Configuring Media Output Preference

    About this task ™ Use this procedure to enable or disable the Do Not Disturb (DND) mode on the Avaya Vantage device. You can use DND to limit sounds from the device when required. When DND is turned on, you can still make or receive calls. The device displays the visual call or other alerts.

  • Page 149: Modifying Dnd Preferences From The Settings Menu

    For example, turn on Sleeping to mute the device at night. • Make your own rule. Tap Add rule, and then tap Time or Event to create the rule. Edit the rule according to your requirement. ™ April 2021 Using Avaya Vantage Comments on this document? infodev@avaya.com...

  • Page 150: Changing The Wallpaper

    • Clock: To display a digital or analog clock as the screen saver. • Avaya Screen Saver: To display the custom picture set by your administrator as the screen saver. If your administrator did not set a screen saver, you see a black screen as the screen saver when you select this option.

  • Page 151: Turning Off The Screen Saver

    About this task ™ ™ Use this procedure to manage time settings on Avaya Vantage . By default, Avaya Vantage automatically sets the date and time. You can choose to manually set the date and time, but these manual changes only remain in effect until you restart your device. The next time you turn on your device, the automatic network-provided date and time are restored.

  • Page 152: Customizing The Quick Settings Menu

    For example, you will receive a notification to reboot your device when your administrator enables or disables FIPS advanced security mode. Procedure 1. Go to the Settings menu. ™ April 2021 Using Avaya Vantage Comments on this document? infodev@avaya.com...
  • Page 153 Rebooting the device 2. Tap System > Reset options. 3. Tap Reboot and then tap Yes to confirm. ™ April 2021 Using Avaya Vantage Comments on this document? infodev@avaya.com...

  • Page 154: Chapter 15: Resources

    Open SIP administrators Environment environment. Finding documents on the Avaya Support website Procedure 1. Go to https://support.avaya.com. 2. At the top of the screen, type your username and password and click Login. 3. Click Support by Product > Documents.

  • Page 155: Avaya Documentation Center Navigation

    For some programs, the latest customer documentation is now available on the Avaya Documentation Center website at https://documentation.avaya.com. Important: For documents that are not available on Avaya Documentation Center, click More Sites > Support on the top menu to open https://support.avaya.com. Using the Avaya Documentation Center, you can: •...

  • Page 156: Viewing Avaya Mentor Videos

    Avaya Mentor videos provide technical content on how to install, configure, and troubleshoot Avaya products. About this task Videos are available on the Avaya Support website, listed under the video document type, and on the Avaya-run channel on YouTube. • To find videos on the Avaya Support website, go to https://support.avaya.com/...

  • Page 157: Using The Avaya Insite Knowledge Base

    • Links to other pertinent information If you are an authorized Avaya Partner or a current Avaya customer with a support contract, you can access the Knowledge Base without extra cost. You must have a login account and a valid Sold-To number.
  • Page 158 BroadSoft contact search ..........Avaya Equinox Conferencing built-in UC experience joining as guest .............93 logging in ..............join through Avaya Vantage built-in UC experience ..logging out ..............Avaya Equinox Meeting Online navigation ..............joining as guest .............93 notification settings .............
  • Page 159 .............. advanced ..............wired handset ............... all calls ................123 wireless handset ............41 busy or no answer ............connecting Avaya Vantage to the network ......35 call history connecting Expansion Module deleting ................. to a nearby device ............118 viewing ................88 to a paired device ............
  • Page 160 ........K175 standard Avaya Vantage device ......15 connecting to a paired device ........120 device overview ..............connecting with Avaya Vantage built-in UC experience device settings ................................ device setup connection options ..........114, verifying configuration ...........38...
  • Page 161 ............32 monitored extension ............answering a call ............129 joining a bridged call ............ 86, incoming call ...............129 joining Avaya Equinox Conferencing meeting ..... making a call ...............129 joining meeting ..............94 mute video joining Spaces meetings K155 ................
  • Page 162 ....screen lock ................58 screen navigation ..............63 screen saver paired Expansion Module setting up ..............removing from Avaya Vantage built-in UC experience turning off ..............151 ..................131 searching contacts ...............99 pairing devices ..............60 searching for content ............
  • Page 163 ..........unparking a call ..............123 USB camera specifications ..........29 USB headsets with call control ..........verifying configuration ............38 video adding video to a call ............84 blocking and resuming ..........84 ™ April 2021 Using Avaya Vantage Comments on this document? infodev@avaya.com...

This manual is also suitable for:

Vantage k165Vantage k175

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