Basic Call Handling Features; Answering A Call - Avaya 2420 User Manual

Basic Call Handling Features

Answering a Call

When a call arrives at your phone, you hear a ringing tone and a blinking bell icon appears on the
associated call appearance.
To answer an incoming call:
Do one of the following:

If you are not active on another call, answer the call using your handset, headset or
speakerphone (see Speakerphone).

If you are active on a call already, place the active call on hold (see Hold), and then answer the
incoming call.

If the call appearance for the ringing call is not displayed on the current screen page, press
EXIT to return to the first page of the Home screen. When you locate the call appearance for the
ringing call, press the corresponding call appearance button.

If you are a member of a hunt group, you will see a blinking bell icon next to your group name, for
example "Sales ". Press
Note

To redirect an incoming call, do not answer, press
Answer (if set) or voicemail (if available).
To answer a call at another extension:
You can answer from your own phone by using Call Pick-Up; lift your handset and dial:

*30 to answer a call ringing anywhere.

*31 to answer a call within your group.

*32*201# to answer the call for a particular extension, in this example 201.
The default ring cadences are:

Internal calls - single ring cadence.

External calls - double ring cadence.
These can be changed by your system administrator.
Note

If your phone rings for any longer than a specified period (15 seconds in default), any re-direction
feature that you have activated, such as voicemail or call forwarding, will come into effect.
2420 and 5420 User Guide
IP Office 4.0
Sales to answer the call.
DROP to redirect the call to Forward On No
15-601077 Issue 8 (11th December 2006)
Page 8