Mmc: 607 Ucd Options - Samsung OfficeServ 7400 Technical Manual

OfficeServ 7400
TECHNICAL MANUAL
MMC: 607
DESCRIPTION:
Sets up UCD options when a SVMi-20E card has been installed. MMC 601 must
have already been used to define a UCD group with an overflow destination of
VMSUCD port or group. (A group is preferred over a port because a group allows
multiple paths into the SVMi-20E card and therefore has greater traffic handling
capabilities.) When a group overflow timer in MMC 601 expires, the caller will be
routed to the SVMi-20E card It is here that the caller is played the UCD "FIRST
MESSAGE" and "SECOND MESSAGE" while in queue. This will continue until an
agent becomes free or the caller is transferred to a final destination.
This MMC includes options to select messages to play to a caller. These messages
can be as follows:
MESSAGES 1000–9999
These messages can be recorded on the SVMi-20E. Please refer to the SVMi-20E
manual for instructions on Prompt Recording.
These are the default pre-programmed messages:
5061: "I'm sorry, all stations are presently busy"
5062: "I'm sorry, all stations are still busy"
The following program options apply:
FIRST MESSAGE
After the caller has overflowed from the UCD group, the first message will
immediately play. For instructions on how to make these recordings, please refer to
the SVMi-20E manual. The default message is #5061 "I'm sorry, all stations are
presently busy."
This message will only be played once for the caller.
SECOND MESSAGE
If no agent has become free after the UCD recall time (see UCD Recall), the caller
will be played the second message. For instructions on how to make these
recordings, see the SVMi-20E Administrator User Guide Section. The default
message is #5062 "I'm sorry, all stations are still busy."
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PROGRAMMING
PART 2 JUNE 2006
UCD OPTIONS
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