Sample Ucd Report - Samsung iDCS 500 User Instruction

SAMPLE UCD REPORT

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UCD GROUP 530 : SALES
FROM: SUN 02 Feb 00:00
TO : SUN 02 Feb 02:54
CALL STATISTICS
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AVERAGE RING TIME(TIME TO ANSWER)......00:40
NUMBER OF TIMES ALL AGENTS BUSY........00002
AVERAGE TIME IN QUEUE..................00:51
TOTAL CALLS RECEIVED...................00011
LONGEST QUEUE TIME (TODAY).............02:14
TOTAL CALLS ABANDONED..................00004
AGENT STATISTICS
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MEMBER AGENT NAME
--------------------------------------------------------
01 210 JOHN
02 211 SAM
03 208 MIKE
04 207 PETER
14
CALLS AVERAGE
ANSWERED CALL TIME
0002 01:55 00:05
0001 02:18 00:06
0003 01:22 00:04
0001 03:16 00:05
RING
TIME
N O T E S