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OfficeServ 7200
TECHNICAL MANUAL
T A B L E
U S E R I N S T R U C T I O N S S E C T I O N
PART
DESCRIPTION
1
ENHANCED DISPLAY PROGRAMMING
1.1
1.2
1.3
1.4
1.5
1.6
1.7
1.8
1.9
1.10
1.11
1.12
1.13
1.14
1.15
1.16
1.17
1.18
2
ITP-5012L USER GUIDE
3
ITP-5021D USER GUIDE
4
iDCS KEYSET USER GUIDE
5
DCS KEYSET USER GUIDE
6
STANDARD TELEPHONE USER GUIDE
7
SYSTEM ADMINISTRATION AND SPECIAL FEATURES GUIDE
8
iDHS SYSTEM ADMINISTRATION GUIDE
O F
OVERVIEW ........................................................................................... 1.1
LOCKING YOUR KEYSET ................................................................... 1.4
CHANGING YOUR PASSCODE ......................................................... 1.5
CALL FORWARDING .......................................................................... 1.6
SETTING YOUR ANSWER MODE ..................................................... 1.8
PROGRAMMING YOUR STATION'S NAME ....................................... 1.9
PROGRAMMING PERSONAL SPEED DIAL LOCATIONS .............. 1.11
NAMING YOUR PERSONAL SPEED DIAL LOCATIONS ................ 1.12
ADDING EXTENDERS TO KEYS ..................................................... 1.13
CHECKING STATION STATUS ........................................................ 1.14
CHANGING YOUR TIME AND DATE DISPLAY ............................... 1.15
SETTING STATION ON/OFF OPTIONS .......................................... 1.16
SELECTING A RING TONE .............................................................. 1.19
ALARM REMINDER ........................................................................... 1.20
STATION VOLUME ............................................................................ 1.21
SETTING A PROGRAMMED MESSAGE .......................................... 1.23
ALARM REMINDER WITH MESSAGE ............................................. 1.24
CALLER ID DISPLAY ......................................................................... 1.25
Home Page
TABLE OF CONTENTS SEPTEMBER 2005
C O N T E N T S
Table of Contents
USER INSTRUCTIONS
PAGE

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   Summary of Contents for Samsung OfficeServ 7200

  • Page 1

    Table of Contents Home Page OfficeServ 7200 USER INSTRUCTIONS TECHNICAL MANUAL TABLE OF CONTENTS SEPTEMBER 2005 T A B L E C O N T E N T S U S E R I N S T R U C T I O N S S E C T I O N...

  • Page 2

    Table of Contents Home Page OfficeServ 7200 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 SEPTEMBER 2005 PART 1. ENHANCED DISPLAY PROGRAMMING 1.1 OVERVIEW • iDCS KEYSETS This diagram illustrates the keys on a iDCS 28 BUTTON and a iDCS 18 BUTTON keyset that have special functions during programming.

  • Page 3

    Table of Contents Home Page OfficeServ 7200 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 SEPTEMBER 2005 This diagram illustrates the keys on a iDCS 8 BUTTON keyset that have special functions during programming. When required, these keys will be referred to by the names described in the diagram.

  • Page 4

    Table of Contents Home Page OfficeServ 7200 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 SEPTEMBER 2005 • ITP-5021D KEYSETS This diagram illustrates the keys on an ITP 5021-D keyset that have special functions during programming. When required, these keys will be referred to by the names described in the diagram.

  • Page 5: Locking Your Keyset

    Table of Contents Home Page OfficeServ 7200 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 SEPTEMBER 2005 1.2 LOCKING YOUR KEYSET You can lock your keyset to prevent other people from making or receiving calls while you are away. You can unlock it when you return.

  • Page 6: Changing Your Passcode

    Table of Contents Home Page OfficeServ 7200 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 SEPTEMBER 2005 1.3 CHANGING YOUR PASSCODE Each keyset user can set or change his/her individual passcode. This passcode is used to lock or unlock keysets, for toll restriction override and to access the DISA feature.

  • Page 7: Call Forwarding

    TECHNICAL MANUAL PART 1 SEPTEMBER 2005 1.4 CALL FORWARDING The OfficeServ 7200 allows the system administrator to program the call forward destinations for other station users. This MMC also allows call forward to be set after the destination has been entered.

  • Page 8

    Table of Contents Home Page OfficeServ 7200 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 SEPTEMBER 2005 [201] FORWARD Dial 0 – to select forward type 1:ALL CALL:NONE Press UP or DOWN to select forward type and press RIGHT soft key to move cursor [201] FORWARD Dial destination number (e.g., 201)

  • Page 9: Setting Your Answer Mode

    Table of Contents Home Page OfficeServ 7200 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 SEPTEMBER 2005 1.5 SETTING YOUR ANSWER MODE Each keyset can have its answer mode for intercom calls set to one of the following options: RING—The station will ring in one of eight custom ring patterns. Calls are answered by pressing the ANS/RLS key or lifting the handset.

  • Page 10: Programming Your Station's Name

    Table of Contents Home Page OfficeServ 7200 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 SEPTEMBER 2005 1.6 PROGRAMMING YOUR STATION’S NAME Names are written using the keypad. Each key press selects a character. Pressing the dial pad key moves the cursor to the next position. For example, if the directory name is “SAM SMITH,”...

  • Page 11

    Table of Contents Home Page OfficeServ 7200 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 SEPTEMBER 2005 • iDCS KEYSETS and ITP KEYSETS COUNT DIAL 0 < > DIAL 1 space DIAL 2 DIAL 3 DIAL 4 DIAL 5 DIAL 6 DIAL 7...

  • Page 12

    Table of Contents Home Page OfficeServ 7200 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 SEPTEMBER 2005 1.7 PROGRAMMING PERSONAL SPEED DIAL LOCATIONS You can program frequently dialed telephone numbers in a personal speed dial list. Each station user begins with ten numbers 00–09 and may be assigned up to fifty numbers.

  • Page 13

    Table of Contents Home Page OfficeServ 7200 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 SEPTEMBER 2005 1.8 NAMING YOUR PERSONAL SPEED DIAL LOCATIONS This program allows a character name to be entered for each personal speed dial location. This name enables the speed dial number to be located when using the directory dial feature.

  • Page 14: Adding Extenders To Keys

    Table of Contents Home Page OfficeServ 7200 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 SEPTEMBER 2005 1.9 ADDING EXTENDERS TO KEYS This program allows you to assign key extenders to make a general access feature key more specific. The feature keys that can have extenders are listed below:...

  • Page 15: Checking Station Status

    Table of Contents Home Page OfficeServ 7200 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 SEPTEMBER 2005 1.10 CHECKING STATION STATUS This program displays the following attributes of a station port. This is a read only feature. PORT # Cabinet (1–2)/Slot (1–15)/(1–48) PICKUP GROUP None, 01–30...

  • Page 16: Changing Your Time And Date Display

    Table of Contents Home Page OfficeServ 7200 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 SEPTEMBER 2005 1.11 CHANGING YOUR TIME AND DATE DISPLAY Display keysets will always have the date and time displayed when not in use. You can select from the following display options:...

  • Page 17: Setting Station On/off Options

    OfficeServ 7200 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 SEPTEMBER 2005 1.12 SETTING STATION ON/OFF OPTIONS The OfficeServ 7200 allows the system administrator to set any of the keyset features listed below. FEATURES DESCRIPTION Automatically places an existing C.O. call AUTO HOLD on hold if a CALL button, trunk key or trunk route key is pressed during that call.

  • Page 18

    Table of Contents Home Page OfficeServ 7200 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 SEPTEMBER 2005 FEATURES DESCRIPTION When set to OFF an OHVA will be heard through the keyset speaker rather than the SECURE OHVA handset. NOT FOR USA This option determines whether CO calls...

  • Page 19

    Table of Contents Home Page OfficeServ 7200 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 SEPTEMBER 2005 [201] STN ON/OFF If option 07 from above list is dialed at DISPLAY :TIME Step 2 [201] STN ON/OFF If option 08 from above list is dialed at...

  • Page 20: Selecting A Ring Tone

    Table of Contents Home Page OfficeServ 7200 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 SEPTEMBER 2005 1.13 SELECTING A RING TONE Each keyset user can select one of eight ring frequencies. ACTION DISPLAY [201] RING TONE 1. Press the transfer key followed by 111...

  • Page 21: Alarm Reminder

    Table of Contents Home Page OfficeServ 7200 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 SEPTEMBER 2005 1.14 ALARM REMINDER Station users can have three alarms programmed at their phones. Each alarm may be one of the following three types: 0. NOTSET The alarm is not set.

  • Page 22: Station Volume

    Table of Contents Home Page OfficeServ 7200 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 SEPTEMBER 2005 1.15 STATION VOLUME This procedure allows users to view and set the level of the volume for your keyset. 0. RING VOLUME Set a level for your keyset ring volume. There are eight levels of volume;...

  • Page 23

    Table of Contents Home Page OfficeServ 7200 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 SEPTEMBER 2005 [201] STN VOLUME If option 1 from above list is dialed at step 2 OFF-RING VOL:4 [201] STN VOLUME If option 2 from above list is dialed at step 2...

  • Page 24: Setting A Programmed Message

    Table of Contents Home Page OfficeServ 7200 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 SEPTEMBER 2005 1.16 SETTING A PROGRAMMED MESSAGE When you will be away from your phone for any length of time, you can leave a programmed message. Display stations calling you will see this message and be informed of your status or follow your instructions.

  • Page 25: Alarm Reminder With Message

    Table of Contents Home Page OfficeServ 7200 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 SEPTEMBER 2005 1.17 ALARM REMINDER WITH MESSAGE Station users can have three alarms programmed at their phones. Each alarm may be one of the following three types: 0.

  • Page 26: Caller Id Display

    Table of Contents Home Page OfficeServ 7200 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 SEPTEMBER 2005 1.18 CALLER ID DISPLAY The station user can change the order in which the CLI, Caller ID and/or ANI information is displayed on an LCD set.

  • Page 27

    Table of Contents Home Page OfficeServ 7200 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 SEPTEMBER 2005 [201] ANI DISP 2. Dial 0 or 1 to select CID or ANI NUMBER FIRST Press UP or DOWN to select CID or ANI and...

  • Page 28

    Home Page Table of Contents ITP-5012L ITP-5012L User Guide For iDCS 100 Release 2 / OfficeServ ™ iDCS 500 Release 2 / OfficeServ ™ and OfficeServ 7200 ™ 09/2005...

  • Page 29: Table Of Contents

    CALL PROCESSING Samsung Telecommunications America reserves the right without prior notice to revise information in this guide for any reason. Samsung Telecommunications America also reserves the right without prior System Hold ............................23 notice to make changes in design or components of equipment as engineering and manufacturing Exclusive Hold ..........................23...

  • Page 30

    ITP-5012L Home Page Table of Contents Hold Recall ............................24 Background Music ........................40 Consultation Hold ........................24 Established Call Pick-Up ......................41 Retrieving Calls Held at Another Station................24 Appointment Reminder/Alarm Clock..................41 Transferring Calls ..........................25 Door Phone Calls ........................43-44 Transfer with Camp-On ......................25 Executive/Secretary Hotline......................44 Transfer to Voice Mail ........................26 Group Listening ..........................46 Call Waiting............................26...

  • Page 31

    Inquire Caller ID Park/Hold Info ....................63 Reviewing Past Caller ID Calls ....................64 APPLICATION PROGRAM MENUS ........65 Samsung’s new OfficeServ technology keyset model ITP-5012L is part of the iDCS PhoneBook ............................65 100 Release 2, iDCS 500 Release 2, and OfficeServ 7200. E-Diary ..............................65 Message............................66...

  • Page 32: Volume Controls

    ITP-5012L Home Page Table of Contents TERMINAL STATUS INDICATOR THINGS YOU SHOULD KNOW The terminal status indicator light is positioned on the top right corner of the key- set above the display. The terminal status indicator is a tri-colored (red, green, and USER ORIENTATION amber) light that provides greater visibility of your keysets status than the indi- vidual button LEDs.

  • Page 33: Hold Button

    ITP-5012L Home Page Table of Contents SCROLL BUTTON ASSEMBLY SCREEN BUTTON The scroll button is actually a type of thumbwheel assembly. You may use it to The 5012L incorporates a SCREEN button. This button allows you to choose your scroll through the station screens. Rolling the SCROLL BUTTON DOWN (towards keyset’s idle screen display.

  • Page 34: Feature Access Codes

    ITP-5012L Home Page Table of Contents Note that the DIRECTION BUTTON has four icons, at the top, bottom, left and SYSTEM TONES right of the ENTER button. These icons are used to navigate directly to The system provides several tones to assist you. Some of these tones are already particular programming options from the CALENDAR screen.

  • Page 35

    ITP-5012L Home Page Table of Contents ITP-5012L KEYSET ASSEMBLING YOUR KEYSET LCD Panel • Place the keyset face down on a flat surface. Displays a large quantity of information so that Select Buttons (6) • Insert notched ends of the support bracket into the channels located in the the users can easily To select a specific item search.

  • Page 36: Initializing The Itp-5012l

    The station numbers will be automatically set by the iDCS 100 Release 2, the iDCS MENU STRUCTURE 500 Release 2, or the OfficeServ 7200 system once the necessary information has been entered into the IP keyset. Enter ID and password of the server, as described The IP SETUP MENU is configured as follows: below to register the phone.

  • Page 37: Navigating The Menus

    ITP-5012L Home Page Table of Contents NAVIGATING THE MENUS Setting IP Manually Network (1/4) 1.Mode If [1. Manual IP] is selected the Network (1/4) sub When programming within various menu options, information can be entered via 2.IP menu will be displayed. the dial pad keys using [0]-[9] and [ ] dial keys, as well as utilizing the navigation 3.Netmask button assembly.

  • Page 38

    The [4. Format] item is used for deleting all programs and data except bootrom. xxxx CAUTION: For engineering purposes only. The format option should not be used unless instructed by an Authorized Samsung Engineering or Technical Support You must input the ID assigned to your ITP phone. See your phone system admin- Representative.

  • Page 39: Outside Calls

    ITP-5012L Home Page Table of Contents DIALING FROM THE OUTGOING / OUTSIDE CALLS INCOMING MENU • From the station idle screen, press the MENU button and select P-BOOK. Note: When making calls, internal or outside calls, in order to access the program- mable button screens, press the SCREEN button.

  • Page 40: Recall Dial Tone

    ITP-5012L Home Page Table of Contents While a call is ringing in, press the SCREEN button to display the programma- CANCELING CALLBACK ble button screen. This will enable you to view and invoke any of the station A callback will be canceled if not answered within 30 seconds. If you have set a features that you may wish.

  • Page 41: Auto Answer Mode

    ITP-5012L Home Page Table of Contents AUTO ANSWER MODE INTERCOM CALLS When another station calls you, your keyset will sound a brief attention tone and then automatically answer the call. CALLING OTHER STATIONS • Your microphone and speaker are turned on and you can speak handsfree. •...

  • Page 42: Call Processing

    ITP-5012L Home Page Table of Contents If the Hot Keypad feature has been turned off, you must first lift the handset CALL PROCESSING or press the SPEAKER button before dialing. AUTO CAMP-ON SYSTEM HOLD When you want to automatically camp on to a busy station without pressing the When you are connected to any call, press HOLD.The call will flash at the keyset.

  • Page 43: Hold Recall

    ITP-5012L Home Page Table of Contents HOLD RECALL TRANSFERRING CALLS If you leave a call on hold longer than the hold timer, it will recall your station. The button that the call appears on will have a slow flashing indicator. Transfer is used to send any calls to another extension in one of two ways.You can •...

  • Page 44: Call Waiting

    ITP-5012L Home Page Table of Contents TRANSFER TO VOICE MAIL NOTE: To leave the conference, hang up. Control is passed to the next internal sta- tion. If there are no internal stations and you wish to leave outside lines connect- This feature is used to send a call directly to a voice mailbox.Your keyset must have ed together in a trunk to trunk conference, press the CONFERENCE button plus a correctly programmed VT button to accomplish this.

  • Page 45: Forwarding Calls

    ITP-5012L Home Page Table of Contents • Now press MENU, then ENTER to save the phone numbers. 60 + 5 Call Forward DND. Forwards calls when you activate DND. • Press ENTER again to save the Conference Group information. 60 + 6 Call Forward Follow Me. Forward calls to the station where you cur- •...

  • Page 46: Group Call Pickup

    ITP-5012L Home Page Table of Contents STATION CALL PICKUP DIALING FEATURES To pick up (answer) a call ringing at another station, lift the handset and dial 65 plus the extension number of the ringing phone. If you have a DP key assigned with a All “DIALING FEATURES”...

  • Page 47: Directory Dialing

    ITP-5012L Home Page Table of Contents 1. BY SPEED DIAL #: Searches all speed dial numbers assigned to the phone. • While on-hook, press TRANSFER and then dial 105. Enter the speed dial number of the party you wish to call. When the number •...

  • Page 48: Last Number Redial

    ITP-5012L Home Page Table of Contents DIAL - Dials the displayed number. AUTOMATIC REDIAL/RETRY PREVIOUS - Moves you to the previous entry. When you are making an outside call and you receive a busy signal, the system can EXIT - Exit programming and return to idle screen. automatically redial the number for you.

  • Page 49: Paging And Messaging

    When you have an outside call for someone who is not at his/her desk, you can park the call prior to paging. The iDCS 100 Release 2, iDCS 500 Release 2, and • Lift the handset. OfficeServ 7200 systems offer two different methods: • Press the PAGE button or dial 55. •...

  • Page 50: Programmed Messages

    ITP-5012L Home Page Table of Contents • You will be connected to the parked call. If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER button before you begin dialing. NOTES: If a message has been left at your keyset by a keyset in Auto Answer, you must If the call is not retrieved within a pre-programmed period of time, it will recall manually cancel the message after it has been returned.

  • Page 51: Convenience Features

    ITP-5012L Home Page Table of Contents ESTABLISHED CALL PICKUP CONVENIENCE FEATURES To pick up an established call in progress at a single line extension connected to a computer modem on your PC. DO NOT DISTURB • Press the EP button for that station on your keyset and the call is automati- Use this feature when you want to block calls to your keyset.

  • Page 52

    ITP-5012L Home Page Table of Contents From the LCD: “T” . Press 2 once to get “A.” Press 5 twice to get “K.” Continue selecting charac- ters from the following table to complete the message. • Press MENU button. • Enter ALARM ALERT period.

  • Page 53: Room Monitor

    ITP-5012L Home Page Table of Contents message and press ENTER (while maintaining contact with t he caller). This CALLING THE DOOR PHONE/ method does not give you the option to transfer the call to another station. ROOM MONITOR • Take necessary action (take message, etc.) You may call the door phone and listen to what may be happening outside or in To set up the Executive/Secretary messages (10 each): another room.

  • Page 54: Group Listening

    ITP-5012L Home Page Table of Contents • Pressing the EXEC DIVERT button, when the keyset is in idle status, will divert • Press CANCEL to return to Main Config Menu—OR—press END to return to all calls after, to the Secretary station. Pressing the EXEC DIVERT button again, idle screen.

  • Page 55: Ohva Block

    ITP-5012L Home Page Table of Contents OHVA BLOCK CUSTOMIZING YOUR KEYSET Your keyset can be programmed with an OHVA Block (BLOCK) button. Pressing this button will prevent anyone from making an OHVA to you until you press the AME PASSWORD button again and cancel the blocking.

  • Page 56: Select Ring Tone

    ITP-5012L Home Page Table of Contents SELECT RING TONE SET ANSWER MODE (INTERCOM) Each keyset user can select any one of eight ring frequencies. You can receive internal calls in one of three modes (see Answering Intercom Calls under Intercom Calls for descriptions).

  • Page 57: Key Confirmation Tone

    ITP-5012L Home Page Table of Contents • Scroll to STATION ON/OFF and press ENTER—OR—you may dial 0 and • Scroll to STATION ON/OFF and press ENTER—OR—you may dial 0 and immediately enter the option. immediately enter the option. • Scroll to AUTO HOLD, press ENTER to change option status. •...

  • Page 58

    ITP-5012L Home Page Table of Contents From the LCD: • Press CANCEL to enter change and return to Main Configuration Menu— OR—press END to return to idle screen. • Press MENU button. • Scroll to CONFIGURATION option, press ENTER. CALLER ID REVIEW ALL •...

  • Page 59: Dial By Name

    ITP-5012L Home Page Table of Contents DIAL BY NAME DISPLAY FEATURES Each station or speed dial number can have an associated directory name. A sta- tion or speed dial number can be selected by scrolling alphabetically through a DIRECTORY INFORMATION directory name list.

  • Page 60: Viewing Message Indications

    ITP-5012L Home Page Table of Contents DISPLAY NUMBER DIALED VIEWING MESSAGE INDICATIONS Display keysets begin showing digits as they are dialed. They will stay in the dis- You can view all of your message indications before you return them: play until the call duration timer comes on automatically or the TIMER button is •...

  • Page 61: Lcr With Clear

    ITP-5012L Home Page Table of Contents STATION 201: LINDA STATION 205: JOHN LCR WITH CLEAR received a call on line 702 is talking on line 701 When you are making outside call using LCR and dial an incorrect digit, you can Talking on line 702 press the CLEAR soft key to reenter the telephone number.

  • Page 62: Selecting Your Caller Id Display

    ITP-5012L Home Page Table of Contents REDIALING A SAVED CALLER ID NUMBER CALLER ID To redial a number that has been saved, press the SNR button or dial 17. NOTES: SELECTING YOUR CALLER ID DISPLAY Your telephone system must be LCR correctly programmed to redial the You can decide if you want to see the Caller ID name or Caller ID number in the saved number.

  • Page 63

    ITP-5012L Home Page Table of Contents • Dial the trunk number. APPLICATION PROGRAM MENUS • You may now answer the call by pressing the ANS button—OR—you may use NND to view more information about this call—OR—you can return to the idle condition by pressing IGNORE. Much of the call processing of the ITP 5012L can be accomplished by using the NOTES: various feature/function screens on the LCD.

  • Page 64

    ITP-5012L Home Page Table of Contents 3. DAILY PLANNER: See Alarm Reminder Programming Section. • Return calls by highlighting the desired phone/station number and press the SEND button. 4. MEMO PAD: Self memo feature. Allows you to set text message notes. Up to 5 memos may be stored.

  • Page 65: Call Forward

    ITP-5012L Home Page Table of Contents Handset : Sets handset receive volume level. (8 volume levels) 9. DIAL MODE: Select dial type options. (enblock-requires SEND button to com- Speaker: Sets station speaker volume level. (16 volume levels plete the call, or overlap - direct out dial) Broadcast: Voice Announce feature volume.

  • Page 66

    ITP-5012L Home Page Table of Contents MY PHONE STATUS SCREEN OF THE LCD PANEL Used to personalize your keyset. 1. SELECT BG: Select LCD background scenery. (Calendar, Seasons) • Scroll to or dial 1, press ENTER. • Executive-Secretary: Station is programmed for Executive-Secretary feature. •...

  • Page 67

    ITP-5012L Home Page Table of Contents ACCESSING YOUR MAILBOX SVMi E-Series [Also known as Subscriber Services Menu] This section describes how to setup and use the various features available to a Inside Callers [Subscriber logging in from their Desk] Subscriber. A Subscriber is a person that has been authorized access to the vari- •...

  • Page 68

    ITP-5012L Home Page Table of Contents SVMi E-Series Subscriber Services Menu SVMi-8 Subscriber Services Menu Calais Executary Services Menu Group New Group Saved Listen to New Review Saved Record & Send Access Personal Mailbox Private Access Personal Pause, Resume Play Menu Exit Messages Messages...

  • Page 69: Getting Started

    ITP-5012L Home Page Table of Contents GETTING STARTED PLAY MENU OPTIONS EXIT TO AUTO ATTENDANT Using your new SVMi E-Series Subscriber Services is as simple as following a few PERSONAL SERVICES simple spoken instructions. First time users should read this section as a tutorial. You should start with the following steps: •...

  • Page 70

    ITP-5012L Home Page Table of Contents Change playback speed of the recording. b) Record your message at the tone. After recording the message, you will hear the Send Menu with the following functions: There are two levels of speed during playback. Dialing this code will toggle Review between the two speeds.

  • Page 71: Personal Greetings

    ITP-5012L Home Page Table of Contents Note: ALL Access Manager options MUST be individually allowed by the System play your primary, No Answer greeting during the day (when you are avail- Administrator for each Subscriber. They are: able) and will NOT ring your extension but simply play your Night greeting during the night (when you are not available).

  • Page 72

    ITP-5012L Home Page Table of Contents Example:“Hi this is John Smith. I'm sorry I am not available to answer your call. Edit Personal Greetings If someone else can help you, please enter the extension number now. Or, to You may also edit/record each one of the greetings (1-9) at any time. leave me a message, press 1.”...

  • Page 73

    ITP-5012L Home Page Table of Contents Setting Up Message Alert: This useful feature will allow you to cancel any messages that have NOT yet been picked up by the recipient. From the Subscriber Services Menu press [6] for Mailbox Administration. Press [1] for Message Alert.

  • Page 74: Personal Services

    ITP-5012L Home Page Table of Contents PERSONAL ADMINISTRATION SETTINGS This menu allows you to make changes to basic setup settings, that are rarely PERSONAL SERVICES changed. Use these when you initially set up your personal Subscriber settings. You probably will not need to change them after that. The Personal Administration Menu is used to set your password and record your Setting your Password name.

  • Page 75: Keyset User Features

    ITP-5012L Home Page Table of Contents Note: Remember if you know what digits to press, you can enter them at any AME Password time you do not have to wait to be prompted. This feature can be toggled on/off at anytime. Also if it is off you will be prompted within each subscriber If your keyset has AME PASSWORD (MMC 110) set to YES, you must enter your menu to press zero for more options.

  • Page 76: Calling Code

    ITP-5012L Home Page Table of Contents PERSONAL SPEED DIAL NUMBERS SHORTCUTS Calling CODE NAME TELEPHONE NUMBER Calling a station that is busy or does not answer you can press [#] to immediately send the call to the called parties mailbox. _________________________ _________________________ _________________________...

  • Page 77

    ITP-5012L Home Page Table of Contents PERSONAL SPEED DIAL NUMBERS N O T E S CODE NAME TELEPHONE NUMBER _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________...

  • Page 78

    Home Page Table of Contents ITP-5021D ITP-5021D User Guide For iDCS 100 Release 2 / OfficeServ ™ iDCS 500 Release 2 / OfficeServ ™ and OfficeServ 7200 ™ 09/2005...

  • Page 79

    Forwarding Calls......................25–26 Samsung Telecommunications America reserves the right without prior notice to revise information in this guide for any reason. Samsung Telecommunications America also reserves the right without prior Call Pickup ........................27 notice to make changes in design or components of equipment as engineering and manufacturing My Group Pickup......................27...

  • Page 80

    ITP-5021D Home Page Table of Contents DIALING FEATURES CUSTOMIZING YOUR KEYSET Speed Dialing ........................29 AME Password ........................43 Programming Personal Speed Dial Numbers ..........29–30 Auto Camp-On ........................43 One Touch Speed Dialing....................30 Select Ring Tone ......................43 Last Number Redial ......................30 Change Your Passcode ....................43 Manual Retry with Redial ....................31 Set Answer Mode (Intercom) ..................44 Save Number with Redial....................31...

  • Page 81

    Accessing your Mailbox ....................65 SVMi E-Series Subscriber Services Menu Diagram ........66–67 Getting Started .......................68 Samsung’s new OfficeServ Technology keyset model, ITP-5021D, is part of the iDCS Listen to your Messages .....................68 100 Release 2, iDCS 500 Release 2, and OfficeServ 7200.

  • Page 82: Call Indications

    ITP-5021D Home Page Table of Contents Some simple rules to remember: THINGS YOU SHOULD KNOW • Any steady LED indicates the line or feature is in use. • A fast flashing green LED indicates a new call ringing in. USER ORIENTATION •...

  • Page 83

    ITP-5021D Home Page Table of Contents CONFERENCE BUTTON • SEND BUTTON: If the station is programmed for Enblok Dial Mode, when dialing an outside telephone number or internal station number, you must The CONFERENCE button allows the user to set up a call with up to 5 parties (sta- press the SEND button to initiate the call.

  • Page 84

    ITP-5021D Home Page Table of Contents ITP-5021D SYSTEM TONES The system provides several tones to assist you. Some of these tones are already familiar to you. LCD Panel Intercom Dial Tone—A steady tone that indicates you can begin dialing. Programmable Buttons (21) Soft Button DIAL TONE Scroll Button...

  • Page 85

    MGI card in the iDCS 100 Release 2, iDCS 500 Release 2, or in the 3.Load & Upgrade 5.Server OfficeServ 7200 system over IP. This is assumed regardless of whether the IP 4.System 6.Exit keyset is on a local or remote network.

  • Page 86: Menu Structure

    ITP-5021D Home Page Table of Contents IP SETUP MENU MENU STRUCTURE To enter the IP SETUP MENU, press the MENU button as soon as the ITP-5021D The IP SETUP MENU is configured as follows: phone is connected to the power supply. 1.

  • Page 87

    ITP-5021D Home Page Table of Contents NAVIGATING THE MENUS Setting IP Manually • If [1. Manual IP] is selected, press When programming within various menu options, information can be entered via >1.Mode ENTER and this sub menu will be dis- the dial pad keys using [0]-[9] and [ ] dial keys, as well as utilizing the navigation 2.IP played on the LCD.

  • Page 88

    Input Id xxxx CAUTION: For engineering purposes only. The format option should not be used unless instructed by an Authorized Samsung Engineering or Technical Support You must input the ID assigned to your ITP phone. See your phone system admin- Representative.

  • Page 89: Answering An Outside Call

    ITP-5021D Home Page Table of Contents RECALL DIAL TONE OUTSIDE CALLS Press the NEW button to disconnect your existing call, wait for dial tone and then make a new call on the same line. MAKING AN OUTSIDE CALL NOTE: If this button does not appear on your keyset, the FLASH button may be programmed to recall dial tone.

  • Page 90

    ITP-5021D Home Page Table of Contents BUSY STATION CALLBACK INTERCOM CALLS When you call another station and receive a busy signal: CALLING OTHER STATIONS • Press the CBK button, if programmed, or dial 44. • When the busy station becomes free, your keyset will ring. •...

  • Page 91

    ITP-5021D Home Page Table of Contents CALLING YOUR SYSTEM OPERATOR CALL PROCESSING • Dial 0 to call your system operator or group of operators. • If you want to call a specific operator, dial that person’s extension number. SYSTEM HOLD NOTE: If the Hot Keypad feature has been turned off, you must first lift the hand- •...

  • Page 92

    ITP-5021D Home Page Table of Contents • If you do not answer this recall within a pre-programmed period of time, it will first station to hang up, simply press another DSS button. OR go to the system operator. Press the CALL button or C.O. line button to return to the outside party and begin the transfer process again.

  • Page 93: Forward All Calls

    ITP-5021D Home Page Table of Contents HOLD and then the flashing button OR FORWARDING CALLS Finish the first call and hang up; the waiting call will ring. You may forward your calls to another station, group of stations or an external •...

  • Page 94: Forward Follow Me

    500 R2 L • Receive confirmation tone and hang up. 01-99 OfficeServ 7200 NOTE: If the Hot Keypad feature has been turned off you must first lift the handset NOTES: or press the SPEAKER button before you begin dialing.

  • Page 95: Programming Personal Speed Dial Numbers

    ITP-5021D Home Page Table of Contents PRIVACY RELEASE DIALING FEATURES This feature will allow another station to join in our conversation by releasing pri- vacy on the C.O. from your phone. All “DIALING FEATURES” instructions are written to support Overlap Dialing mode. To Release Privacy: This is the technical name for dialing from a telephone as it has been for many years.

  • Page 96: One Touch Speed Dialing

    ITP-5021D Home Page Table of Contents For the purposes of pro- MANUAL RETRY WITH REDIAL A B C D E F gramming speed dial num- While you are on an outside call listening to a busy signal and you want to redial bers, the programmable but- the same number dialed.

  • Page 97

    ITP-5021D Home Page Table of Contents • When the called party answers, lift the handset or press the flashing SPEAK- PAGING AND MESSAGING ER to begin speaking. NOTES: MAKING AN INTERNAL PAGE If you make another call, auto-redial is canceled. To cancel a retry, lift and replace the handset.

  • Page 98

    8MWSLI • Replace the handset when finished. card (not available on the iDCS 100 or OfficeServ 7200) or a 16MWSLI card on • Lift the handset and make a page announcement as previously described the system.

  • Page 99

    ITP-5021D Home Page Table of Contents NOTES: CONVENIENCE FEATURES Display keyset users can view message indications and return them in any order. See Viewing Message Indications under Display Features. If the Hot Keypad feature has been turned off, you must first lift the handset DO NOT DISTURB or press the SPEAKER button before you begin dialing.

  • Page 100

    ITP-5021D Home Page Table of Contents ESTABLISHED CALL PICKUP ANSWERING THE DOOR PHONE To pick up an established call in progress at a single line extension connected to a When you are programmed to receive calls from a door phone: computer modem on your PC.

  • Page 101: Locking Your Keyset

    ITP-5021D Home Page Table of Contents GROUP LISTENING MANUAL SIGNALLING When you are engaged on a call and you are using the handset, you may want Use this feature when you want to send a brief 500ms ring burst to another sta- other people to hear the distant party’s voice over the speaker: tion, regardless of the status of your phone (on-hook, off-hook, handsfree, DND, or ringing).

  • Page 102

    ITP-5021D Home Page Table of Contents OHVA BLOCK CUSTOMIZING YOUR KEYSET Your keyset can be programmed with an OHVA Block (BLOCK) button. Pressing this button will prevent anyone from making an OHVA to you until you press the AME PASSWORD button again and cancel the blocking.

  • Page 103

    ITP-5021D Home Page Table of Contents Your keyset may be equipped with a Headset mode button. If it is so equipped SET ANSWER MODE (INTERCOM) pressing this button while the light is out will cause the keyset to enter headset You can receive internal calls in one of three modes (see Answering Intercom Calls mode and the light will illuminate to indicate this.

  • Page 104

    ITP-5021D Home Page Table of Contents AUTO ANSWER CO CALLS ENBLOCK DIALING This option will allow CO calls that directly ring your phone to auto answer. When This option allows you to dial digits then press the SEND button to make the call (like a cellphone).

  • Page 105

    ITP-5021D Home Page Table of Contents CALL LOG (See also Special Application Menu-Outgoing Call Log) DISPLAY FEATURES The system can log both incoming and outgoing calls placed from or to your tele- phone. You must have a LOG button programmed on your keyset and assigned a INTERACTIVE DISPLAY KEYS review list.

  • Page 106: Dial 1 Space

    ITP-5021D Home Page Table of Contents CALL PROGRESS DISPLAYS VIEWING MESSAGE INDICATIONS During everyday call handling, your keyset display will provide information that is You can view all of your message indications before you return them: helpful and in some cases invaluable. Displays like [CALL FROM 203], [TRANSFER •...

  • Page 107

    ITP-5021D Home Page Table of Contents DIAL 7 MANAGING KEY ASSIGNMENTS DIAL 8 You can view your key assignments and add extenders to some of your program- mable keys for easy one touch operation of frequently used features. DIAL 9 •...

  • Page 108

    ITP-5021D Home Page Table of Contents TEXT MESSAGING Press TRANSFER Transfer: This feature allows two digital keyset users to respond to each other with prepro- grammed text messages. After receiving an Off Hook Voice Announcement or RETURN Station Camp-On, you may respond with a text message while continuing to talk Dial 205 and listen to your outside party.The other station can view this message and take the appropriate action or respond back with another text message.

  • Page 109: Officeserv

    100 Release 2, iDCS 500 tory. Release 2, and on the OfficeServ 7200 systems. On a DMS100 circuit only number OUT OF AREA The caller is calling from an area that cannot provide Caller service is provided.

  • Page 110: Viewing The Next Caller Id Call

    ITP-5021D Home Page Table of Contents VIEWING THE NEXT CALLER ID CALL INQUIRE CALLER ID PARK/HOLD INFO In the event that you have a call waiting or a camped-on call at your keyset, you If you are informed that an incoming call is on hold or has been parked for you, can press the NEXT button to display the Caller ID information associated with you may view the Caller ID information before you retrieve the call.This may influ- the call in queue at your keyset.

  • Page 111: Menu Options

    ITP-5021D Home Page Table of Contents • If you have entries in your review list, the most recent call will be shown first. SPECIAL APPLICATION MENU • You can now CLEAR this entry, OR Use NND to view more information about this call, OR Press DIAL to call this person back, OR Below are instructions for additional call processing and special applications that Press SCROLL and then press STORE to save this number in a personal speed...

  • Page 112

    ITP-5021D Home Page Table of Contents 2. ALL FWD NO. • Press END to exit programming. 3. BUSY FWD NO. 4. NOANS FWD NO. 3. SPEED DIAL: Allows you to search through Station and System Speed Dial 5. DND FWD NO. Numbers.

  • Page 113

    ITP-5021D Home Page Table of Contents ACCESSING YOUR MAILBOX SVMi E-Series [Also known as Subscriber Services Menu] This section describes how to setup and use the various features available to a Inside Callers [Subscriber logging in from their Desk] Subscriber. A Subscriber is a person that has been authorized access to the vari- •...

  • Page 114: Call Forwarding

    ITP-5021D Home Page Table of Contents SVMi E-Series Subscriber Services Menu SVMi-8 Subscriber Services Menu Calais Executary Services Menu Group New Group Saved Listen to New Review Saved Record & Send Access Personal Mailbox Private Access Personal Pause, Resume Play Menu Exit Messages Messages...

  • Page 115

    ITP-5021D Home Page Table of Contents GETTING STARTED PLAY MENU OPTIONS EXIT TO AUTO ATTENDANT Using your new SVMi E-Series Subscriber Services is as simple as following a few PERSONAL SERVICES simple spoken instructions. First time users should read this section as a tutorial. You should start with the following steps: •...

  • Page 116

    ITP-5021D Home Page Table of Contents Change playback speed of the recording. b) Record your message at the tone. After recording the message, you will hear the Send Menu with the following functions: There are two levels of speed during playback. Dialing this code will toggle Review between the two speeds.

  • Page 117

    ITP-5021D Home Page Table of Contents Note: ALL Access Manager options MUST be individually allowed by the System play your primary, No Answer greeting during the day (when you are avail- Administrator for each Subscriber. They are: able) and will NOT ring your extension but simply play your Night greeting during the night (when you are not available).

  • Page 118

    ITP-5021D Home Page Table of Contents Example:“Hi this is John Smith. I'm sorry I am not available to answer your call. Edit Personal Greetings If someone else can help you, please enter the extension number now. Or, to You may also edit/record each one of the greetings (1-9) at any time. leave me a message, press 1.”...

  • Page 119

    ITP-5021D Home Page Table of Contents Setting Up Message Alert: This useful feature will allow you to cancel any messages that have NOT yet been picked up by the recipient. From the Subscriber Services Menu press [6] for Mailbox Administration. Press [1] for Message Alert.

  • Page 120

    ITP-5021D Home Page Table of Contents PERSONAL ADMINISTRATION SETTINGS This menu allows you to make changes to basic setup settings, that are rarely PERSONAL SERVICES changed. Use these when you initially set up your personal Subscriber settings. You probably will not need to change them after that. The Personal Administration Menu is used to set your password and record your Setting your Password name.

  • Page 121

    ITP-5021D Home Page Table of Contents Note: Remember if you know what digits to press, you can enter them at any AME Password time you do not have to wait to be prompted. This feature can be toggled If your keyset has AME PASSWORD (MMC 110) set to YES, you must enter your on/off at anytime.

  • Page 122

    ITP-5021D Home Page Table of Contents PERSONAL SPEED DIAL NUMBERS SHORTCUTS Calling CODE NAME TELEPHONE NUMBER Calling a station that is busy or does not answer you can press [#] to immediately send the call to the called parties mailbox. _________________________ _________________________ _________________________...

  • Page 123

    ITP-5021D Home Page Table of Contents PERSONAL SPEED DIAL NUMBERS N O T E S CODE NAME TELEPHONE NUMBER _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________...

  • Page 124: About This Book

    Samsung Telecommunications America reserves the right without prior notice to revise information in Transfer with Camp-On ....................21 this guide for any reason. Samsung Telecommunications America also reserves the right without prior Transfer to Voice Mail....................21 notice to make changes in design or components of equipment as engineering and manufacturing may warrant.

  • Page 125: Alarm Reminder

    iDCS Keyset Home Page Table of Contents Forwarding Calls......................23–25 Off-Hook Voice Announce ..................39–40 Call Pickup ........................25 OHVA Block ........................40 My Group Pickup......................25 OHVA Reject ........................40 Privacy Release........................26 In Group/Out of Group ....................40 DIALING FEATURES CUSTOMIZING YOUR KEYSET Speed Dialing ........................27 AME Password ........................41 Programming Personal Speed Dial Numbers ..........27–28 Auto Camp-On ........................41...

  • Page 126

    iDCS Keyset Home Page Table of Contents Text Messaging ......................51–52 Caller ID ........................53–57 ANI ..........................54–57 CLI ..........................54–57 iDCS 64B MODULE WITH KEYSET ........58 SVMi E-Series ....................59 SVMi E-Series Subscriber Services Menu Diagram ........60–61 ABOUT THIS BOOK Accessing your Mailbox ....................62 Getting Started .......................63 Listen to your Messages .....................63 Subscriber Services Menu ..................63...

  • Page 127

    iDCS Keyset Home Page Table of Contents Your outside calls will light green on your keyset and red on other keysets. You THINGS YOU SHOULD KNOW never lose sight of your calls while they are on hold.They stay right where you put them and are identified with a green flashing light.

  • Page 128

    iDCS Keyset Home Page Table of Contents iDCS 28D KEYSET FEATURE ACCESS CODES This user guide is written based on the default access code for using system fea- tures. If the system numbering plan has been changed some of the access codes 32 CHARACTER DISPLAY Two lines with 16 characters each.

  • Page 129

    iDCS Keyset Home Page Table of Contents iDCS 18D KEYSET iDCS 8D KEYSET 32 CHARACTER DISPLAY 32 CHARACTER DISPLAY Two lines with 16 characters each. Two lines with 16 characters each. TERMINAL STATUS INDICATOR Used TERMINAL STATUS INDICATOR Used to provide your keyset status. to provide your keyset status.

  • Page 130

    iDCS Keyset Home Page Table of Contents iDCS 64B AOM iDCS 14B STRIP 14 PROGRAMMABLE KEYS WITH RED LIGHTS Used to call stations directly, to indicate busy conditions of other stations, for One Touch dialing and many other system features. 64 PROGRAMMABLE KEYS WITH RED LIGHTS Used to call stations directly, to indicate busy conditions of...

  • Page 131

    iDCS Keyset Home Page Table of Contents KEYSET DAUGHTER MODULES ASSEMBLING YOUR KEYSET [28 AND 18 BUTTON KEYSETS ONLY] iDCS 28D and 18D button keysets can have one of three different types of daugh- • Place the keyset face down on a flat surface. ter module installed on them to enhance the operation of the keyset or to provide an additional local port depending on the type of module.

  • Page 132

    iDCS Keyset Home Page Table of Contents ADDING AN ADDING A KEYSET iDCS 14 BUTTON KEY STRIP DAUGHTERBOARD MODULE • Place the keyset face down on a flat surface. • Place the keyset face down on a flat surface. • Remove the base pedestal by placing your thumbs over the attachment clips •...

  • Page 133: Recall Dial Tone

    iDCS Keyset Home Page Table of Contents RECALL DIAL TONE OUTSIDE CALLS Press the NEW button to disconnect your existing call, wait for dial tone and then make a new call on the same line. MAKING AN OUTSIDE CALL NOTE: If this button does not appear on your keyset, the FLASH key may be pro- grammed to recall dial tone.

  • Page 134: Calling Other Stations

    iDCS Keyset Home Page Table of Contents BUSY STATION CALLBACK INTERCOM CALLS When you call another station and receive a busy signal: • Press the CBK key, if programmed, or dial 44. CALLING OTHER STATIONS • When the busy station becomes free, your keyset will ring. •...

  • Page 135: Calling Your System Operator

    iDCS Keyset Home Page Table of Contents CALLING YOUR SYSTEM OPERATOR CALL PROCESSING • Dial 0 to call your system operator or group of operators. • If you want to call a specific operator, dial that person’s extension number. SYSTEM HOLD NOTE: If the Hot Keypad feature has been turned off, you must first lift the hand- •...

  • Page 136: Consultation Hold

    iDCS Keyset Home Page Table of Contents • If you do not answer this recall within a pre-programmed period of time, it will first station to hang up, simply press another DSS button. OR go to the system operator. Press the CALL button or C.O. line key to return to the outside party and begin the transfer process again.

  • Page 137: Conference Calls

    iDCS Keyset Home Page Table of Contents • Lift the handset or press the ANS/RLS key to answer. FORWARDING CALLS NOTE: Intercom calls will not go on Automatic Hold. You may forward your calls to another station, group of stations or an external telephone number.

  • Page 138: Call Forward Options

    500 R2 L • Receive confirmation tone and hang up. 01-99 OfficeServ 7200 NOTE: If the Hot Keypad feature has been turned off you must first lift the handset NOTES: or press the SPEAKER key before you begin dialing.

  • Page 139: Privacy Release

    iDCS Keyset Home Page Table of Contents PRIVACY RELEASE DIALING FEATURES This feature will allow another station to join in our conversation by releasing pri- vacy on the C.O. from your phone. SPEED DIALING To Release Privacy: You can dial a preprogrammed telephone number stored in the system-wide While you are talking on a C.O.

  • Page 140: One Touch Speed Dialing

    iDCS Keyset Home Page Table of Contents For the purposes of programming speed dial numbers, the programmable keys MANUAL RETRY WITH REDIAL are known as A, B, C, D, E and F and are defined below. While you are on an outside call listening to a busy signal and you want to redial •...

  • Page 141: Pulse To Tone Changeover

    iDCS Keyset Home Page Table of Contents • When the called party answers, lift the handset or press the flashing SPEAK- PAGING AND MESSAGING ER to begin speaking. NOTES: MAKING AN INTERNAL PAGE If you make another call, auto-redial is canceled. To cancel a retry, lift and replace the handset.

  • Page 142: Meet Me Page

    iDCS Keyset Home Page Table of Contents MEET ME PAGE To retrieve an automatically parked call: • Dial 10 plus the number that was announced. If you have a PAGPK key, press • Lift the handset. it and dial the number that was announced. If you have a PARK key, press it •...

  • Page 143

    iDCS Keyset Home Page Table of Contents • Your MESSAGE light will turn off when all messages have been returned. CONVENIENCE FEATURES NOTES: Display keyset users can view message indications and return them in any DO NOT DISTURB order. See Viewing Message Indications under Display Features. If the Hot Keypad feature has been turned off, you must first lift the handset Use this feature when you want to block calls to your keyset.

  • Page 144

    iDCS Keyset Home Page Table of Contents ESTABLISHED CALL PICKUP ANSWERING THE DOOR PHONE To pick up an established call in progress at a single line extension connected to a When you are programmed to receive calls from a door phone: computer modem on your PC.

  • Page 145

    iDCS Keyset Home Page Table of Contents GROUP LISTENING MANUAL SIGNALLING When you are engaged on a call and you are using the handset, you may want Use this feature when you want to send a brief 500ms ring burst to another sta- other people to hear the distant party’s voice over the speaker: tion, regardless of the status of your phone (on-hook, off-hook, handsfree, DND, or ringing).

  • Page 146

    iDCS Keyset Home Page Table of Contents the conversation through the AOM may possibly be heard by the caller on the CUSTOMIZING YOUR KEYSET keyset. When you receive an executive OHVA through your AOM: • Reply by speaking in the direction of the microphone in the AOM unit. AME PASSWORD •...

  • Page 147

    iDCS Keyset Home Page Table of Contents SET ANSWER MODE (INTERCOM) Your keyset may be equipped with a Headset mode key. If it is so equipped press- ing this key while the light is out will cause the keyset to enter headset mode and You can receive internal calls in one of three modes (see Answering Intercom Calls the light will illuminate to indicate this.

  • Page 148

    iDCS Keyset Home Page Table of Contents AUTO ANSWER CO CALLS DISPLAY FEATURES This option will allow CO calls that directly ring your phone to auto answer. When a CO call arrives at your station and this option set for ON your phone will sound INTERACTIVE DISPLAY KEYS two beeps, the same as when a screened transfer is completed, and you will be connected to the CO call.

  • Page 149

    iDCS Keyset Home Page Table of Contents CALL LOG CALL PROGRESS DISPLAYS This system can log both incoming and outgoing calls placed from or to your tele- During everyday call handling, your keyset display will provide information that is phone. You must have a LOG button programmed on your keyset and assigned a helpful and in some cases invaluable.

  • Page 150: Alarm Reminder Messages

    iDCS Keyset Home Page Table of Contents VIEWING MESSAGE INDICATIONS DIAL 8 DIAL 9 You can view all of your message indications before you return them: • With the handset on-hook, press the MESSAGE key with the red flashing light. DIAL •...

  • Page 151

    iDCS Keyset Home Page Table of Contents MANAGING KEY ASSIGNMENTS TEXT MESSAGING You can view your key assignments and add extenders to some of your program- This feature allows two digital keyset users to respond to each other with prepro- mable keys for easy one touch operation of frequently used features.

  • Page 152

    iDCS Keyset Home Page Table of Contents STATION 201: LINDA STATION 205: JOHN CALLER ID received a call on line 702 is talking on line 701 Talking on line 702 WHAT IS CALLER ID? 702: 01:15 701: 05:25 Caller ID is the name given to the telephone company-provided feature that de- CONF PAGE MUTE...

  • Page 153: Caller Id Display

    SPEAKER key before you begin dialing. circuits both name and number support is provided on the iDCS 100 Release 2, iDCS 500 Release 2, and OfficeServ 7200 systems. On a DMS100 circuit only num- STORING A CALLER ID NUMBER ber service is provided.

  • Page 154

    iDCS Keyset Home Page Table of Contents INQUIRE CALLER ID PARK/HOLD INFO • You can now CLEAR this entry, OR Use NND to view more information about this call, OR If you are informed that an incoming call is on hold or has been parked for you, Press DIAL to call this person back, OR you may view the Caller ID information before you retrieve the call.This may influ- Press SCROLL and then press STORE to save this number in a personal speed...

  • Page 155: Svmi E-series

    iDCS Keyset Home Page Table of Contents iDCS 64 BUTTON MODULE SVMi E-Series WITH KEYSET This section describes how to setup and use the various features available to a Subscriber. A Subscriber is a person that has been authorized access to the vari- The 64 button module is used when you need more programmable keys added to ous features and services available in the SVMi E-Series.

  • Page 156

    iDCS Keyset Home Page Table of Contents SVMi E-Series Subscriber Services Menu SVMi-8 Subscriber Services Menu Calais Executary Services Menu Group New Group Saved Listen to New Review Saved Record & Send Access Personal Mailbox Private Access Personal Pause, Resume Play Menu Exit Messages...

  • Page 157

    iDCS Keyset Home Page Table of Contents ACCESSING YOUR MAILBOX GETTING STARTED [Also known as Subscriber Services Menu] Using your new SVMi E-Series Subscriber Services is as simple as following a few simple spoken instructions. First time users should read this section as a tutorial. Inside Callers [Subscriber logging in from their Desk] You should start with the following steps:...

  • Page 158

    iDCS Keyset Home Page Table of Contents PLAY MENU OPTIONS Change playback speed of the recording. EXIT TO AUTO ATTENDANT There are two levels of speed during playback. Dialing this code will toggle between the two speeds. PERSONAL SERVICES Play options. Pressing this key will play all the menu options available to you from this point.

  • Page 159

    iDCS Keyset Home Page Table of Contents b) Record your message at the tone. After recording the message, you will hear Note: ALL Access Manager options MUST be individually allowed by the System the Send Menu with the following functions: Administrator for each Subscriber.

  • Page 160

    iDCS Keyset Home Page Table of Contents then play your primary, No Answer greeting during the day (when you are Example:“Hi this is John Smith. I'm sorry I am not available to answer your call. available) and will NOT ring your extension but simply play your Night greet- If someone else can help you, please enter the extension number now.

  • Page 161

    iDCS Keyset Home Page Table of Contents Edit Personal Greetings Setting Up Message Alert: You may also edit/record each one of the greetings (1-9) at any time. From the Subscriber Services Menu press [6] for Mailbox Administration. Select a greeting number to edit and follow the instructions to record your Press [1] for Message Alert.

  • Page 162

    iDCS Keyset Home Page Table of Contents This useful feature will allow you to cancel any messages that have NOT yet been picked up by the recipient. Auto Play New Messages PERSONAL SERVICES If this option is enabled, after you enter your password correctly any new messages will immediately begin to play.To enable (or if already enabled tog- The Personal Administration Menu is used to set your password and record your gle and disable) this feature:...

  • Page 163

    iDCS Keyset Home Page Table of Contents Note: Remember if you know what digits to press, you can enter them at any PERSONAL ADMINISTRATION SETTINGS time you do not have to wait to be prompted. This feature can be toggled on/off at anytime.

  • Page 164

    iDCS Keyset Home Page Table of Contents AME Password SHORTCUTS Calling If your keyset has AME PASSWORD (MMC 110) set to YES, you must enter your station password to listen to messages being left. This will prevent unauthorized people from listening to messages being left for you. Calling a station that is busy or does not answer you can press [#] to immediately send the call to the called parties mailbox.

  • Page 165

    iDCS Keyset Home Page Table of Contents PERSONAL SPEED DIAL NUMBERS PERSONAL SPEED DIAL NUMBERS CODE NAME TELEPHONE NUMBER CODE NAME TELEPHONE NUMBER _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________...

  • Page 166

    Samsung Telecommunications America reserves the right without prior notice to revise information in this guide for any reason. Samsung Telecommunications America also reserves the right without prior notice to make changes in design ir components of equipment as engineering and manufacturing may warrant.

  • Page 167: Returning Messages

    DCS Keyset Home Page Table of Contents TABLE OF CONTENTS DIALING FEATURES Speed Dialing ........................25 Programming Personal Speed Dial Numbers ..........25–26 ABOUT THIS BOOK One Touch Speed Dialing....................26 ..................1 Last Number Redial ......................27 Manual Retry with LNR ....................27 THINGS YOU SHOULD KNOW ..........2–9 Save Number with Redial....................27 Chain Dialing........................27...

  • Page 168: Ame Password

    DCS Keyset Home Page Table of Contents CUSTOMIZING YOUR KEYSET ADD-ON MODULE AME PASSWORD ......................40 32 Button Module with Keyset / 64 Button Module with Keyset....57 Auto Camp-On ........................40 Select Ring Tone ......................40 SVMi E-Series ....................58 Change Your Passcode ....................40 Accessing your Mailbox ....................59 Set Answer Mode (Intercom) ..................41 SVMi E-Series Subscriber Services Menu Diagram ........60–61...

  • Page 169

    DCS Keyset Home Page Table of Contents ABOUT THIS BOOK Your keyset is the most visible part of the iDCS Release 2 / OfficeServ Digital Com- munications System. No matter what model keyset you are using, with or without a display, telephone calls are handled in the same way. The LCD 12B and LCD 24B keysets have a few additional conveniences that are not available to STD 24B, Basic 12B and 7B keyset users.

  • Page 170

    NOTE: The 7B phone is not a speaker phone. If you are using a 7B phone, you must lift the handset in order to speak to the other party. iDCS 100 Release 2, iDCS 500 Release 2, and OfficeServ 7200 systems provide dis- VOLUME CONTROLS tinctive ring patterns to your keyset: •...

  • Page 171

    DCS Keyset Home Page Table of Contents LCD 24B KEYSET LAYOUT SYSTEM TONES The system provides several tones to assist you. Some of these tones are already LABELING PROGRAMMABLE KEYS familiar to you. Insert the end of a paper clip into the notch of the clear cover. Push Intercom Dial Tone—A steady tone that indicates you can begin dialing.

  • Page 172

    DCS Keyset Home Page Table of Contents LCD 12B KEYSET LAYOUT STD 24B KEYSET LAYOUT LABELING PROGRAMMABLE KEYS LABELING PROGRAMMABLE KEYS Insert the end of a paper clip into the notch of the clear cover. Push Insert the end of a paper clip into the notch of the clear cover. Push the cover sideways.

  • Page 173

    DCS Keyset Home Page Table of Contents BASIC 12B KEYSET LAYOUT 7B KEYSET LAYOUT LABELING PROGRAMMABLE KEYS LABELING PROGRAMMABLE KEYS Insert the end of a paper clip into the notch of the clear cover. Push Insert the end of a paper clip into the notch of the clear cover. Push the cover sideways.

  • Page 174

    DCS Keyset Home Page Table of Contents UNIVERSAL ANSWER OUTSIDE CALLS Outside lines may be programmed to ring a general alerting device. To answer calls ringing this device, dial 67 or press the UA key.This device can operate in any MAKING AN OUTSIDE CALL one of the six different ring plans.

  • Page 175: Cancelling Callback

    DCS Keyset Home Page Table of Contents CANCELLING CALLBACK INTERCOM CALLS A callback will be canceled if not answered within 30 seconds. If you have set a callback, your CBK key will light. CALLING OTHER STATIONS Your phone may have a maximum of five callbacks to lines and/or stations set at •...

  • Page 176

    DCS Keyset Home Page Table of Contents AUTO ANSWER MODE 2. If the Hot Keypad feature has been turned off, you must first lift the handset or press SPK before you begin dialing. When another station calls you, your keyset will sound a brief attention tone and AUTO CAMP-ON then automatically answer the call.

  • Page 177

    DCS Keyset Home Page Table of Contents HOLD RECALL CALL PROCESSING If you leave a call on hold longer than the hold timer, it will recall your station. The button that the call appears on will have a slow flashing amber light. SYSTEM HOLD •...

  • Page 178

    DCS Keyset Home Page Table of Contents TRANSFERRING CALLS TRANSFER TO VOICE MAIL Transfer is used to send any call to another extension in one of two ways. You can This feature is used to send a call directly to a voice mailbox.Your keyset must have do a screened transfer by informing the other extension who is calling or you can a correctly programmed VT key to accomplish this.

  • Page 179

    DCS Keyset Home Page Table of Contents NOTE: To leave the conference, hang up. Control is passed to the next internal sta- 3. When a station user places his/her keyset in Forward All mode and he/she does tion. If there are no internal stations and you wish to leave outside lines connect- not have a FORWARD ALL key, the TRSF key will light to indicate Forward All ed together in a trunk to trunk conference, press the CONF key plus the CALL but- has been set and calls to this station have been transferred elsewhere.

  • Page 180

    CALL FORWARD OPTIONS 01-99 iDCS 500 R2 L 01-99 OfficeServ 7200 A display keyset may review or change call forward options and destinations. Call forward access can be done via the keypad or by accessing the keyset display fea- NOTES: tures.

  • Page 181

    DCS Keyset Home Page Table of Contents After the other party (or parties) has joined the conversation and you wish to DIALING FEATURES return privacy to the line so that no one else can join the conversation, press the PRB key a second time, the PRB key LED will be off. SPEED DIALING To Join a Non-Private Conversation: When someone has informed you that you can join a conversation:...

  • Page 182: Manual Retry With Lnr

    DCS Keyset Home Page Table of Contents LAST NUMBER REDIAL 24 BUTTON KEYSET PROGRAMMABLE KEYS LAYOUT 12 BUTTON KEYSET To redial the last telephone number you dialed, press the LNR key or dial 19. PROGRAMMABLE KEYS LAYOUT NOTES: 1. If the Hot Keypad feature has been turned off, you must first lift the handset or press SPK or MONITOR before you begin dialing.

  • Page 183

    DCS Keyset Home Page Table of Contents AUTOMATIC REDIAL/RETRY PAGING AND MESSAGING When you are making an outside call and you receive a busy signal, the system can automatically redial the number for you. It will automatically redial at a pre-pro- MAKING AN INTERNAL PAGE grammed interval for up to 15 attempts.

  • Page 184

    The iDCS 100 Release 2, the iDCS 500 Release 2, and SETTING A MESSAGE INDICATION OfficeServ 7200 systems offer two different methods: When you are calling another station and no one answers or you receive a busy...

  • Page 185

    DCS Keyset Home Page Table of Contents RETURNING MESSAGES CONVENIENCE FEATURES • Press the MSG key or dial 43. The first station that left a message will be called automatically. If that station does not answer, your MSG light will stay on. DO NOT DISTURB •...

  • Page 186

    DCS Keyset Home Page Table of Contents You can set the level of background music by using the VOL keys while listening NOTE: Display keysets can show a reminder message. See Alarm Reminder to the music. This does not affect the speakerphone level. Messages under Display Features.

  • Page 187

    DCS Keyset Home Page Table of Contents GROUP LISTENING • While on-hook, press TRSF and then dial 100. • Dial your four digit station passcode. • Dial 1 for locking outgoing, 2 for locked all calls or 0 to unlock. When you are engaged on a call and you are using the handset, you may want •...

  • Page 188

    DCS Keyset Home Page Table of Contents When you receive an off-hook voice announcement, if you are using the handset, IN GROUP/OUT OF GROUP you will hear the announcement over the handset receiver. If you are using the speakerphone, you will hear the announcement over the keyset speaker. In both If your keyset is assigned to a station ring group, you can remove your keyset from cases, you can continue to speak to the original party.

  • Page 189

    DCS Keyset Home Page Table of Contents SET ANSWER MODE (INTERCOM) CUSTOMIZING YOUR KEYSET You can receive internal calls in one of three modes (see Answering Intercom Calls under Intercom Calls for descriptions): AME PASSWORD • While on-hook, press TRSF and then dial 103. This feature allows people using the AME feature to enable password protection.

  • Page 190

    DCS Keyset Home Page Table of Contents Your keyset may be equipped with a Headset mode key. If it is so equipped press- • Dial 061 to turn ring preference on or 060 to turn it off. ing this key while the light is out will cause the keyset to enter headset mode and •...

  • Page 191

    DCS Keyset Home Page Table of Contents CALL LOG DISPLAY FEATURES The system can log both incoming and ooutgoing calls placed from or to your telephone.You must have a LOG button programmed on your keyset and assigned INTERACTIVE DISPLAY KEYS a review list.

  • Page 192

    DCS Keyset Home Page Table of Contents formed of what is happening and where you are. In some conditions you are VIEWING MESSAGE INDICATIONS prompted to take an action and in other cases you receive directory information. You can view all of your message indications before you return them: DISPLAY NUMBER DIALED •...

  • Page 193

    DCS Keyset Home Page Table of Contents DIAL 9 • When you reach a key listed below, dial the corresponding extender. • Press TRSF to store and exit programming. DIAL DESCRIPTION EXTENDER NOTE: When the character you want appears on the same dial pad key as the BOSS ......Boss and Secretary ....1–4 previous character, press UP to move the cursor one space to the right.

  • Page 194

    DCS Keyset Home Page Table of Contents TEXT MESSAGING At all times after step 1 you can talk and listen to your caller while repeating steps This feature allows two digital keyset users to respond to each other with prepro- grammed text messages.

  • Page 195: Selecting Your Caller Id Display

    WHAT IS ANI? The iDCS 100 Releae 2, iDCS 500 Release 2, and OfficeServ 7200 systems can han- ANI (Automatic Number Identification) is a feature offered by some telephone dle both types of Caller ID; in fact, in the case of number only delivery, the system service providers that provides the calling party’s telephone number.

  • Page 196: Viewing The Next Caller Id Call

    DCS Keyset Home Page Table of Contents VIEWING THE NEXT CALLER ID CALL NOTE: Your telephone system must have LCR correctly programmed to redial the saved number. If LCR is not being used on your system, you will not be allowed to STORE CID numbers.

  • Page 197: Add-on Module

    DCS Keyset Home Page Table of Contents • Press the REVIEW key, OR ADD-ON MODULE Press the CID key and then press the REVIEW soft key. • If you have entries in your review list, the most recent call will be shown first. •...

  • Page 198: Message

    DCS Keyset Home Page Table of Contents ACCESSING YOUR MAILBOX SVMi E-Series [Also known as Subscriber Services Menu] This section describes how to setup and use the various features available to a Inside Callers [Subscriber logging in from their Desk] Subscriber.

  • Page 199: Volume

    DCS Keyset Home Page Table of Contents SVMi E-Series Subscriber Services Menu SVMi-8 Subscriber Services Menu Calais Executary Services Menu Group New Group Saved Listen to New Review Saved Record & Send Access Personal Mailbox Private Access Personal Pause, Resume Play Menu Exit Messages...

  • Page 200

    DCS Keyset Home Page Table of Contents GETTING STARTED PLAY MENU OPTIONS EXIT TO AUTO ATTENDANT Using your new SVMi E-Series Subscriber Services is as simple as following a few PERSONAL SERVICES simple spoken instructions. First time users should read this section as a tutorial. You should start with the following steps: •...

  • Page 201

    DCS Keyset Home Page Table of Contents Change playback speed of the recording. b) Record your message at the tone. After recording the message, you will hear the Send Menu with the following functions: There are two levels of speed during playback. Dialing this code will toggle Review between the two speeds.

  • Page 202: Call Forward

    DCS Keyset Home Page Table of Contents Note: ALL Access Manager options MUST be individually allowed by the System play your primary, No Answer greeting during the day (when you are avail- Administrator for each Subscriber. They are: able) and will NOT ring your extension but simply play your Night greeting during the night (when you are not available).

  • Page 203

    DCS Keyset Home Page Table of Contents Example:“Hi this is John Smith. I'm sorry I am not available to answer your call. Edit Personal Greetings If someone else can help you, please enter the extension number now. Or, to You may also edit/record each one of the greetings (1-9) at any time. leave me a message, press 1.”...

  • Page 204: Subscriber Services Menu

    DCS Keyset Home Page Table of Contents Setting Up Message Alert: This useful feature will allow you to cancel any messages that have NOT yet been picked up by the recipient. From the Subscriber Services Menu press [6] for Mailbox Administration. Press [1] for Message Alert.

  • Page 205: Personal Services

    DCS Keyset Home Page Table of Contents PERSONAL ADMINISTRATION SETTINGS This menu allows you to make changes to basic setup settings, that are rarely changed. Use these when you initially set up your personal Subscriber settings. PERSONAL SERVICES You probably will not need to change them after that. The Personal Administration Menu is used to set your password and record your Setting your Password name.

  • Page 206: Keyset User Features

    DCS Keyset Home Page Table of Contents Note: Remember if you know what digits to press, you can enter them at any AME Password time you do not have to wait to be prompted. This feature can be toggled on/off at anytime. Also if it is off you will be prompted within each subscriber If your keyset has AME PASSWORD (MMC 110) set to YES, you must enter your menu to press zero for more options.

  • Page 207: Shortcuts

    DCS Keyset Home Page Table of Contents PERSONAL SPEED DIAL NUMBERS SHORTCUTS Calling CODE NAME TELEPHONE NUMBER Calling a station that is busy or does not answer you can press [#] to immediately _________________________ _________________________ send the call to the called parties mailbox. _________________________ _________________________ Call Divert to Voicemail...

  • Page 208

    DCS Keyset Home Page Table of Contents PERSONAL SPEED DIAL NUMBERS CODE NAME TELEPHONE NUMBER _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________...

  • Page 209

    Samsung Telecommunications America reserves the right without prior notice to revise information in Call Pickup ......................12 this guide for any reason. Samsung Telecommunications America also reserves the right without prior notice to make changes in design or components of equipment as engineering and manufacturing may warrant.

  • Page 210

    Returning Messages ..................16 able. Check with your service and installation company to ensure proper operation Canceling a Message..................17 with the iDCS 100 Release 2, the iDCS 500 Release 2 and the OfficeServ 7200 sys- Programmed Messages ..................17 tems. Please take the time to study this guide and to become familiar with the operation CONVENIENCE FEATURES of your standard telephone.

  • Page 211: Seconds

    Intercom Dial Tone—A steady tone that indicates you can begin dialing. Lifting the handset on your telephone will provide the iDCS 100 Release 2, the iDCS 500 Release 2, and the OfficeServ 7200 systems with dial tone. This is also DIAL TONE CONTINUOUS referred to as internal or intercom dial tone.

  • Page 212

    STD Telephone Home Page Table of Contents RECALL DIAL TONE OUTSIDE CALLS Hookflash and then dial 18 to disconnect your outside call and receive telephone company dial tone for a new call. MAKING AN OUTSIDE CALL BUSY LINE QUEUING WITH •...

  • Page 213

    STD Telephone Home Page Table of Contents CALLING YOUR SYSTEM OPERATOR INTERCOM CALLS • Lift the handset and dial 0 to call your system operator or group of opera- tors. CALLING OTHER STATIONS • If you want to call a specific operator, dial that person’s extension number. •...

  • Page 214: Holding Calls

    STD Telephone Home Page Table of Contents TRANSFERRING CALLS CALL PROCESSING Transfer is used to send any call to another extension in one of two ways. You can perform a screened transfer by informing the other extension who is calling or you HOLDING CALLS can perform a blind transfer without notification.

  • Page 215: Setting Up A Conference

    STD Telephone Home Page Table of Contents CALL WAITING FORWARD ALL CALLS If an outside call has been camped-on to your phone or another station is To forward all of your calls to another station: camped-on to you: • Lift the handset and dial 601 followed by the destination you want your •...

  • Page 216: Speed Dial Numbers

    • Lift the handset and dial 17. This step will select the same line and dial the 01-99 OfficeServ 7200 number for you. This telephone number is stored in memory until you save another. When you do, NOTE: Station and group pickup features cannot be used to answer recalls to a sta- the new number will be saved and the old number will be erased.

  • Page 217: Meet Me Page/answer

    STD Telephone Home Page Table of Contents PULSE TO TONE CHANGEOVER PAGING AND MESSAGING When making an outside call on a dial pulse line, press #. All digits dialed after the # will be sent as tones. MAKING AN INTERNAL PAGE To make an announcement through the keyset speakers in the idle condition: •...

  • Page 218: Retrieving A Parked Call

    STD Telephone Home Page Table of Contents RETRIEVING A PARKED CALL CANCELING A MESSAGE To retrieve a call that has been parked for you: You can cancel a message indication that you have left at another station. • Lift the handset. •...

  • Page 219: Room Monitoring

    STD Telephone Home Page Table of Contents To enter an account code after the outside party hangs up. CONVENIENCE FEATURES • After the outside party hangs up, hookflash, receive confirmation tone and then dial 47. • Dial the account code (it may be a maximum of 12 characters including Q DO NOT DISTURB and #).

  • Page 220

    STD Telephone Home Page Table of Contents PERSONAL SPEED DIAL NUMBERS To lock your station from making both internal and outgoing calls: • Lift handset to go offhook and dial 15100 plus your station passcode (default 1234) then dial 2. CODE NAME TELEPHONE NUMBER...

  • Page 221

    STD Telephone Home Page Table of Contents PERSONAL SPEED DIAL NUMBERS N O T E S CODE NAME TELEPHONE NUMBER _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________...

  • Page 222

    Samsung Telecommunications America reserves the right without prior notice to revise information in this guide for any reason. Samsung Telecommunications America also reserves the right without prior notice to make changes in design or components of equipment as engineering and manufacturing may warrant.

  • Page 223

    System Admin Home Page Table of Contents TABLE OF CONTENTS SYSTEM ADMINISTRATOR PROGRAMMING Customer Level Access ....................10 Customer Level Access Using the PROG Key ............10 ABOUT THIS BOOK ..................1 Change Feature Passcode ..................11 Set Date and Time Display ................11–12 Reset Station Passcodes to Default ..............

  • Page 224

    The designated system administrator can access specific programs and modify some functions to better manage the iDCS 100 Release 2, iDCS 500 Release 2, and OfficeServ 7200 office telephone systems. Instructions are detailed and easy to fol- low. When assistance is needed, contact your installation and service company.

  • Page 225: Calling The System Operator

    System Admin Home Page Table of Contents CALLING THE SYSTEM OPERATOR SPECIAL FEATURES Any station that dials 0 will ring its assigned operator. (If tenant service is used, each tenant may have a different operator or operator group.) Calls to the system SYSTEM RING PLANS or tenant operator are easily identified because the CALL key will have a fast flash- ing red light.

  • Page 226: Walking Class Of Service

    The number of groups available to choose from may vary depending on your iDCS • You will hear a dial tone. Dial your security code (your extension number 100 Release 2 or iDCS 500 Release 2 or OfficeServ 7200 system type: plus your station passcode). •...

  • Page 227: Review

    In addition, the iDCS 100 Release 2, iDCS 500 Release 2, and OfficeServ 7200 systems will print an SMDR record (a customer- This code will always print on SMDR reports. For information on entering and provided printer is required) each time an incorrect passcode is entered.

  • Page 228: Abandon Call List

    Station users in the other system can access the tie line and make intercom calls the last 100 calls on the OfficeServ 7200, iDCS 500 Release 2 M and L version to stations in your system. Answer tie line calls ringing at your station as you would and 50 calls on the iDCS 100 Release 2 that rang but were not answered and any other outside call.They can be put on hold, transferred and conferenced in the...

  • Page 229: System Administrator

    WARNING This feature may violate state or federal laws concerning the right to privacy. Samsung Telecommunications America is in no way re- sponsible for the possible misuse of this feature. NOTE: This information is NOT repeated in this user guide.

  • Page 230: Prog Key

    System Admin Home Page Table of Contents SYSTEM ADMINISTRATOR PROGRAMMING CUSTOMER LEVEL ACCESS Before any customer programs can be accessed, you must first open system pro- gramming using the passcode you have been assigned. You must use a display keyset. Should it become necessary to change this passcode, see your service com- pany.

  • Page 231: Set Date And Time Display

    System Admin Home Page Table of Contents CHANGING FEATURE PASSCODE Failure to enter the time using the 24 hour clock will cause the date to change at 12:00 P.M. Open customer programming and follow the instructions below. You can change individual feature passcodes. This program is used to change the ACTION DISPLAY passcodes for several features.

  • Page 232: Program Station Names

    System Admin Home Page Table of Contents 4. Press TRSF to store and exit 2. Dial the station number OR use the [205] PASSCODE programming OR press SPK to store UP and DOWN keys to scroll through PASSCODE: and advance to the next program the keyset numbers and press the right soft key to move the cursor right NOTE: Directory information is always 11 characters.

  • Page 233

    3. Enter the trunk name using the procedure [704] TRUNK NAME Program Station Names and press the SAMSUNG right soft key to return to step 2 4. Press TRSF to store and exit programming OR press SPK to store and advance to...

  • Page 234: Program Station Group Names

    3. Enter the name using the method [505] SGR NAME SPK/RLS - Save data and advance to next program. Program Station Names SAMSUNG A - Does not have a function. B - Inserts a FLASH. 4. Press the left or right soft key to return to C - Inserts a PAUSE.

  • Page 235: Program System Speed Dial Names

    505:9–121223456789 Station Names and press the right soft 505:SAMSUNG the phone number (up to 24 digits long) key to return to step 2 OR press the and press the right soft key to return to...

  • Page 236

    System Admin Home Page Table of Contents PROGRAM PERSONAL SPEED DIAL iDCS KEYSETS 8D KEYSET PROGRAMMABLE 28D KEYSET, 18D KEYSET NUMBERS FOR OTHER STATIONS KEYS LAYOUT PROGRAMMABLE KEYS LAYOUT Individual station users can program their own numbers, but in cases where this is VOLUME not practical, or for single line telephone users, this program allows a system administrator to view or change any station’s speed dial numbers.

  • Page 237: Create Programmed Station Messages

    ACTION DISPLAY The iDCS 100 Release 2, iDCS 500 Release 2, and OfficeServ 7200 systems allow 15 messages to be programmed in the system list in MMC 715 and each station can 1. Press TRSF and then dial 106 [201] SPEED NAME program 5 messages individually.

  • Page 238

    System Admin Home Page Table of Contents – 2. Dial in the message number (e.g., 11) PGM.MESSAGE (16) 3. Dial 1 3 to select the alarm (e.g., 2) OR [201]ALM REM(1) OR press UP or DOWN to scroll through EMPTY MESSAGE press UP or DOWN to select the alarm HHMM: NOTSET...

  • Page 239: Call Forwarding

    501–529 for the iDCS 500 R2 M next program 501–549 for the iDCS 500 R2 L 501–529 for the OfficeServ 7200 SG....Station Group ........501–519 for the iDCS 100 R2 501–539 for the iDCS 500 R2 M 501–579 for the iDCS 500 R2 L...

  • Page 240: Programming Account Codes

    System Admin Home Page Table of Contents PROGRAMMING ACCOUNT CODES STATION TIMERS This program is used to add or change account code entries. Each station can have five timers customized for them to accommodate station users with individual work habits. These timers are as follows: PROGRAM KEYS NO ANS FWD No Answer Forward...

  • Page 241

    The translation table consists of 1000 entries in the iDCS 500 Release 2 M, and OfficeServ 7200 system or 2000 entries in the iDCS 500 Release 2 L system or 500 entries in the iDCS 100 Release 2 system with each entry comprised of a ten digit telephone number and a 16 digit name.

  • Page 242: Customer Set Relocation

    System Admin Home Page Table of Contents CUSTOMER SET RELOCATION HOLIDAY This program is used to swap information associated with two stations. All assign- This program provides the ability to set as many as 20 different holidays. Each hol- ments such as trunk ring, station group, station COS, station speed dial etc. will fol- iday will override the System Operating Mode for that particular date with a pro- low this program.

  • Page 243

    SYSTEM MAINTENANCE ALARMS The iDCS 100 Release 2, iDCS 500 Release 2, and OfficeServ 7200 systems provide a feature that self-checks for any failures. If a failure does occur in the software or hardware, a fault error will be generated and buffered to an alarm report. During an alarm state every phone with an assigned SYSTEM ALARM button will ring and cause the SYSTEM ALARM button to flash amber.

  • Page 244

    Samsung Telecommunications America, Inc. reserves the right without prior notice to revise information in this guide for any reason. Samsung Telecommunications America, Inc. also reserves the right without prior notice to make changes in design or components of equipment as engineering and manufacturing may warrant. Samsung Telecommunications America, Inc.

  • Page 245

    Canceling DND from a Guest Room .............. 15 Copyright 2005 GUEST SERVICES BILLING Samsung Telecommunications America .............. 16 Billing an item to a room from an administrator keyset ......17 All rights reserved. No part of this manual may be reproduced in any form or by any means—graphic, electronic or mechanical, including...

  • Page 246: About This Book

    Table of Contents Home Page iDHS Sys Admin NIGHT SERVICE OPERATION ............22 Automatic Night Service ..................22 Manual Night Service ....................23 When using a single ring plan key ..............23 When using multiple ring plan keys ............. 24 When using a single line telephone .............

  • Page 247: Check In / Check Out

    Table of Contents Home Page iDHS Sys Admin CHECKING IN A GUEST WHEN YOU KNOW CHECK IN / CHECK OUT AN AVAILABLE ROOM NUMBER CHECK IN / EXPRESS CHECK IN ACTION DISPLAY There are three methods that can be used, by an administrator display keyset, when 1.

  • Page 248: Express Check In

    Table of Contents Home Page iDHS Sys Admin CHECKING IN A GUEST WHEN YOU DON’T 12. Select if the cash deposit is to be applied Cash Deposit to the cost of the room or to phone calls. ROOM PHONE KNOW AN AVAILABLE ROOM NUMBER The deposit type not selected may be accessed by using the CREDIT key after the check in procedure is completed.

  • Page 249

    Table of Contents Home Page iDHS Sys Admin ENTERING NAMES FROM YOUR KEYSET 12. Pressing EXIT will complete the check in Name:John Smith procedure and return your telephone to EXIT PRINT (Digital Keysets Only) idle. You can assign an 11 character name to your digital phone. This allows you to call the 13.

  • Page 250: Checking A Guest Out Of A Room Using The Check Out Key

    Table of Contents Home Page iDHS Sys Admin iDCS KEYSETS CHECKING A GUEST OUT OF A ROOM USING THE CHECK OUT KEY COUNT DIAL 0 ACTION DISPLAY DIAL 1 space 1. Press the CHECK OUT key and Enter Room DIAL 2 enter the room number (either manually NUMBER:XXXX DIAL 3...

  • Page 251: Checking A Guest Out Of A Room Using The Hotel Key

    Table of Contents Home Page iDHS Sys Admin CHECKING A GUEST OUT DEPOSIT POSTING OF A ROOM USING THE HOTEL KEY ACTION DISPLAY The CREDIT feature allows an administrator display keyset to apply a deposit to a room bill. This deposit can be used to offset charges already incurred or to prepay for 1.

  • Page 252: Adding Credit To A Room

    Table of Contents Home Page iDHS Sys Admin ADDING CREDIT TO A ROOM ADDING TELEPHONE CREDIT TO A ROOM ACTION DISPLAY ACTION DISPLAY 1. Press the CREDIT key and enter 1. Press the CREDIT key and enter Enter Room Enter Room the room number (either manually on the room number (either manually on NUMBER:XXXX...

  • Page 253: Executive Do Not Disturb

    Table of Contents Home Page iDHS Sys Admin Canceling Executive DND EXECUTIVE DO NOT DISTURB ACTION DISPLAY Setting an Executive DND 1. Press SET DND key. Enter Extension Number: ACTION DISPLAY 2. Enter the Room Number (either Set DND: 244 1.

  • Page 254: Guest Services Billing

    Table of Contents Home Page iDHS Sys Admin BILLING AN ITEM TO A ROOM GUEST SERVICES BILLING FROM AN ADMINISTRATOR KEYSET ACTION DISPLAY A billable item or service may be added to a guest’s room bill by either a display keyset or a single line telephone.

  • Page 255

    Table of Contents Home Page iDHS Sys Admin SINGLE LINE TELEPHONE BILLING DELETING OR REDUCING A CHARGE INSTRUCTIONS ON A ROOM BILL To bill an item to a room from a Single Line Telephone: ACTION DISPLAY 1. Press the BILL key and select Service Charge •...

  • Page 256: Lobby Phone Service

    Table of Contents Home Page iDHS Sys Admin BILLING A TELEPHONE CALL TO A GUEST LOBBY PHONE SERVICE ROOM FROM ANOTHER TELEPHONE (LOBBY PHONE SERVICE) This feature allows an administrator display keyset to bill a call from a remote location, such as a lobby phone, to a guest’s room bill.

  • Page 257: Night Service Operation

    Table of Contents Home Page iDHS Sys Admin MANUAL NIGHT SERVICE NIGHT SERVICE OPERATION There are several methods that can be used to manually set Night Service. Two of these methods require administrator or business keysets with programmed NIGHT keys. The third is the single line telephone operation. Your system is designed to have alternate modes of operation generally designated as NIGHT service.

  • Page 258: When Using A Single Line Telephone

    Table of Contents Home Page iDHS Sys Admin NON DISPLAY KEYSETS WHEN USING A DISPLAY KEYSET WITH MULTIPLE RING PLAN KEYS Non-display keysets can also manually change night service. ACTION DISPLAY With a single RING PLAN (RP) key: 1. Press the RING PLAN (RP) key desired. Enter Passcode •...

  • Page 259: Enhanced User Program Key

    The enhanced user program feature will allow the Hotel Manager or Administrator to access certain areas of the iDCS 500 and OfficeServ 7200 programming to administer The Phone Bill option allows an administrator display keyset to print out the phone bill some common changes to the system without the assistance of the service techni- for a specific room.

  • Page 260: Printing A Phone Bill For A Room

    Table of Contents Home Page iDHS Sys Admin PRINTING A PHONE BILL FOR A ROOM PRINTING A GUEST OR MEETING ROOM BILL ACTION DISPLAY 1. Press the HOTEL key. Room Check Phone ACTION DISPLAY 2. Press PHONE BILL. Stat Bill 1.

  • Page 261: Room Status Review

    Table of Contents Home Page iDHS Sys Admin PRINTING A ROOM STATUS REPORT ROOM STATUS REVIEW An administrator display keyset can request a printout to view the status of guest and meeting rooms. There are five different room status conditions that a room may be in. A printout of stations, in each of the five room status conditions, may be requested.

  • Page 262: Using The Console To View Room Status

    Table of Contents Home Page iDHS Sys Admin 10. Pressing the HOLD key will print a • NEEDS CLEANING: This indicates that the room needs to be cleaned. report of all the rooms that are • NEEDS MAINTENANCE: This indicates that the room needs to have maintenance being held for later check out.

  • Page 263: Information

    Table of Contents Home Page iDHS Sys Admin MAID SERVICE WAKE UP CALLS Housekeeping and maintenance personnel can also update the status of a room. Wake up calls can be set by either an administrator display keyset or the guest room When a room is checked out or reaches the automatic daily update timer, the phone.

  • Page 264: Exit

    Table of Contents Home Page iDHS Sys Admin SETTING A WAKE UP CALL CANCELING A WAKE UP CALL If your keyset is programmed with a WAKEUP key you can use this key to enter a ACTION DISPLAY WAKE UP time for a guest room, clear a previously set wake up time or print out a list 1.

  • Page 265: Printing A Wake Up Report For A Guest Room

    Table of Contents Home Page iDHS Sys Admin PRINTING A WAKE UP REPORT N O T E S FOR A GUEST ROOM ACTION DISPLAY 1. Press the WAKEUP key and Wake Up Call select PRINT. PRINT SET CANCEL 2. Enter the guest room number, either Enter Room manually on the keypad or by pressing NUMBER:XXXX...

This manual also for:

Idcs 28, Idcs 18, Idcs 8, Itp-5021d, Itp-5012l

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