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OfficeServ 7200
TECHNICAL MANUAL
T A B L E
U S E R I N S T R U C T I O N S S E C T I O N
PART
DESCRIPTION
1
ENHANCED DISPLAY PROGRAMMING
1.1
1.2
1.3
1.4
1.5
1.6
1.7
1.8
1.9
1.10
1.11
1.12
1.13
1.14
1.15
1.16
1.17
1.18
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ITP-5112L USER GUIDE
3
ITP-5121D USER GUIDE
4
ITP-5107S USER GUIDE
5
DS 5000 SERIES USER GUIDE
6
iDCS KEYSET USER GUIDE
7
STANDARD TELEPHONE USER GUIDE
8
SYSTEM ADMINISTRATION AND SPECIAL FEATURES GUIDE
9
OFFICESERV HOSPITALITY SYSTEM ADMINISTRATOR GUIDE
10
DCS KEYSET USER GUIDE
O F
OVERVIEW ........................................................................................... 1.1
LOCKING YOUR KEYSET ................................................................... 1.4
CHANGING YOUR PASSCODE ......................................................... 1.5
CALL FORWARDING .......................................................................... 1.6
SETTING YOUR ANSWER MODE ..................................................... 1.8
PROGRAMMING YOUR STATION'S NAME ....................................... 1.9
PROGRAMMING PERSONAL SPEED DIAL LOCATIONS .............. 1.11
NAMING YOUR PERSONAL SPEED DIAL LOCATIONS ................ 1.12
ADDING EXTENDERS TO KEYS ..................................................... 1.13
CHECKING STATION STATUS ........................................................ 1.14
CHANGING YOUR TIME AND DATE DISPLAY ............................... 1.15
SETTING STATION ON/OFF OPTIONS .......................................... 1.16
SELECTING A RING TONE .............................................................. 1.19
ALARM REMINDER ........................................................................... 1.20
STATION VOLUME ............................................................................ 1.21
SETTING A PROGRAMMED MESSAGE .......................................... 1.23
ALARM REMINDER WITH MESSAGE ............................................. 1.24
CALLER ID DISPLAY ......................................................................... 1.25
Home Page
TABLE OF CONTENTS JANUARY 2009
C O N T E N T S
Table of Contents
USER INSTRUCTIONS
PAGE

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   Summary of Contents for Samsung OfficeServ 7200

  • Page 1

    Table of Contents Home Page OfficeServ 7200 USER INSTRUCTIONS TECHNICAL MANUAL TABLE OF CONTENTS JANUARY 2009 T A B L E C O N T E N T S U S E R I N S T R U C T I O N S S E C T I O N...

  • Page 2

    Table of Contents Home Page OfficeServ 7200 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 MAY 2009 PART 1. ENHANCED DISPLAY PROGRAMMING 1.1 OVERVIEW iDCS KEYSETS • This diagram illustrates the keys on a iDCS 28 BUTTON and a iDCS 18 BUTTON keyset that have special functions during programming.

  • Page 3

    Table of Contents Home Page OfficeServ 7200 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 MAY 2009 This diagram illustrates the keys on a iDCS 8 BUTTON keyset that have special functions during programming. When required, these keys will be referred to by the names described in the diagram.

  • Page 4

    Table of Contents Home Page OfficeServ 7200 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 MAY 2009 ITP and DS 5000 Series KEYSETS • This diagram illustrates the keys on an ITP 5121-D keyset. The ITP and DS 5000 keysets have keys that have special functions during programming. When required, these keys will be referred to by the names described in the diagram.

  • Page 5: Locking Your Keyset

    Table of Contents Home Page OfficeServ 7200 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 MAY 2009 1.2 LOCKING YOUR KEYSET You can lock your keyset to prevent other people from making or receiving calls while you are away. You can unlock it when you return.

  • Page 6: Changing Your Passcode

    Table of Contents Home Page OfficeServ 7200 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 MAY 2009 1.3 CHANGING YOUR PASSCODE Each keyset user can set or change his/her individual passcode. This passcode is used to lock or unlock keysets, for toll restriction override and to access the DISA feature.

  • Page 7: Call Forwarding

    TECHNICAL MANUAL PART 1 MAY 2009 1.4 CALL FORWARDING The OfficeServ 7200 allows the system administrator to program the call forward destinations for other station users. This MMC also allows call forward to be set after the destination has been entered.

  • Page 8

    Table of Contents Home Page OfficeServ 7200 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 MAY 2009 ACTION DISPLAY Press the transfer key followed by 102 [201] FORWARD Display shows 0:FORWARD CANCEL Dial 0 – to select forward type [201] FORWARD 1:ALL CALL:NONE...

  • Page 9: Setting Your Answer Mode

    Table of Contents Home Page OfficeServ 7200 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 MAY 2009 1.5 SETTING YOUR ANSWER MODE Each keyset can have its answer mode for intercom calls set to one of the following options: RING MODE—The station will ring in one of eight custom ring patterns. Calls are answered by pressing the ANS/RLS key or lifting the handset.

  • Page 10: Programming Your Station's Name

    VOLUME UP or DOWN keys to move the cursor to the right or to the left. 2. When the system is equipped with a Samsung Voicemail System, and your System Administrator has enabled it, changing the station name here will also update the name in your voicemail box.

  • Page 11

    Table of Contents Home Page OfficeServ 7200 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 MAY 2009 iDCS, DS 5000 and ITP KEYSETS • COUNT DIAL 0 < > DIAL 1 space DIAL 2 DIAL 3 DIAL 4 DIAL 5 DIAL 6...

  • Page 12

    Table of Contents Home Page OfficeServ 7200 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 MAY 2009 1.7 PROGRAMMING PERSONAL SPEED DIAL LOCATIONS You can program frequently dialed telephone numbers in a personal speed dial list. Each station user begins with ten numbers 00–09 and may be assigned up to fifty numbers.

  • Page 13

    Table of Contents Home Page OfficeServ 7200 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 MAY 2009 1.8 NAMING YOUR PERSONAL SPEED DIAL LOCATIONS This program allows a character name to be entered for each personal speed dial location. This name enables the speed dial number to be located when using the directory dial feature.

  • Page 14: Adding Extenders To Keys

    Table of Contents Home Page OfficeServ 7200 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 MAY 2009 1.9 ADDING EXTENDERS TO KEYS This program allows you to assign key extenders to make a general access feature key more specific. Some common feature keys that can have extenders are listed below:...

  • Page 15: Checking Station Status

    Table of Contents Home Page OfficeServ 7200 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 MAY 2009 1.10 CHECKING STATION STATUS This program displays the following attributes of a station port. This is a read only feature. PORT # Cabinet (1–2)/Slot (1–15)/(1–48)

  • Page 16: Changing Your Time And Date Display

    Table of Contents Home Page OfficeServ 7200 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 MAY 2009 1.11 CHANGING YOUR TIME AND DATE DISPLAY Display keysets will always have the date and time displayed when not in use. You can select from the following display options:...

  • Page 17: Setting Station On/off Options

    OfficeServ 7200 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 MAY 2009 1.12 SETTING STATION ON/OFF OPTIONS The OfficeServ 7200 allows the system administrator to set any of the keyset features listed below. FEATURES DESCRIPTION Automatically places an existing C.O. call on...

  • Page 18

    Table of Contents Home Page OfficeServ 7200 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 MAY 2009 FEATURES DESCRIPTION If this setting is set to OFF the CID review list will only store CID information for calls that were not answered at the station and reject CID REVIEW ALL the information for calls that were answered.

  • Page 19

    Table of Contents Home Page OfficeServ 7200 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 MAY 2009 Press UP or DOWN to select the option and Press the RIGHT soft key to move the cursor. 3. Press UP or DOWN to select ON or OFF...

  • Page 20: Selecting A Ring Tone

    Table of Contents Home Page OfficeServ 7200 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 MAY 2009 1.13 SELECTING A RING TONE Each keyset user can select one of eight ring frequencies. ACTION DISPLAY 1. Press the transfer key followed by 111...

  • Page 21: Alarm Reminder

    Table of Contents Home Page OfficeServ 7200 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 MAY 2009 1.14 ALARM REMINDER Station users can have three alarms programmed at their phones. Each alarm may be one of the following three types: 0. NOTSET The alarm is not set.

  • Page 22: Station Volume

    Table of Contents Home Page OfficeServ 7200 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 MAY 2009 1.15 STATION VOLUME This procedure allows users to view and set the level of the volume for your keyset. 0. RING VOLUME Set a level for your keyset ring volume. There are eight levels of volume;...

  • Page 23

    Table of Contents Home Page OfficeServ 7200 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 MAY 2009 If option 1 from above list is dialed at step 2 [201] STN VOLUME OFF-RING VOL:4 If option 2 from above list is dialed at step 2...

  • Page 24: Setting A Programmed Message

    Table of Contents Home Page OfficeServ 7200 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 MAY 2009 1.16 SETTING A PROGRAMMED MESSAGE When you will be away from your phone for any length of time, you can leave a programmed message. Display stations calling you will see this message and be informed of your status or follow your instructions.

  • Page 25: Alarm Reminder With Message

    Table of Contents Home Page OfficeServ 7200 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 MAY 2009 1.17 ALARM REMINDER WITH MESSAGE Station users can have three alarms programmed at their phones. Each alarm may be one of the following three types: 0.

  • Page 26: Caller Id Display

    Table of Contents Home Page OfficeServ 7200 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 MAY 2009 1.18 CALLER ID DISPLAY The station user can change the order in which the CLI, Caller ID and/or ANI information is displayed on an LCD set.

  • Page 27

    Table of Contents Home Page OfficeServ 7200 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 MAY 2009 2. Dial 0 or 1 to select CID or ANI [201] ANI DISP NUMBER FIRST Press UP or DOWN to select CID or ANI and press the right soft key 3.

  • Page 28

    Home Page Table of Contents ITP-5112L Guide ITP-5112L User Guide For OfficeServ 100, OfficeServ 500, ™ ™ OfficeServ 7000 Series ™ 05/2009...

  • Page 29: Table Of Contents

    Samsung Telecommunications America reserves the right without prior notice to revise information in CALL PROCESSING this guide for any reason. Samsung Telecommunications America also reserves the right without prior notice to make changes in design or components of equipment as engineering and manufacturing System Hold ............................23...

  • Page 30: Table Of Contents

    Home Page Table of Contents ITP-5112L Remote Hold ..........................23 Mute ..............................41 Hold Recall ............................24 Background Music ........................41 Consultation Hold ........................24 Established Call Pick-Up ......................41 Retrieving Calls Held at Another Station................24 Appointment Reminder/Alarm Clock ................41–44 Transferring Calls ..........................25 Door Phone Calls ..........................44 Transfer with Camp-On ......................25 Executive/Secretary Hotline ....................44–45 Transfer to Voice Mail ........................26...

  • Page 31: Table Of Contents

    Inquire Caller ID Park/Hold Info ....................65 Reviewing Past Caller ID Calls ....................66 APPLICATION PROGRAM MENUS ........67 Samsung’s new OfficeServ technology keyset model ITP-5112L is part of the PhoneBook ............................67 OfficeServ 100, OfficeServ 500, and OfficeServ 7000 Series. E-Diary ..............................67 The ITP-5112L IP keyset represents a new concept of Internet phone, in that it uses Message............................68...

  • Page 32: User Orientation, Volume Controls, Full Duplex Speakerphone

    Home Page Table of Contents ITP-5112L TERMINAL STATUS INDICATOR THINGS YOU SHOULD KNOW The terminal status indicator light is positioned on the top right corner of the key- set above the display. The terminal status indicator is a tri-colored (red, green, and USER ORIENTATION amber) light that provides greater visibility of your keysets status than the indi- vidual button LEDs.

  • Page 33: Screen Button

    Home Page Table of Contents ITP-5112L SCROLL BUTTON ASSEMBLY SCREEN BUTTON The scroll button is actually a type of thumbwheel assembly. You may use it to The 5112L incorporates a SCREEN button. This button allows you to choose your scroll through the station screens. Rolling the SCROLL BUTTON DOWN (towards keyset’s idle screen display.

  • Page 34: System Tones, Feature Access Codes

    Home Page Table of Contents ITP-5112L Note that the DIRECTION BUTTON has four icons, at the top, bottom, left and SYSTEM TONES right of the ENTER button. These icons are used to navigate directly to The system provides several tones to assist you. Some of these tones are already particular programming options from the CALENDAR screen.

  • Page 35: Assembling Your Keyset, Important Notes

    Home Page Table of Contents ITP-5112L ITP-5112L KEYSET ASSEMBLING YOUR KEYSET Color LCD Panel • Place the keyset face down on a flat surface. Displays a large quantity of information so that Select Buttons (6) • Insert notched ends of the support bracket into the channels located in the the users can easily To select a specific item search.

  • Page 36: Initializing The Itp-5112l

    Home Page Table of Contents ITP-5112L • The [0]-[9] dial buttons are used to directly choose a menu, or sub menu ITP-5112L SETUP options. • The [ENTER] button in the navigation button assembly is used when saving a modification. INITIALIZING THE ITP-5112L •...

  • Page 37: Navigating The Menus, Setting Ip Manually

    Home Page Table of Contents ITP-5112L 6. FACTORY RESET SETTING THE NETWORK PARAMETERS This option resets ITP to factory default settings. Utilize the following programming steps to program the ITP-5112L IP keyset to operate within the users network. 7. REBOOT This option reboots the ITP.

  • Page 38: Completion Of Settings

    Home Page Table of Contents ITP-5112L • If the [2. Subnet] menu is selected, the user can Subnet Server IP Address enter a new Netmask IP address. xxx.xxx.xxx.xxx xxx.xxx.xxx.xxx Check if there is any currently saved subnet mask address of the phone on the You can confirm the current IP address of the authentication server at the LCD LCD.

  • Page 39: Outside Calls, Making An Outside Call, Making Calls From The Call Log, Answering A Call

    Home Page Table of Contents ITP-5112L DIALING FROM THE OUTGOING / OUTSIDE CALLS INCOMING MENU Note: When making calls, internal or outside calls, in order to access the program- • From the station idle screen, press the MENU button and select PHONE- mable button screens, press the SCREEN button.

  • Page 40: Canceling Callback, Universal Answer, Recall Dial Tone, Sending A Flash, Busy Line Queuing With Callback

    Home Page Table of Contents ITP-5112L While a call is ringing in, press the SCREEN button to display the programma- CANCELING CALLBACK ble button screen. This will enable you to view and invoke any of the station A callback will be canceled if not answered within 30 seconds. If you have set a features that you may wish.

  • Page 41: Auto Answer Mode, Intercom Calls, Calling Other Stations, Busy Station Callback, Answering Intercom Calls

    Home Page Table of Contents ITP-5112L AUTO ANSWER MODE INTERCOM CALLS When another station calls you, your keyset will sound a brief attention tone and then automatically answer the call. CALLING OTHER STATIONS • Your microphone and speaker are turned on and you can speak handsfree. •...

  • Page 42: Call Processing, System Hold, Exclusive Hold, Calling Your System Operator, Remote Hold

    Home Page Table of Contents ITP-5112L If the Hot Keypad feature has been turned off, you must first lift the handset CALL PROCESSING or press the SPEAKER button before dialing. AUTO CAMP-ON SYSTEM HOLD When you want to automatically camp on to a busy station without pressing the When you are connected to any call, press HOLD.The call will flash at the keyset.

  • Page 43: Hold Recall, Transferring Calls, Consultation Hold

    Home Page Table of Contents ITP-5112L HOLD RECALL TRANSFERRING CALLS If you leave a call on hold longer than the hold timer, it will recall your station. The button that the call appears on will have a slow flashing indicator. Transfer is used to send any calls to another extension in one of two ways.You can •...

  • Page 44: Transfer To Voice Mail, Conference Splitting, Conference Groups

    Home Page Table of Contents ITP-5112L TRANSFER TO VOICE MAIL NOTE: To leave the conference, hang up. Control is passed to the next internal sta- tion. If there are no internal stations and you wish to leave outside lines connect- This feature is used to send a call directly to a voice mailbox.Your keyset must have ed together in a trunk to trunk conference, press the CONFERENCE button plus a correctly programmed VT button to accomplish this.

  • Page 45: Forwarding Calls, Call Forward Options

    Home Page Table of Contents ITP-5112L Using Conference Groups From the LCD: • Press the MENU button, scroll to the CALL FORWARD icon, press ENTER. • From the idle condition press the CONFERENCE button. • Scroll to the desired Forward Option. Press ENTER button. •...

  • Page 46: Station Call Pickup, Dialing Features, Group Call Pickup, Speed Dialing, My Group Pickup, Privacy Release

    Home Page Table of Contents ITP-5112L STATION CALL PICKUP DIALING FEATURES To pick up (answer) a call ringing at another station, lift the handset and dial 65 plus the extension number of the ringing phone. If you have a DP key assigned with a All “DIALING FEATURES”...

  • Page 47: One Touch Speed Dialing, Directory Dialing, Programming Personal Speed Dial Numbers

    Home Page Table of Contents ITP-5112L 1. BY SPEED DIAL #: Searches all speed dial numbers assigned to the phone. • While on-hook, press TRANSFER and then dial 105. Enter the speed dial number of the party you wish to call. When the number •...

  • Page 48: Last Number Redial, Pulse To Tone Changeover, Manual Retry With Redial, Memo Redialing

    Home Page Table of Contents ITP-5112L DIAL - Dials the displayed number. AUTOMATIC REDIAL/RETRY PREVIOUS - Moves you to the previous entry. When you are making an outside call and you receive a busy signal, the system can EXIT - Exit programming and return to idle screen. automatically redial the number for you.

  • Page 49: Paging And Messaging, Making An Internal Page, Meet Me Page, Call Park And Page

    Home Page Table of Contents ITP-5112L NOTES: PAGING AND MESSAGING The LED on the PAGE button will only light when an All Page is in progress. If allowed by your system administrator you may be able to initiate a page from a speakerphone by pressing the PAGE key or dialing 55 without lifting MAKING AN INTERNAL PAGE the handset.

  • Page 50: Returning Messages, Programmed Messages, Setting A Message Indication

    Home Page Table of Contents ITP-5112L AUTOMATIC PARK WITH PAGE BUTTON RETURNING MESSAGES • While in conversation, press the PAGE button.The call is automatically parked • Press the MESSAGE button or dial 43. The first station that left a message will at your station.

  • Page 51: Convenience Features, Logging In And Out, Background Music, Established Call Pickup, Do Not Disturb

    Home Page Table of Contents ITP-5112L MUTE CONVENIENCE FEATURES You can mute the handset transmitter or the microphone during any conversa- tion: LOGGING IN AND OUT • Press the MUTE button. The MUTE button indicator will be lit steady. If enabled, your ITP-5112L telephone may require you to log in before making or •...

  • Page 52

    Home Page Table of Contents ITP-5112L (Everyday). There are two possible alarms. Each can be either a today (Once) or a • Write your message using the dial pad keys. Each press of a key selects a char- daily (Everyday) alarm. acter.

  • Page 53: Answering The Door Phone, Calling The Door Phone, Room Monitor

    Home Page Table of Contents ITP-5112L To transfer a call to a Boss in DND: DIAL 9 • Press the TRANSFER button followed by the BOSS button. DIAL , • Wait for the BOSS to answer, then announce the call and hang up to complete the transfer—OR—hang up to complete a blind transfer after pressing the NOTES: BOSS button.

  • Page 54: Group Listening, Account Codes, Manual Signalling

    Home Page Table of Contents ITP-5112L Sending a text message from the BOSS keyset to the Secretary keyset, from • You will receive a confirmation tone and display. the idle condition: • When prompted dial a trunk or trunk group (i.e. 9) and the telephone number to call.

  • Page 55: Ohva Block, Ohva Reject

    Home Page Table of Contents ITP-5112L OFF-HOOK VOICE ANNOUNCE IN GROUP/OUT OF GROUP Keysets may receive a voice announcement while on another call. The calling sta- If your keyset is assigned to a station ring group, you can remove your keyset from tion must have an OHVA button.

  • Page 56: Select Ring Tone, Customizing Your Keyset, Ame Password, Change Your Passcode

    Samsung Voicemail card installed in the system and your keyset has a • Select from one of the three categories: programmed AME button.

  • Page 57: Headset Operation, Automatic Hold, Hot Keypad

    Home Page Table of Contents ITP-5112L SET ANSWER MODE (INTERCOM) From the LCD: • Press MENU button You can receive internal calls in one of three modes (see Answering Intercom Calls • Scroll to SETUP option and press ENTER. under Intercom Calls for descriptions).

  • Page 58: Key Confirmation Tone, Auto Answer Co Calls, Display Speed Dial Name, Ring Preference

    Home Page Table of Contents ITP-5112L From the LCD: • With the handset on-hook, press TRANSFER and then dial 110. • Dial 061 to turn ring preference on or 060 to turn it off. • Press MENU button. • Press TRANSFER to store your selection. •...

  • Page 59: Caller Id Review All, Secure Ohva

    Home Page Table of Contents ITP-5112L • Scroll to STATION ON/OFF and press ENTER—OR—you may dial 6 and imme- CONFIGURE MOBILE EXTENSIONS (MOBEX) diately enter the option. This feature allows you to configure options for any Mobile Extension (MOBEX) • Scroll to DISP SPDNAME, press ENTER to change option status.

  • Page 60: Dial By Name, Display Features, Directory Information, Call Log, Call Progress Displays

    Home Page Table of Contents ITP-5112L DIAL BY NAME DISPLAY FEATURES Each station or speed dial number can have an associated directory name. A sta- tion or speed dial number can be selected by scrolling alphabetically through a DIRECTORY INFORMATION directory name list.

  • Page 61: Display Number Dialed, Viewing Message Indications, Call Duration Timer, Personal Speed Dial Names, Auto Timer

    Home Page Table of Contents ITP-5112L DISPLAY NUMBER DIALED VIEWING MESSAGE INDICATIONS Display keysets begin showing digits as they are dialed. They will stay in the dis- You can view all of your message indications before you return them: play until the call duration timer comes on automatically or the TIMER button is •...

  • Page 62: Lcr With Clear, Backspace With Lcr, Text Messaging

    Home Page Table of Contents ITP-5112L STATION 201: LINDA STATION 205: JOHN LCR WITH CLEAR received a call on line 702 is talking on line 701 When you are making outside call using LCR and dial an incorrect digit, you can Talking on line 702 press the CLEAR soft key to reenter the telephone number.

  • Page 63: Storing A Caller Id Number, Selecting Your Caller Id Display

    Home Page Table of Contents ITP-5112L STORING A CALLER ID NUMBER CALLER ID At any time during an incoming call that provides CID information, you may save the CID number as a speed dial number in your personal speed dial list. To store a SELECTING YOUR CALLER ID DISPLAY Caller ID number in a personal speed dial bin: Simultaneous display of Caller ID name and number on incoming CO calls on both...

  • Page 64

    Home Page Table of Contents ITP-5112L REVIEWING PAST CALLER ID CALLS APPLICATION PROGRAM MENUS This feature allows you to review CID information for calls sent to your keyset.This list can contain 10–50 calls in a last-in, first-out basis.The list includes calls that you Much of the call processing of the ITP 5112L can be accomplished by using the answered and calls that rang your keyset but that you did not answer (missed various feature/function screens on the LCD.

  • Page 65: Call Forward

    Home Page Table of Contents ITP-5112L 3. DAILY PLANNER: See Alarm Reminder Programming Section. b. RETRIEVE MESSAGE: Select this option to RETRIEVE a saved message fro the Message Box. When selected a list of saved messages will be 4. MEMO PAD: Self memo feature.

  • Page 66

    Home Page Table of Contents ITP-5112L 4. AOM PAGE SETUP 7. OUT CODE SETUP 5. DIAL MODE: Select dial type options. (enblock-requires SEND button to com- 8. NETWORK INFO: Provides all IP network related information. plete the call, or overlap - direct out dial) MY PHONE •...

  • Page 67

    Subscriber. A Subscriber is a person that has been authorized access to the vari- • Dial the voicemail access number or press the key assigned to ring ous features and services available in the Samsung Voicemail. Please review this voicemail [VMMSG]. section carefully before you use your Authorized Features and Services, known as •...

  • Page 68: Subscriber Services Menu

    Home Page Table of Contents ITP-5112L Subscriber Services Menu SVMi-8 Subscriber Services Menu Calais Executary Services Menu Group New Group Saved Listen to New Review Saved Record & Send Access Personal Mailbox Private Access Personal Pause, Resume Play Menu Exit Messages Messages Messages...

  • Page 69: Getting Started, Listening To Old Or New Messages, Listen To Your Messages

    Note: After you enter your password, if “Autoplay of New Messages”is enabled and ments can be delivered to any fax machine of your choice as long as out you have new messages the Samsung Voicemail will begin to play them auto- calling is authorized. You can also have faxmail messages automatically matically.

  • Page 70: Group New Or Old Messages, Access Manager, Record And Send A Message

    This option is used to send a message to another subscriber.The steps are simple: where and how, and/or if the Samsung Voicemail contacts you when a caller dials your extension number. All of the options are toggled on/off based on their cur- a) Enter the recipient’s mailbox number, or if this is not known enter [#] to use...

  • Page 71: Personal Greetings

    You may record up to 9 Personal Greetings, and you may assign any one of them If this is turned on, the caller will be asked their name and the Samsung to be active. There are several different 'Call Coverage' conditions to which you Voicemail will play this name to you before the transfer, giving you an option may assign any of your 9 greetings.

  • Page 72: Mailbox Administration

    Message Alert Screening' feature. When this function is activated, the Samsung Voicemail will call any outside Example:“Hi, this is John Smith. I'm sorry, but I am not available to speak with or inside telephone number, after each message is left in your voice mailbox.

  • Page 73: Message Broadcast

    This option will only be available if your mailbox has been assigned Subscriber Administration privileges. Undelivered Retrieval When this function is activated, the Samsung Voicemail will allow you to recall any messages you have sent that have NOT yet been picked up by the recip- ient.

  • Page 74: Personal Administration Settings, Personal Services

    The current Directory Name will be played as a string of digits that are Allows you to place a direct call out of the Samsung Voicemail from any- equal to your name spelled out on your telephone keypad. Follow the where.

  • Page 75: Keyset User Features, Call Record, Answer Machine Emulation

    Home Page Table of Contents ITP-5112L Note: Remember if you know what digits to press, you can enter them at any AME Password time you do not have to wait to be prompted. This feature can be toggled on/off at anytime. Also if it is off you will be prompted within each subscriber If your keyset has AME PASSWORD (MMC 110) set to YES, you must enter your menu to press zero for more options.

  • Page 76: Interactive Displays

    Pressing [##] will leave a message in your own mailbox. This is useful to remind "From" field. Otherwise, the "From" field will display the name of the Samsung yourself of things to do now or in the future. Messages can be sent with future voice mail system (SVMi-8E, SVMi-16E, or SVMi-20E) sending the message.

  • Page 77: Personal Speed Dial Numbers

    CODE NAME TELEPHONE NUMBER • When full synchronization of messages between Voicemail Box and E-mail Inbox is required, ask your Samsung representative about the OfficeServ IP- _________________________ _________________________ UMS. This is an Internet Protocol based fully synchronized Unified Messaging _________________________ _________________________ System.

  • Page 78

    Home Page Table of Contents ITP-5112L PERSONAL SPEED DIAL NUMBERS CODE NAME TELEPHONE NUMBER _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________...

  • Page 79

    Home Page Table of Contents ITP-5121D Guide ITP-5121D User Guide For OfficeServ 100, OfficeServ 500, ™ ™ OfficeServ 7000 Series ™ 05/2009...

  • Page 80

    Forwarding Calls......................25–26 Samsung Telecommunications America reserves the right without prior notice to revise information in this guide for any reason. Samsung Telecommunications America also reserves the right without prior Call Pickup ........................27 notice to make changes in design or components of equipment as engineering and manufacturing My Group Pickup......................27...

  • Page 81

    Home Page Table of Contents ITP-5121D DIALING FEATURES CUSTOMIZING YOUR KEYSET Speed Dialing ........................29 AME Password ........................44 Programming Personal Speed Dial Numbers ..........29–30 Auto Camp-On ........................44 One Touch Speed Dialing....................30 Select Ring Tone ......................44 Last Number Redial ......................30 Change Your Passcode ....................44 Manual Retry with Redial ....................31 Set Answer Mode (Intercom) ..................45 Save Number with Redial....................31...

  • Page 82

    Accessing your Mailbox ....................67 Subscriber Services Menu Diagram ..............68–69 Getting Started .......................70 Samsung’s new OfficeServ Technology keyset model, ITP-5121D, is part of the Listen to your Messages .....................70 OfficeServ 100, OfficeServ 500, and OfficeServ 7000 Series. Subscriber Services Menu ..................70 Listening to Old or New Messages .................71...

  • Page 83: Call Indications

    Home Page Table of Contents ITP-5121D Some simple rules to remember: THINGS YOU SHOULD KNOW • Any steady LED indicates the line or feature is in use. • A fast flashing green LED indicates a new call ringing in. USER ORIENTATION •...

  • Page 84: Conference Button, Transfer Button, Hold Button, Speaker Button, Navigation Button

    Home Page Table of Contents ITP-5121D CONFERENCE BUTTON • SEND BUTTON: If the station is programmed for Enblok Dial Mode, when dialing an outside telephone number or internal station number, you must The CONFERENCE button allows the user to set up a call with up to 5 parties (sta- press the SEND button to initiate the call.

  • Page 85

    Home Page Table of Contents ITP-5121D ITP-5121D SYSTEM TONES The system provides several tones to assist you. Some of these tones are already familiar to you. LCD Panel Intercom Dial Tone—A steady tone that indicates you can begin dialing. Programmable Buttons (21) Soft Button DIAL TONE Scroll Button...

  • Page 86

    Home Page Table of Contents ITP-5121D ASSEMBLING YOUR KEYSET ITP-5121D SETUP INITIALIZING THE ITP-5121D • Place the keyset face down on a flat surface. • Insert notched ends of the support bracket into the channels located in the Initially the ITP-5121D IP keyset will need to be setup to operate within the users upper section of the bottom panel.

  • Page 87: Menu Structure

    Home Page Table of Contents ITP-5121D IP SETUP MENU MENU STRUCTURE To enter the IP SETUP MENU, press the MENU button as soon as the ITP-5121D The IP SETUP MENU is configured as follows: phone is connected to the power supply or Power over Ethernet LAN port. 1.

  • Page 88

    Home Page Table of Contents ITP-5121D NAVIGATING THE MENUS SETTING THE NETWORK PARAMETERS When programming within various menu options, information can be entered via Utilize the following programming steps to program the ITP-5121D keyset to operate within the users network. the dial pad keys using [0]-[9] and [,] dial keys, as well as utilizing the navigation button assembly.

  • Page 89

    Home Page Table of Contents ITP-5121D Check if there is any currently saved subnet mask address of the phone on the System Server Setup LCD. If the subnet mask address has not been set, the display will show nothing. The fifth item [5. SYSTEM SERVER SET UP] sets or modifies settings related to Press any dial buttons from [0]-[9] and [,] button to enter the subnet mask IP registering the phone to the main processor.

  • Page 90: Answering An Outside Call

    Home Page Table of Contents ITP-5121D RECALL DIAL TONE OUTSIDE CALLS Press the NEW button to disconnect your existing call, wait for dial tone and then make a new call on the same line. MAKING AN OUTSIDE CALL NOTE: If this button does not appear on your keyset, the FLASH button may be programmed to recall dial tone.

  • Page 91

    Home Page Table of Contents ITP-5121D BUSY STATION CALLBACK INTERCOM CALLS When you call another station and receive a busy signal: CALLING OTHER STATIONS • Press the CBK button, if programmed, or dial 44. • When the busy station becomes free, your keyset will ring. •...

  • Page 92: Call Processing

    Home Page Table of Contents ITP-5121D CALLING YOUR SYSTEM OPERATOR CALL PROCESSING • Dial 0 to call your system operator or group of operators. • If you want to call a specific operator, dial that person’s extension number. SYSTEM HOLD NOTE: If the Hot Keypad feature has been turned off, you must first lift the hand- •...

  • Page 93: Another Station, Transfer To Voicemail, Call Waiting

    Home Page Table of Contents ITP-5121D • If you do not answer this recall within a pre-programmed period of time, it will first station to hang up, simply press another DSS button. OR go to the system operator. Press the CALL button or C.O. line button to return to the outside party and begin the transfer process again.

  • Page 94: Conference Calls, Forward All Calls, Forward Busy, Forward No Answer

    Home Page Table of Contents ITP-5121D HOLD and then the flashing button OR FORWARDING CALLS Finish the first call and hang up; the waiting call will ring. You may forward your calls to another station, group of stations or an external •...

  • Page 95: Forward Follow Me, Forward Dnd

    OfficeServ 500 L • Receive confirmation tone and hang up. 01-99 OfficeServ 7200 and OfficeServ 7400 NOTE: If the Hot Keypad feature has been turned off you must first lift the handset NOTES: or press the SPEAKER button before you begin dialing.

  • Page 96

    Home Page Table of Contents ITP-5121D PRIVACY RELEASE DIALING FEATURES This feature will allow another station to join in our conversation by releasing pri- vacy on the C.O. from your phone. All “DIALING FEATURES” instructions are written to support Overlap Dialing mode. To Release Privacy: This is the technical name for dialing from a telephone as it has been for many years.

  • Page 97: Chain Dialing

    Home Page Table of Contents ITP-5121D For the purposes of pro- MANUAL RETRY WITH REDIAL A B C D E F gramming speed dial num- While you are on an outside call listening to a busy signal and you want to redial bers, the programmable but- the same number dialed.

  • Page 98

    Home Page Table of Contents ITP-5121D • When the called party answers, lift the handset or press the flashing SPEAK- PAGING AND MESSAGING ER to begin speaking. NOTES: MAKING AN INTERNAL PAGE If you make another call, auto-redial is canceled. To cancel a retry, lift and replace the handset.

  • Page 99

    Home Page Table of Contents ITP-5121D NOTES: AUTOMATIC PARK WITH PAGE BUTTON The LED on the PAGE button will only light when an All Page is in progress. • While in conversation, press the PAGE button.The call is automatically parked If allowed by your system administrator you may be able to initiate a page at your station.

  • Page 100: Convenience Features

    Home Page Table of Contents ITP-5121D RETURNING MESSAGES CONVENIENCE FEATURES • Press the MESSAGE button or dial 43. The first station that left a message will be called automatically. If that station does not answer, your MESSAGE light LOGGING IN AND OUT will stay on.

  • Page 101: Background Music

    Home Page Table of Contents ITP-5121D MUTE • Press TRANSFER to save. • Repeat for each alarm if needed. You can mute the handset transmitter or the microphone during any conversa- To cancel individual alarms: tion: • Press TRANSFER and then dial 112. •...

  • Page 102: Executive Divert

    Home Page Table of Contents ITP-5121D To transfer a call to a Boss in DND: To enter an account code before placing the call: • Press your ACC key or dial 47. • Press the TRANSFER button followed by the BOSS button. •...

  • Page 103

    Home Page Table of Contents ITP-5121D To send a signal to another station: OHVA REJECT • Press the Manual Signalling (MS) button. Your keyset can be programmed with an OHVA Reject (REJECT) button. Pressing • You may press the MS button repeatedly to send multiple signals to the des- this button while receiving an OHVA call will disconnect the voice announcing ignated station.

  • Page 104

    The passcode is the same as your station passcode. This feature only applies if NOTE: When your keyset is programmed for Auto Answer and you have Forward there is a Samsung Voicemail card installed in the system and your keyset has a programmed AME button.

  • Page 105

    Home Page Table of Contents ITP-5121D Your keyset may be equipped with a Headset mode button. If it is so equipped AUTO ANSWER CO CALLS pressing this button while the light is out will cause the keyset to enter headset This option will allow CO calls that directly ring your phone to auto answer.

  • Page 106: Enblock Dialing

    Home Page Table of Contents ITP-5121D ENBLOCK DIALING To turn a MOBEX port ON or OFF: • Press TRANSFER and then dial 126. This option allows you to dial digits then press the SEND button to make the call • Dial your station pass code.

  • Page 107: Interactive Display Keys

    Home Page Table of Contents ITP-5121D CALL LOG DISPLAY FEATURES The system can log both incoming and outgoing calls placed from or to your tele- phone. You must have a LOG button programmed on your keyset and assigned a INTERACTIVE DISPLAY KEYS review list.

  • Page 108: Alarm Reminder Messages

    Home Page Table of Contents ITP-5121D CALL PROGRESS DISPLAYS VIEWING MESSAGE INDICATIONS During everyday call handling, your keyset display will provide information that is You can view all of your message indications before you return them: helpful and in some cases invaluable. Displays like [CALL FROM 203], [TRANSFER •...

  • Page 109

    Home Page Table of Contents ITP-5121D DIAL 7 MANAGING KEY ASSIGNMENTS DIAL 8 You can view your key assignments and add extenders to some of your program- mable keys for easy one touch operation of frequently used features. DIAL 9 •...

  • Page 110

    Home Page Table of Contents ITP-5121D TEXT MESSAGING Press TRANSFER This feature allows two digital keyset users to respond to each other with prepro- Transfer: grammed text messages. After receiving an Off Hook Voice Announcement or RETURN Station Camp-On, you may respond with a text message while continuing to talk Dial 205 and listen to your outside party.The other station can view this message and take the appropriate action or respond back with another text message.

  • Page 111

    Home Page Table of Contents ITP-5121D NO CID DSP Caller ID Digital Signal Processors (CIDDSP’s) are resources CALLER ID in the OfficeServ 100, OfficeServ 500, and OfficeServ 7000 Series systems required for receiving CID data. If there are no CIDDSP’s available at the time a call comes in, this is the WHAT IS CALLER ID? message you will see on your display.

  • Page 112

    Home Page Table of Contents ITP-5121D VIEWING THE NEXT CALLER ID CALL INQUIRE CALLER ID PARK/HOLD INFO In the event that you have a call waiting or a camped-on call at your keyset, you If you are informed that an incoming call is on hold or has been parked for you, can press the NEXT button to display the Caller ID information associated with you may view the Caller ID information before you retrieve the call.This may influ- the call in queue at your keyset.

  • Page 113: Special Application Menu, Menu Options

    Home Page Table of Contents ITP-5121D • If you have entries in your review list, the most recent call will be shown first. SPECIAL APPLICATION MENU • You can now CLEAR this entry, OR Use NND to view more information about this call, OR Press DIAL to call this person back, OR Below are instructions for additional call processing and special applications that Press SCROLL and then press STORE to save this number in a personal speed...

  • Page 114

    Home Page Table of Contents ITP-5121D 2. ALL FWD NO. • Press END to exit programming. 3. BUSY FWD NO. 4. NOANS FWD NO. 3. SPEED DIAL: Allows you to search through Station and System Speed Dial 5. DND FWD NO. Numbers.

  • Page 115

    • Dial the voicemail access number or press the key assigned to ring ous features and services available in the Samsung Voicemail. Please review this the voicemail [VMMSG]. section carefully before you use your Authorized Features and Services, known as •...

  • Page 116

    Home Page Table of Contents ITP-5121D Subscriber Services Menu SVMi-8 Subscriber Services Menu Calais Executary Services Menu Group New Group Saved Listen to New Review Saved Record & Send Access Personal Mailbox Private Access Personal Pause, Resume Play Menu Exit Messages Messages Messages...

  • Page 117

    Note: After you enter your password, if “Autoplay of New Messages”is enabled and ments can be delivered to any fax machine of your choice as long as out you have new messages the Samsung Voicemail will begin to play them auto- calling is authorized. You can also have faxmail messages automatically matically.

  • Page 118

    This option is used to send a message to another subscriber.The steps are simple: where and how, and/or if the Samsung Voicemail contacts you when a caller dials your extension number. All of the options are toggled on/off based on their cur- a) Enter the recipient’s mailbox number, or if this is not known enter [#] to use...

  • Page 119

    There are several different 'Call Coverage' conditions to which you If this is turned on, the caller will be asked their name and the Samsung may assign any of your 9 greetings. The Call Coverage Conditions are: No-Answer, Voicemail will play this name to you before the transfer, giving you an option Busy, and Do Not Disturb (or Forwarded All).

  • Page 120

    Message Alert Screening' feature. When this function is activated, the Samsung Voicemail will call any outside Example:“Hi, this is John Smith. I'm sorry, but I am not available to speak with or inside telephone number, after each message is left in your voice mailbox.

  • Page 121

    This option will only be available if your mailbox has been assigned Subscriber Administration privileges. Undelivered Retrieval When this function is activated, the Samsung Voicemail will allow you to recall any messages you have sent that have NOT yet been picked up by the recipient.

  • Page 122

    The current Directory Name will be played as a string of digits that are Allows you to place a direct call out of the Samsung Voicemail from any- equal to your name spelled out on your telephone keypad. Follow the where.

  • Page 123

    Home Page Table of Contents ITP-5121D Note: Remember if you know what digits to press, you can enter them at any AME Password time you do not have to wait to be prompted. This feature can be toggled If your keyset has AME PASSWORD (MMC 110) set to YES, you must enter your on/off at anytime.

  • Page 124

    Pressing [##] will leave a message in your own mailbox. This is useful to remind "From" field. Otherwise, the "From" field will display the name of the Samsung yourself of things to do now or in the future. Messages can be sent with future voice mail system (SVMi-8E, SVMi-16E, or SVMi-20E) sending the message.

  • Page 125

    CODE NAME TELEPHONE NUMBER • When full synchronization of messages between Voicemail Box and E-mail Inbox is required, ask your Samsung representative about the OfficeServ IP- _________________________ _________________________ UMS. This is an Internet Protocol based fully synchronized Unified Messaging _________________________ _________________________ System.

  • Page 126

    Home Page Table of Contents ITP-5121D PERSONAL SPEED DIAL NUMBERS CODE NAME TELEPHONE NUMBER _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________...

  • Page 127

    Home Page Table of Contents ITP-5107S Guide ITP-5107S User Guide For OfficeServ 100, OfficeServ 500, ™ ™ OfficeServ 7000 Series ™ 05/2009...

  • Page 128

    Forwarding Calls......................24–25 Samsung Telecommunications America reserves the right without prior notice to revise information in this guide for any reason. Samsung Telecommunications America also reserves the right without prior Call Pickup ........................26 notice to make changes in design or components of equipment as engineering and manufacturing My Group Pickup......................26...

  • Page 129

    Home Page Table of Contents ITP-5107S DIALING FEATURES CUSTOMIZING YOUR KEYSET Speed Dialing ........................28 AME Password ........................43 Programming Personal Speed Dial Numbers ..........28–29 Auto Camp-On ........................43 One Touch Speed Dialing....................29 Select Ring Tone ......................43 Last Number Redial ......................29 Change Your Passcode ....................43 Manual Retry with Redial ....................30 Set Answer Mode (Intercom) ..................44 Save Number with Redial....................30...

  • Page 130

    ABOUT THIS BOOK Personal Greetings ....................71 Mailbox Administration ..................73 Message Broadcast ......................75 Samsung’s new OfficeServ Technology keyset model, ITP-5107S, is part of the Personal Services ....................76 OfficeServ 100, OfficeServ 500, and OfficeServ 7000 Series. Personal Administration Settings ................77 Keyset User Features ....................78 The ITP-5107S IP keyset represents a new concept of Internet phone, in that it uses Shortcuts ..........................80...

  • Page 131

    Home Page Table of Contents ITP-5107S Some simple rules to remember: THINGS YOU SHOULD KNOW • Any steady LED indicates the line or feature is in use. • A fast flashing green LED indicates a new call ringing in. USER ORIENTATION •...

  • Page 132

    Home Page Table of Contents ITP-5107S CONFERENCE BUTTON SYSTEM TONES The CONFERENCE button allows the user to set up a call with up to 5 parties (sta- The system provides several tones to assist you. Some of these tones are already tion or trunk).

  • Page 133

    Home Page Table of Contents ITP-5107S ITP-5107S ASSEMBLING YOUR KEYSET Soft Button LCD Panel • Place the keyset face down on a flat surface. Status Indicator • Insert notched ends of the support bracket into the channels located in the Scroll Button upper section of the bottom panel.

  • Page 134: Setup Menu

    Home Page Table of Contents ITP-5107S 6.PHONE SETUP 7.FACTORY RESET ITP-5107S SETUP 7.FACTORY RESET 8.REBOOT INITIALIZING THE ITP-5107S NAVIGATING THE MENUS Once the IP setup menu is displayed, you can move to each menu by using the Initially the ITP-5107S IP keyset will need to be setup to operate within the users buttons as described below: network.The Setup Menu is also used to make changes to the keyset, in the event that the system information should change.

  • Page 135

    Home Page Table of Contents ITP-5107S MENU STRUCTURE SETTING HOT DESKING (IDLE LOGIN) The IP SETUP MENU is configured as follows: Hot Desking allows you to log in and out of your ITP-5107S without rebooting. 1. SYSTEM EASY WIZARD • From the Main Menu, select 6.PHONE SETUP This option will guide you through setting up all required parameters for con-...

  • Page 136

    Home Page Table of Contents ITP-5107S Setting IP Manually Load and Upgrade Set/Modify • From the “Network Mode Setup” Menu, The fourth item [4. LOAD & UPGRADE SET UP] sets or modifies the IP phone’s 1.NETWORK MODE SET UP select [1. MANUAL IP] and press software version.

  • Page 137

    Home Page Table of Contents ITP-5107S You must input the ID assigned to your ITP phone. See your phone system admin- OUTSIDE CALLS istrator to get this value. Press the SPEAKER button to save and exit. Select the [3. SERVER PASS] item. MAKING AN OUTSIDE CALL INPUT SYSTEM PASSWORD •...

  • Page 138

    Home Page Table of Contents ITP-5107S RECALL DIAL TONE INTERCOM CALLS Press the NEW button to disconnect your existing call, wait for dial tone and then make a new call on the same line. CALLING OTHER STATIONS NOTE: If this button does not appear on your keyset, the FLASH button may be programmed to recall dial tone.

  • Page 139

    Home Page Table of Contents ITP-5107S BUSY STATION CALLBACK CALLING YOUR SYSTEM OPERATOR When you call another station and receive a busy signal: • Dial 0 to call your system operator or group of operators. • If you want to call a specific operator, dial that person’s extension number. •...

  • Page 140

    Home Page Table of Contents ITP-5107S • If you do not answer this recall within a pre-programmed period of time, it will CALL PROCESSING go to the system operator. CONSULTATION HOLD SYSTEM HOLD When you are talking on an outside line and it is necessary to consult with anoth- •...

  • Page 141

    Home Page Table of Contents ITP-5107S first station to hang up, simply press another DSS button. OR Finish the first call and hang up; the waiting call will ring. Press the CALL button or C.O. line button to return to the outside party and •...

  • Page 142

    Home Page Table of Contents ITP-5107S FORWARDING CALLS FORWARD BUSY/NO ANSWER You may forward your calls to another station, group of stations or an external If you have both a Forward on Busy destination and a Forward No Answer desti- telephone number.

  • Page 143

    OfficeServ 500 M 01-99 OfficeServ 500 L 01-99 OfficeServ 7200 and OfficeServ 7400 NOTES: A group pickup button can have an extender for a specific pickup group. If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER button before dialing the access code.

  • Page 144

    Home Page Table of Contents ITP-5107S For the purposes of pro- A B C D E F DIALING FEATURES gramming speed dial num- bers, the programmable but- tons are known as A, B, C, D, E SPEED DIALING and F. You can dial a preprogrammed telephone number stored in the system-wide •...

  • Page 145

    Home Page Table of Contents ITP-5107S MANUAL RETRY WITH REDIAL • When the called party answers, lift the handset or press the flashing SPEAK- ER to begin speaking. While you are on an outside call listening to a busy signal and you want to redial NOTES: the same number dialed.

  • Page 146

    Home Page Table of Contents ITP-5107S NOTES: PAGING AND MESSAGING The LED on the PAGE button will only light when an All Page is in progress. If allowed by your system administrator you may be able to initiate a page from a speakerphone by pressing the PAGE key or dialing 55 without lifting MAKING AN INTERNAL PAGE the handset.

  • Page 147

    Home Page Table of Contents ITP-5107S AUTOMATIC PARK WITH PAGE BUTTON RETURNING MESSAGES • While in conversation, press the PAGE button.The call is automatically parked • Press the MESSAGE button or dial 43. The first station that left a message will at your station.

  • Page 148

    Home Page Table of Contents ITP-5107S MUTE CONVENIENCE FEATURES You can mute the handset transmitter or the microphone during any conversa- tion: LOGGING IN AND OUT • Press the MUTE button. It will light red. If enabled, your ITP-5107S telephone may require you to log in before making or •...

  • Page 149

    Home Page Table of Contents ITP-5107S • Press TRANSFER to save. To transfer a call to a Boss in DND: • Repeat for each alarm if needed. • Press the TRANSFER button followed by the BOSS button. To cancel individual alarms: •...

  • Page 150

    Home Page Table of Contents ITP-5107S To enter an account code before placing the call: MANUAL SIGNALLING • Press your ACC key or dial 47. Use this feature when you want to send a brief 500ms ring burst to another sta- •...

  • Page 151

    Your keyset can be programmed with an OHVA Reject (REJECT) button. Pressing this button while receiving an OHVA call will disconnect the voice announcing there is an Samsung Voicemail card installed in the system and your keyset has a party and return you to your original call.

  • Page 152

    Home Page Table of Contents ITP-5107S HOT KEYPAD SET ANSWER MODE (INTERCOM) On your phone system your keyset’s keypad can be made “live” or “hot” so that it is You can receive internal calls in one of three modes (see Answering Intercom Calls not necessary to lift the handset or press the SPEAKER button before you begin under Intercom Calls for descriptions): dialing.

  • Page 153

    Home Page Table of Contents ITP-5107S connected to the CO call. In order for this option to work the station must also be CONFIGURE MOBILE EXTENSIONS (MOBEX) programmed for auto answer (see SET ANSWER MODE). This feature allows you to configure options for any Mobile Extension (MOBEX) •...

  • Page 154

    Home Page Table of Contents ITP-5107S • Dial your station pass code. DISPLAY FEATURES • Dial the number of the port you wish to configure (1-5) (you may also use the Volume Up and Volume Down keys to select a port and press the right soft key to confirm).

  • Page 155

    Home Page Table of Contents ITP-5107S CALL LOG CALL PROGRESS DISPLAYS The system can log both incoming and outgoing calls placed from or to your tele- During everyday call handling, your keyset display will provide information that is phone. You must have a LOG button programmed on your keyset and assigned a helpful and in some cases invaluable.

  • Page 156

    Home Page Table of Contents ITP-5107S VIEWING MESSAGE INDICATIONS DIAL 7 DIAL 8 You can view all of your message indications before you return them: • With the handset on-hook, press the MESSAGE button with the red flashing DIAL 9 light.

  • Page 157

    Home Page Table of Contents ITP-5107S MANAGING KEY ASSIGNMENTS TEXT MESSAGING You can view your key assignments and add extenders to some of your program- This feature allows two digital keyset users to respond to each other with prepro- mable keys for easy one touch operation of frequently used features. grammed text messages.

  • Page 158

    Home Page Table of Contents ITP-5107S Press TRANSFER CALLER ID Transfer: RETURN WHAT IS CALLER ID? Dial 205 Caller ID is the name given to the telephone company-provided feature that de- 205:busy livers the telephone number and sometimes the name of the person calling your OHVA CAMP ON phone.

  • Page 159

    Home Page Table of Contents ITP-5107S NO CID DSP Caller ID Digital Signal Processors (CIDDSP’s) are resources VIEWING THE NEXT CALLER ID CALL in the OfficeServ 100, OfficeServ 500, and OfficeServ 7000 In the event that you have a call waiting or a camped-on call at your keyset, you Series systems required for receiving CID data.

  • Page 160

    Home Page Table of Contents ITP-5107S INQUIRE CALLER ID PARK/HOLD INFO NOTES: Each keyset defaults with ten review bins. Please see your system administra- If you are informed that an incoming call is on hold or has been parked for you, tor to determine the number of bins assigned to your keyset.

  • Page 161

    Subscriber. A Subscriber is a person that has been authorized access to the vari- • Dial the voicemail access number or press the key assigned to ring ous features and services available in the Samsung Voicemail. Please review this voicemail [VMMSG]. section carefully before you use your Authorized Features and Services, known as •...

  • Page 162

    Home Page Table of Contents ITP-5107S Subscriber Services Menu SVMi-8 Subscriber Services Menu Calais Executary Services Menu Group New Group Saved Listen to New Review Saved Record & Send Access Personal Mailbox Private Access Personal Pause, Resume Play Menu Exit Messages Messages Messages...

  • Page 163

    Note: After you enter your password, if “Autoplay of New Messages”is enabled and ments can be delivered to any fax machine of your choice as long as out you have new messages the Samsung Voicemail will begin to play them auto- calling is authorized. You can also have faxmail messages automatically matically.

  • Page 164

    This option is used to send a message to another subscriber.The steps are simple: where and how, and/or if the Samsung Voicemail contacts you when a caller dials your extension number. All of the options are toggled on/off based on their cur- a) Enter the recipient’s mailbox number, or if this is not known enter [#] to use...

  • Page 165

    You may record up to 9 Personal Greetings, and you may assign any one of them If this is turned on, the caller will be asked their name and the Samsung to be active. There are several different 'Call Coverage' conditions to which you Voicemail will play this name to you before the transfer, giving you an option may assign any of your 9 greetings.

  • Page 166

    Message Alert Screening' feature. When this function is activated, the Samsung Voicemail will call any outside Example:“Hi, this is John Smith. I'm sorry, but I am not available to speak with or inside telephone number, after each message is left in your voice mailbox.

  • Page 167

    This option will only be available if your mailbox has been assigned Subscriber Administration privileges. Undelivered Retrieval When this function is activated, the Samsung Voicemail will allow you to recall any messages you have sent that have NOT yet been picked up by the recip- ient.

  • Page 168

    The current Directory Name will be played as a string of digits that are Allows you to place a direct call out of the Samsung Voicemail from any- equal to your name spelled out on your telephone keypad. Follow the where.

  • Page 169

    If the password option is turned on, while a message is being left, press the flash- KEYSET USER FEATURES ing AME indicator and enter your station password (not your Samsung Voicemail password). You will then hear the message being left.

  • Page 170

    "From" field. Otherwise, the "From" field will display the name of the yourself of things to do now or in the future. Messages can be sent with future Samsung voice mail system (SVMi-8E, SVMi-16E, or SVMi-20E) sending the delivery so you can have the system call you when items become due.

  • Page 171

    CODE NAME TELEPHONE NUMBER • When full synchronization of messages between Voicemail Box and E-mail Inbox is required, ask your Samsung representative about the OfficeServ IP- _________________________ _________________________ UMS. This is an Internet Protocol based fully synchronized Unified Messaging _________________________ _________________________ System.

  • Page 172

    Home Page Table of Contents ITP-5107S PERSONAL SPEED DIAL NUMBERS CODE NAME TELEPHONE NUMBER _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________...

  • Page 173

    Home Page Table of Contents DS 5000 Guide DS 5000 Series User Guide For OfficeServ 100, OfficeServ 500, and ™ ™ OfficeServ 7000 Series ™ 05/2009...

  • Page 174: Table Of Contents

    Forwarding Calls......................20–21 Samsung Telecommunications America reserves the right without prior notice to revise information in this guide for any reason. Samsung Telecommunications America also reserves the right without prior Call Pickup ........................22 notice to make changes in design or components of equipment as engineering and manufacturing My Group Pickup......................22...

  • Page 175

    Home Page Table of Contents DS 5000 DIALING FEATURES CUSTOMIZING YOUR KEYSET AME Password ........................39 Speed Dialing ........................24 Auto Camp-On ........................39 Programming Personal Speed Dial Numbers ..........24–25 Select Ring Tone ......................39 One Touch Speed Dialing....................25 Change Your Passcode ....................39 Last Number Redial ......................25 Set Answer Mode (Intercom) ..................40 Manual Retry with Redial ....................26 Set Answer Mode (CO) ....................40...

  • Page 176: Table Of Contents

    ABOUT THIS BOOK Subscriber Services Menu Diagram..............62–63 Accessing your Mailbox ....................65 Getting Started .......................65 Samsung’s new DS 5000 Series is part of the OfficeServ 100, OfficeServ 500, and Listen to your Messages .....................65 OfficeServ 7000 Series. Subscriber Services Menu ..................65 Listening to Old or New Messages .................66...

  • Page 177

    Home Page Table of Contents DS 5000 Some simple rules to remember: THINGS YOU SHOULD KNOW • Any steady LED indicates the line or feature is in use. • A fast flashing green LED indicates a new call ringing in. USER ORIENTATION •...

  • Page 178

    Home Page Table of Contents DS 5000 CONFERENCE BUTTON • SEND BUTTON: If the station is programmed for Enblok Dial Mode, when dialing an outside telephone number or internal station number, you must The CONFERENCE button allows the user to set up a call with up to 5 parties (sta- press the SEND button to initiate the call.

  • Page 179

    Home Page Table of Contents DS 5000 DS 5021D SYSTEM TONES The system provides several tones to assist you. Some of these tones are already Soft Button Programmable Buttons (21) familiar to you. LCD Panel Status Indicator Intercom Dial Tone—A steady tone that indicates you can begin dialing. DIAL TONE Scroll Button CONTINUOUS...

  • Page 180

    Home Page Table of Contents DS 5000 DS 5007S ASSEMBLING YOUR KEYSET Soft Button LCD Panel • Place the keyset face down on a flat surface. Status Indicator • Insert notched ends of the support bracket into the channels located in the Scroll Button upper section of the bottom panel.

  • Page 181

    Home Page Table of Contents DS 5000 OUTSIDE CALLS DS 5000 SETUP MAKING AN OUTSIDE CALL MENU STRUCTURE • Lift the handset and press an idle outside line button, line group button or dial The SETUP MENU is configured as follows: a line access code to receive dial tone—OR—press an idle outside line button, 1.

  • Page 182

    Home Page Table of Contents DS 5000 RECALL DIAL TONE INTERCOM CALLS Press the NEW button to disconnect your existing call, wait for dial tone and then make a new call on the same line. CALLING OTHER STATIONS NOTE: If this button does not appear on your keyset, the FLASH button may be programmed to recall dial tone.

  • Page 183

    Home Page Table of Contents DS 5000 BUSY STATION CALLBACK CALLING YOUR SYSTEM OPERATOR When you call another station and receive a busy signal: • Dial 0 to call your system operator or group of operators. • If you want to call a specific operator, dial that person’s extension number. •...

  • Page 184

    Home Page Table of Contents DS 5000 • If you do not answer this recall within a pre-programmed period of time, it will CALL PROCESSING go to the system operator. CONSULTATION HOLD SYSTEM HOLD When you are talking on an outside line and it is necessary to consult with anoth- •...

  • Page 185

    Home Page Table of Contents DS 5000 first station to hang up, simply press another DSS button. OR • Lift the handset or press the SEND button to answer. Press the CALL button or C.O. line button to return to the outside party and NOTE: Intercom calls will not go on Automatic Hold.

  • Page 186

    Home Page Table of Contents DS 5000 FORWARDING CALLS FORWARD BUSY/NO ANSWER You may forward your calls to another station, group of stations or an external If you have both a Forward on Busy destination and a Forward No Answer desti- telephone number.

  • Page 187

    OfficeServ 500 M 01-99 OfficeServ 500 L 01-99 OfficeServ 7200 and OfficeServ 7400 NOTES: A group pickup button can have an extender for a specific pickup group. If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER button before dialing the access code.

  • Page 188

    Home Page Table of Contents DS 5000 For the purposes of pro- A B C D E F DIALING FEATURES gramming speed dial num- bers, the programmable but- tons are known as A, B, C, D, E All “DIALING FEATURES” instructions are written to support Overlap Dialing mode. and F.

  • Page 189

    Home Page Table of Contents DS 5000 MANUAL RETRY WITH REDIAL • When the called party answers, lift the handset or press the flashing SPEAK- ER to begin speaking. While you are on an outside call listening to a busy signal and you want to redial NOTES: the same number dialed.

  • Page 190

    Home Page Table of Contents DS 5000 If allowed by your system administrator you may be able to initiate a page PAGING AND MESSAGING from a speakerphone by pressing the PAGE key or dialing 55 without lifting the handset. MAKING AN INTERNAL PAGE MEET ME PAGE To make an announcement through the keyset speakers in the idle condition: •...

  • Page 191

    Home Page Table of Contents DS 5000 • Receive page tone and dial a desired page zone number. RETURNING MESSAGES • Make announcement indicating your extension number or the line number. • Press the MESSAGE button or dial 43. The first station that left a message will Hang up.

  • Page 192

    Home Page Table of Contents DS 5000 ESTABLISHED CALL PICKUP CONVENIENCE FEATURES To pick up an established call in progress at a single line extension connected to a computer modem on your PC. DO NOT DISTURB • Press the EP button for that station on your keyset and the call is automati- Use this feature when you want to block calls to your keyset.

  • Page 193

    Home Page Table of Contents DS 5000 ANSWERING THE DOOR PHONE To transfer all calls to the Secretary: • Press the DIVERT button while the phone is idle.The LED will be lit and all calls When you are programmed to receive calls from a door phone: will ring the secretary.

  • Page 194

    Home Page Table of Contents DS 5000 LOCKING YOUR KEYSET then you will hear the announcement on the speaker, if you are talking on the handset. If you are using the speakerphone the announcement will always be You can lock your keyset to control misuse of your phone while you are away. You heard through the speaker.

  • Page 195

    This will prevent unauthorized users from listening to your messages being left. The passcode is the same as your station passcode. This feature only applies if there is an Samsung Voicemail card installed in the system and your keyset has a programmed AME button.

  • Page 196

    Home Page Table of Contents DS 5000 Your keyset may be equipped with a Headset mode button. If it is so equipped SET ANSWER MODE (INTERCOM) pressing this button while the light is out will cause the keyset to enter headset You can receive internal calls in one of three modes (see Answering Intercom Calls mode and the light will illuminate to indicate this.

  • Page 197

    Home Page Table of Contents DS 5000 AUTO ANSWER CO CALLS ENBLOCK DIALING This option will allow CO calls that directly ring your phone to auto answer. When This option allows you to dial digits then press the SEND button to make the call (like a cellphone).

  • Page 198

    Home Page Table of Contents DS 5000 To turn a MOBEX port ON or OFF: DISPLAY FEATURES • Press TRANSFER and then dial 126. • Dial your station pass code. INTERACTIVE DISPLAY KEYS • Dial the number of the port you wish to configure (1-5) (you may also use the Volume Up and Volume Down keys to select a port and press the right soft The three keys below the display are substitutes for dedicated feature keys and ac- key to confirm).

  • Page 199

    Home Page Table of Contents DS 5000 CALL LOG CALL PROGRESS DISPLAYS (See also Special Application Menu-Outgoing Call Log) The system can log both incoming and outgoing calls placed from or to your tele- During everyday call handling, your keyset display will provide information that is phone.

  • Page 200

    Home Page Table of Contents DS 5000 VIEWING MESSAGE INDICATIONS DIAL 7 DIAL 8 You can view all of your message indications before you return them: • With the handset on-hook, press the MESSAGE button with the red flashing DIAL 9 light.

  • Page 201

    Home Page Table of Contents DS 5000 MANAGING KEY ASSIGNMENTS TEXT MESSAGING You can view your key assignments and add extenders to some of your program- This feature allows two digital keyset users to respond to each other with prepro- mable keys for easy one touch operation of frequently used features.

  • Page 202

    Home Page Table of Contents DS 5000 Press TRANSFER CALLER ID Transfer: RETURN WHAT IS CALLER ID? Dial 205 Caller ID is the name given to the telephone company-provided feature that de- 205:busy livers the telephone number and sometimes the name of the person calling your OHVA CAMP ON phone.

  • Page 203

    Home Page Table of Contents DS 5000 NO CID DSP Caller ID Digital Signal Processors (CIDDSP’s) are resources VIEWING THE NEXT CALLER ID CALL in the OfficeServ 100, OfficeServ 500, and OfficeServ 7000 In the event that you have a call waiting or a camped-on call at your keyset, you Series systems required for receiving CID data.

  • Page 204

    Home Page Table of Contents DS 5000 INQUIRE CALLER ID PARK/HOLD INFO • If you have entries in your review list, the most recent call will be shown first. • You can now CLEAR this entry, OR If you are informed that an incoming call is on hold or has been parked for you, Use NND to view more information about this call, OR you may view the Caller ID information before you retrieve the call.This may influ- Press DIAL to call this person back, OR...

  • Page 205

    Home Page Table of Contents DS 5000 SPECIAL APPLICATION MENU • Press END to exit programming. 3. SPEED DIAL: Allows you to search through Station and System Speed Dial Below are instructions for additional call processing and special applications that Numbers.

  • Page 206: Samsung Voicemail

    Subscriber. A Subscriber is a person that has been authorized access to the vari- • Press ENTER. ous features and services available in the Samsung Voicemail. Please review this • Scroll to or dial 1. FORWARD TYPE and scroll to or dial the desired for- section carefully before you use your Authorized Features and Services, known as ward type.

  • Page 207

    Home Page Table of Contents DS 5000 Samsung Voicemail Subscriber Services Menu SVMi-8 Subscriber Services Menu Calais Executary Services Menu Group New Group Saved Listen to New Review Saved Record & Send Access Personal Mailbox Private Access Personal Pause, Resume...

  • Page 208: Accessing Your Mailbox

    Change your access code (Password). Dial [#][7][1]. office environment] • Record your name. Dial [#][7][2]. • Dial the phone number that will be answered by the Samsung Voicemail. The • Enter your directory name. Dial [#][7][3]. main greeting will answer. •...

  • Page 209

    Home Page Table of Contents DS 5000 PLAY MENU OPTIONS Change playback speed of the recording. [Not available on OS 7100 or OS IP-UMS] EXIT TO AUTO ATTENDANT There are two levels of speed during playback. Dialing this code will toggle PERSONAL SERVICES between the two speeds.

  • Page 210

    Next Few Hours End of Current Business Day (based on your Availability Schedule) If this is turned on, the caller will be asked their name and the Samsung Beginning of Next Business Day (based on your Availability Schedule) Voicemail will play this name to you before the transfer, giving you an option A Coming Day of the Week to accept or reject the call.

  • Page 211

    Home Page Table of Contents DS 5000 then play your primary, No Answer greeting during the day (when you are Example:“Hi this is John Smith. I'm sorry I am not available to answer your call. available) and will NOT ring your extension but simply play your Night greet- If someone else can help you, please enter the extension number now.

  • Page 212

    Undelivered Retrieval When this function is activated, the Samsung Voicemail will call any outside When this function is activated, the Samsung Voicemail will allow you to recall or inside telephone number, after each message is left in your voice mailbox.

  • Page 213

    Broadcast to All Mailboxes Place a Direct Call Allows you to place a direct call out of the Samsung Voicemail from any- If you have been designated as a Subscriber Administrator, you may send a where. You may either dial the number or dial a single digit 1-5 that corre- message to ALL mailboxes in the system.

  • Page 214

    Use this option to drastically reduce the number of prompts played in the Press ANS / RLS to answer the call (using the handset or speaker). subscriber interface (mailbox prompts). Change this setting only if you are very familiar with the user operation of the Samsung Voicemail.

  • Page 215

    If the password option is turned on, while a message is being left, press the flash- ing AME indicator and enter your station password (not your Samsung Voicemail Call Divert to Voicemail password).

  • Page 216

    • Some will allow you to edit the subject field to help you find a particular mes- "From" field. Otherwise, the "From" field will display the name of the Samsung sage quickly in a large archive of messages. voicemail system sending the message.

  • Page 217

    Home Page Table of Contents DS 5000 PERSONAL SPEED DIAL NUMBERS PERSONAL SPEED DIAL NUMBERS CODE NAME TELEPHONE NUMBER CODE NAME TELEPHONE NUMBER _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________...

  • Page 218

    Home Page Table of Contents DS 5000...

  • Page 219

    Samsung Telecommunications America reserves the right without prior notice to revise information in this guide for any reason. Samsung Telecommunications America also reserves the right without prior notice to make changes in design or components of equipment as engineering and manufacturing may warrant.

  • Page 220: Table Of Contents

    Busy Station Callback....................17 Busy Station Camp-on....................17 Calling Your System Operator..................18 Copyright 2006-2009 Samsung Telecommunications America. All rights reserved. No part of this manual may be reproduced in any form or by any means—graphic, CALL PROCESSING electronic or mechanical, including recording, taping, photocopying or information retrieval systems—...

  • Page 221

    Home Page Table of Contents iDCS Keyset Forwarding Calls......................23–25 Locking Your Keyset ......................39 Call Pickup ........................25 Manual Signalling ......................39 My Group Pickup......................25 Off-Hook Voice Announce ..................39–40 Privacy Release........................26 OHVA Block ........................40 OHVA Reject ........................40 DIALING FEATURES In Group/Out of Group ..................40–41 Speed Dialing ........................27 CUSTOMIZING YOUR KEYSET Programming Personal Speed Dial Numbers ..........27–28...

  • Page 222

    ANI ..........................56–59 CLI ..........................56–59 iDCS 64B MODULE WITH KEYSET ........60 ABOUT THIS BOOK Samsung Voicemail ................61 Subscriber Services Menu Diagram ..............62–63 Accessing your Mailbox ....................64 Your iDCS keyset is the most visible part of your telephone system. No matter what Getting Started .......................65...

  • Page 223

    Home Page Table of Contents iDCS Keyset Your outside calls will light green on your keyset and red on other keysets. You THINGS YOU SHOULD KNOW never lose sight of your calls while they are on hold.They stay right where you put them and are identified with a green flashing light.

  • Page 224

    Home Page Table of Contents iDCS Keyset iDCS 28D KEYSET FEATURE ACCESS CODES This user guide is written based on the default access code for using system fea- tures. If the system numbering plan has been changed some of the access codes 32 CHARACTER DISPLAY Two lines with 16 characters each.

  • Page 225

    Home Page Table of Contents iDCS Keyset iDCS 18D KEYSET iDCS 8D KEYSET 32 CHARACTER DISPLAY 32 CHARACTER DISPLAY Two lines with 16 characters each. Two lines with 16 characters each. TERMINAL STATUS INDICATOR Used TERMINAL STATUS INDICATOR Used to provide your keyset status. to provide your keyset status.

  • Page 226

    Home Page Table of Contents iDCS Keyset iDCS 64B AOM iDCS 14B STRIP 14 PROGRAMMABLE KEYS WITH RED LIGHTS Used to call stations directly, to indicate busy conditions of other stations, for One Touch dialing and many other system features. 64 PROGRAMMABLE KEYS WITH RED LIGHTS Used to call stations directly, to indicate busy conditions of...

  • Page 227

    Home Page Table of Contents iDCS Keyset KEYSET DAUGHTER MODULES ASSEMBLING YOUR KEYSET [28 AND 18 BUTTON KEYSETS ONLY] iDCS 28D and 18D button keysets can have one of three different types of daugh- • Place the keyset face down on a flat surface. ter module installed on them to enhance the operation of the keyset or to provide an additional local port depending on the type of module.

  • Page 228

    Home Page Table of Contents iDCS Keyset ADDING AN ADDING A KEYSET iDCS 14 BUTTON KEY STRIP DAUGHTERBOARD MODULE • Place the keyset face down on a flat surface. • Place the keyset face down on a flat surface. • Remove the base pedestal by placing your thumbs over the attachment clips •...

  • Page 229

    Home Page Table of Contents iDCS Keyset RECALL DIAL TONE OUTSIDE CALLS Press the NEW button to disconnect your existing call, wait for dial tone and then make a new call on the same line. MAKING AN OUTSIDE CALL NOTE: If this button does not appear on your keyset, the FLASH key may be pro- grammed to recall dial tone.

  • Page 230

    Home Page Table of Contents iDCS Keyset BUSY STATION CALLBACK INTERCOM CALLS When you call another station and receive a busy signal: • Press the CBK key, if programmed, or dial 44. CALLING OTHER STATIONS • When the busy station becomes free, your keyset will ring. •...

  • Page 231

    Home Page Table of Contents iDCS Keyset CALLING YOUR SYSTEM OPERATOR CALL PROCESSING • Dial 0 to call your system operator or group of operators. • If you want to call a specific operator, dial that person’s extension number. SYSTEM HOLD NOTE: If the Hot Keypad feature has been turned off, you must first lift the hand- •...

  • Page 232

    Home Page Table of Contents iDCS Keyset • If you do not answer this recall within a pre-programmed period of time, it will first station to hang up, simply press another DSS button. OR go to the system operator. Press the CALL button or C.O. line key to return to the outside party and begin the transfer process again.

  • Page 233

    Home Page Table of Contents iDCS Keyset CONFERENCE CALLS FORWARDING CALLS You may conference up to five parties (you and four others) in any combination of You may forward your calls to another station, group of stations or an external outside lines and internal stations in any order.

  • Page 234

    OfficeServ 500 L • Receive confirmation tone and hang up. 01-99 OfficeServ 7200 & OfficeServ 7400 NOTE: If the Hot Keypad feature has been turned off you must first lift the handset NOTES: or press the SPEAKER key before you begin dialing.

  • Page 235

    Home Page Table of Contents iDCS Keyset PRIVACY RELEASE DIALING FEATURES This feature will allow another station to join in our conversation by releasing pri- vacy on the C.O. from your phone. SPEED DIALING To Release Privacy: You can dial a preprogrammed telephone number stored in the system-wide While you are talking on a C.O.

  • Page 236

    Home Page Table of Contents iDCS Keyset For the purposes of programming speed dial numbers, the programmable keys MANUAL RETRY WITH REDIAL are known as A, B, C, D, E and F and are defined below. While you are on an outside call listening to a busy signal and you want to redial •...

  • Page 237

    Home Page Table of Contents iDCS Keyset • When the called party answers, lift the handset or press the flashing SPEAK- PAGING AND MESSAGING ER to begin speaking. NOTES: MAKING AN INTERNAL PAGE If you make another call, auto-redial is canceled. To cancel a retry, lift and replace the handset.

  • Page 238

    Home Page Table of Contents iDCS Keyset NOTES: AUTOMATIC PARK WITH PAGE KEY The LED on the PAGE key will only light when an All Page is in progress. • While in conversation, press the PAGE button.The call is automatically parked If allowed by your system administrator you may be able to initiate a page at your station.

  • Page 239

    Home Page Table of Contents iDCS Keyset RETURNING MESSAGES CONVENIENCE FEATURES • Press the MESSAGE key or dial 43. The first station that left a message will be called automatically. If that station does not answer, your MESSAGE light will DO NOT DISTURB stay on.

  • Page 240

    Home Page Table of Contents iDCS Keyset ESTABLISHED CALL PICKUP ANSWERING THE DOOR PHONE To pick up an established call in progress at a single line extension connected to a When you are programmed to receive calls from a door phone: computer modem on your PC.

  • Page 241

    Home Page Table of Contents iDCS Keyset To transfer all calls to the Secretary: LOCKING YOUR KEYSET • Press the DIVERT key while the phone is idle. The LED will be lit and all calls You can lock your keyset to control misuse of your phone while you are away. You will ring the secretary.

  • Page 242

    Home Page Table of Contents iDCS Keyset • When you receive a busy signal, press the OHVA key. • Press the IN/OUT key. It will light red when your keyset is in the group. • Press the IN/OUT key again to exit the group and turn the light off. Repeat as •...

  • Page 243

    NOTE: When your keyset is programmed for Auto Answer and you have Forward there is an Samsung voicemail installed in the system and your keyset has a pro- No Answer (FNA) turned on, you must answer screened transfers by pressing the grammed AME key.

  • Page 244

    Home Page Table of Contents iDCS Keyset Your keyset may be equipped with a Headset mode key. If it is so equipped press- AUTO ANSWER CO CALLS ing this key while the light is out will cause the keyset to enter headset mode and This option will allow CO calls that directly ring your phone to auto answer.

  • Page 245

    Home Page Table of Contents iDCS Keyset CONFIGURE MOBILE EXTENSIONS (MOBEX) DISPLAY FEATURES This feature allows you to configure options for any Mobile Extension (MOBEX) ports that are assigned to you by your telephone system administrator. You can INTERACTIVE DISPLAY KEYS turn a port on or off;...

  • Page 246

    Home Page Table of Contents iDCS Keyset CALL LOG CALL PROGRESS DISPLAYS This system can log both incoming and outgoing calls placed from or to your tele- During everyday call handling, your keyset display will provide information that is phone. You must have a LOG button programmed on your keyset and assigned a helpful and in some cases invaluable.

  • Page 247

    Home Page Table of Contents iDCS Keyset VIEWING MESSAGE INDICATIONS DIAL 8 DIAL 9 You can view all of your message indications before you return them: DIAL , • With the handset on-hook, press the MESSAGE key with the red flashing light. •...

  • Page 248

    Home Page Table of Contents iDCS Keyset MANAGING KEY ASSIGNMENTS TEXT MESSAGING You can view your key assignments and add extenders to some of your program- This feature allows two digital keyset users to respond to each other with prepro- mable keys for easy one touch operation of frequently used features.

  • Page 249

    Home Page Table of Contents iDCS Keyset STATION 201: LINDA STATION 205: JOHN CALLER ID received a call on line 702 is talking on line 701 Talking on line 702 WHAT IS CALLER ID? 702: 01:15 701: 05:25 Caller ID is the name given to the telephone company-provided feature that de- CONF PAGE MUTE...

  • Page 250

    Home Page Table of Contents iDCS Keyset NO CID DSP Caller ID Digital Signal Processors (CIDDSP’s) are resources VIEWING THE NEXT CALLER ID CALL in the OfficeServ 100, the OfficeServ 500, and OfficeServ In the event that you have a call waiting or a camped-on call at your keyset, you 7000 Series systems required for receiving CID data.

  • Page 251

    Home Page Table of Contents iDCS Keyset INQUIRE CALLER ID PARK/HOLD INFO • You can now CLEAR this entry, OR Use NND to view more information about this call, OR If you are informed that an incoming call is on hold or has been parked for you, Press DIAL to call this person back, OR you may view the Caller ID information before you retrieve the call.This may influ- Press SCROLL and then press STORE to save this number in a personal speed...

  • Page 252: With Keyset

    The 64 button module is used when you need more programmable keys added to ous features and services available in the Samsung Voicemail. Please review this your keyset. The 64 red LED’s provide visual indication of calls and features. The section carefully before you use your Authorized Features and Services, known as extra programmable keys are used exactly like the ones on your keyset.

  • Page 253

    Home Page Table of Contents iDCS Keyset Subscriber Services Menu SVMi-8 Subscriber Services Menu Calais Executary Services Menu Group New Group Saved Listen to New Review Saved Record & Send Access Personal Mailbox Private Access Personal Pause, Resume Play Menu Exit Messages Messages...

  • Page 254

    • Press [,]. This will take you to the Main Auto Attendant Menu. you have new messages the Samsung Voicemail will begin to play them auto- • Press [#] plus the Subscriber number of your choice. You will be prompted to matically.

  • Page 255

    Home Page Table of Contents iDCS Keyset PLAY MENU OPTIONS Change playback speed of the recording. [Not available on OS 7100 or OS IP-UMS] EXIT TO AUTO ATTENDANT There are two levels of speed during playback. Dialing this code will toggle PERSONAL SERVICES between the two speeds.

  • Page 256

    Next Few Hours End of Current Business Day (based on your Availability Schedule) If this is turned on, the caller will be asked their name and the Samsung Beginning of Next Business Day (based on your Availability Schedule) Voicemail will play this name to you before the transfer, giving you an option A Coming Day of the Week to accept or reject the call.

  • Page 257

    Home Page Table of Contents iDCS Keyset available) and will NOT ring your extension but simply play your Night greet- Example:“Hi this is John Smith. I'm sorry I am not available to answer your call. ing during the night (when you are not available). If someone else can help you, please enter the extension number now.

  • Page 258

    Undelivered Retrieval When this function is activated, the Samsung Voicemail will call any outside When this function is activated, the Samsung Voicemail will allow you to recall or inside telephone number, after each message is left in your voice mailbox.

  • Page 259

    Place a Direct Call If you have been designated as a Subscriber Administrator, you may send a Allows you to place a direct call out of the Samsung Voicemail from any- message to ALL mailboxes in the system. where. You may either dial the number or dial a single digit 1-5 that corre- sponds to a stored number (See Personal Services, 2 - Stored Numbers).

  • Page 260

    Use this option to drastically reduce the number of prompts played in the Press ANS / RLS to answer the call (using the handset or speaker). subscriber interface (mailbox prompts). Change this setting only if you are very familiar with the user operation of the Samsung Voicemail.

  • Page 261

    If the password option is turned on, while a message is being left, press the flash- Call Divert to Voicemail ing AME indicator and enter your station password (not your Samsung Voicemail password). You will then hear the message being left.

  • Page 262

    • Some will allow you to edit the subject field to help you find a particular mes- "From" field. Otherwise, the "From" field will display the name of the Samsung sage quickly in a large archive of messages. voicemail system sending the message.

  • Page 263

    Home Page Table of Contents iDCS Keyset PERSONAL SPEED DIAL NUMBERS PERSONAL SPEED DIAL NUMBERS CODE NAME TELEPHONE NUMBER CODE NAME TELEPHONE NUMBER _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________...

  • Page 264

    Home Page Table of Contents iDCS Keyset...

  • Page 265

    Samsung Telecommunications America reserves the right without prior notice to revise information in this guide for any reason. Samsung Telecommunications America also reserves the right without prior notice to make changes in design or components of equipment as engineering and manufacturing may warrant.

  • Page 266

    Home Page Table of Contents Standard Guide TABLE OF CONTENTS ABOUT THIS BOOK ................1 THINGS YOU SHOULD KNOW ..........2–3 OUTSIDE CALLS Making an Outside Call..................4 Answering an Outside Call ................4 Universal Answer ....................4 Flash/Recall......................4–5 Busy Line Queuing with Callback ..............5 INTERCOM CALLS Calling Other Stations ..................6 Answering Intercom Calls ................6...

  • Page 267

    Home Page Table of Contents Standard Guide DIALING FEATURES Speed Dialing......................13 Programming Personal Speed Dial Numbers ........13 Last Number Redial ..................13 Save Number with Redial ................13 Pulse to Tone Changeover................14 PAGING AND MESSAGING Making an Internal Page ................15 ABOUT THIS BOOK Making an External Page ................15 All Page........................15 Meet Me Page/Answer ..................15...

  • Page 268: Things You Should Know, Distinctive Ringing

    Home Page Table of Contents Standard Guide SYSTEM TONES THINGS YOU SHOULD KNOW The system provides several tones to assist you. Some of these tones are already familiar to you. USER ORIENTATION Intercom Dial Tone—A steady tone that indicates you can begin dialing. Lifting the handset on your telephone will provide the OfficeServ 100, the OfficeServ 500, and the OfficeServ 7000 Series systems with dial tone.

  • Page 269

    Home Page Table of Contents Standard Guide RECALL DIAL TONE OUTSIDE CALLS Hookflash and then dial 18 to disconnect your outside call and receive telephone company dial tone for a new call. MAKING AN OUTSIDE CALL BUSY LINE QUEUING WITH •...

  • Page 270

    Home Page Table of Contents Standard Guide CALLING YOUR SYSTEM OPERATOR INTERCOM CALLS • Lift the handset and dial 0 to call your system operator or group of opera- tors. CALLING OTHER STATIONS • If you want to call a specific operator, dial that person’s extension number. •...

  • Page 271: Holding Calls, Transfer Cancel, Transfer Recall

    Home Page Table of Contents Standard Guide TRANSFERRING CALLS CALL PROCESSING Transfer is used to send any call to another extension in one of two ways. You can perform a screened transfer by informing the other extension who is calling or you HOLDING CALLS can perform a blind transfer without notification.

  • Page 272: Setting Up A Conference, Forwarding Your Calls

    Home Page Table of Contents Standard Guide CALL WAITING FORWARD ALL CALLS If an outside call has been camped-on to your phone or another station is To forward all of your calls to another station: camped-on to you: • Lift the handset and dial 601 followed by the destination you want your •...

  • Page 273: Speed Dial Numbers

    • Lift the handset and dial 17. This step will select the same line and dial the 01-99 OfficeServ 7200 and OfficeServ 7400 number for you. This telephone number is stored in memory until you save another. When you do, NOTE: Station and group pickup features cannot be used to answer recalls to a sta- the new number will be saved and the old number will be erased.

  • Page 274

    Home Page Table of Contents Standard Guide PULSE TO TONE CHANGEOVER PAGING AND MESSAGING When making an outside call on a dial pulse line, press #. All digits dialed after the # will be sent as tones. MAKING AN INTERNAL PAGE To make an announcement through the keyset speakers in the idle condition: •...

  • Page 275: Retrieving A Parked Call, Canceling A Message

    Home Page Table of Contents Standard Guide RETRIEVING A PARKED CALL CANCELING A MESSAGE To retrieve a call that has been parked for you: You can cancel a message indication that you have left at another station. • Lift the handset. •...

  • Page 276: Room Monitoring, Locking Your Station

    Home Page Table of Contents Standard Guide To enter an account code by interrupting the conversation: CONVENIENCE FEATURES • While on an outside call perform a hookflash, receive confirmation tone, and dial 47. • Dial the account code or bin number (bin numbers are 3 digits, account DO NOT DISTURB codes may be a maximum of 12 digits, and # may be used).

  • Page 277

    Home Page Table of Contents Standard Guide PERSONAL SPEED DIAL NUMBERS To lock your station from making both internal and outgoing calls: • Lift handset to go offhook and dial 15100 plus your station passcode (default 1234) then dial 2. CODE NAME TELEPHONE NUMBER...

  • Page 278

    Home Page Table of Contents Standard Guide PERSONAL SPEED DIAL NUMBERS N O T E S CODE NAME TELEPHONE NUMBER _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________...

  • Page 279

    Home Page Table of Contents Standard Guide N O T E S...

  • Page 280

    Samsung Telecommunications America reserves the right without prior notice to revise information in this guide for any reason. Samsung Telecommunications America also reserves the right without prior notice to make changes in design or components of equipment as engineering and manufacturing may warrant.

  • Page 281: Table Of Contents

    Home Page Table of Contents System Admin TABLE OF CONTENTS SYSTEM ADMINISTRATOR PROGRAMMING Customer Level Access ....................10 Customer Level Access Using the PROG Key ............10 ABOUT THIS BOOK ..................1 Change Feature Passcode ..................11 Set Date and Time Display ................11–12 Reset Station Passcodes to Default ..............

  • Page 282: About This Book

    Home Page Table of Contents System Admin ABOUT THIS BOOK This book contains instructions for special features that every telephone user may not need to know.The owner can decide who the system administrator will be and who will have access to these features. Station users can be trained on only the items that apply to them.

  • Page 283: Calling The System Operator, System Ring Plans, Operator Recalls, Manual Ring Plan Change

    Home Page Table of Contents System Admin CALLING THE SYSTEM OPERATOR SPECIAL FEATURES Any station that dials 0 will ring its assigned operator. (If tenant service is used, each tenant may have a different operator or operator group.) Calls to the system SYSTEM RING PLANS or tenant operator are easily identified because the CALL key will have a fast flash- ing red light.

  • Page 284: Walking Class Of Service, Direct Inward System Access

    Dial any line access code, receive outside dial tone and then dial a tele- & OfficeServ 7200 (500 through 539) or (5000 through 5039 depending if your phone number OR dial any extension number to call a station in the sys- system is setup for 4 digits numbering plan) tem.

  • Page 285: Disa Security, Forced Account Codes, Forced Account Codes, Authorization Codes

    500 entries on the OfficeServ can contain the digits 0~9. 500 M or L version, the OfficeServ 7100, OfficeServ 7200 and OfficeServ 7400, OfficeServ 500 & 7100 999 entries 250 entries on the OfficeServ 100.

  • Page 286: Abandon Call List, Using The Tie Line, Number To Name Translation, Cid On Smdr

    Home Page Table of Contents System Admin USING AUTHORIZATION CODES CALLER ID After going off-hook, the station user must dial , followed by a four digit authori- SPECIAL FEATURES zation code. If you enter a correct code, you will hear confirmation tone and then receive a dial tone and you can make an outside call in the usual manner.

  • Page 287: System Administrator, Caller Id Special Features

    WARNING This feature may violate state or federal laws concerning the right to privacy. Samsung Telecommunications America is in no way re- sponsible for the possible misuse of this feature. NOTE: This information is NOT repeated in this user guide.

  • Page 288: Customer Level Access, System Administrator Programming, Prog Key

    Home Page Table of Contents System Admin SYSTEM ADMINISTRATOR PROGRAMMING CUSTOMER LEVEL ACCESS Before any customer programs can be accessed, you must first open system pro- gramming using the passcode you have been assigned. You must use a display keyset. Should it become necessary to change this passcode, see your service com- pany.

  • Page 289: Set Date And Time Display

    Home Page Table of Contents System Admin CHANGING FEATURE PASSCODE Failure to enter the time using the 24 hour clock will cause the date to change at 12:00 P.M. Open customer programming and follow the instructions below. You can change individual feature passcodes. This program is used to change the ACTION DISPLAY passcodes for several features.

  • Page 290: Program Station Names

    UP key to move the cursor to the right. This program is used to assign a character name or identification for each exten- 2. When the system is equipped with a Samsung Voicemail system, and the sion. You may assign a name of 11 characters long.

  • Page 291: Program Trunk Names

    3. Enter the trunk name using the procedure [704] TRUNK NAME Program Station Names and press the SAMSUNG right soft key to return to step 2 4. Press TRSF to store and exit programming OR press SPK to store and advance to...

  • Page 292: Program Station Group Names, Program System Speed Dial Numbers

    3. Enter the name using the method [505] SGR NAME SPK/RLS - Save data and advance to next program. Program Station Names SAMSUNG A - Does not have a function. B - Inserts a FLASH. 4. Press the left or right soft key to return to C - Inserts a PAUSE.

  • Page 293: Program System Speed Dial Names

    3. Enter the name as shown in Program SYS SPEED NAME Station Names and press the right soft 505:SAMSUNG 2. Dial the speed bin desired (e.g., 505) OR SYS SPEED DIAL key to return to step 2 OR press the...

  • Page 294: Program Personal Speed Dial

    Home Page Table of Contents System Admin PROGRAM PERSONAL SPEED DIAL iDCS KEYSETS 8D KEYSET PROGRAMMABLE 28D KEYSET, 18D KEYSET NUMBERS FOR OTHER STATIONS KEYS LAYOUT PROGRAMMABLE KEYS LAYOUT Individual station users can program their own numbers, but in cases where this is VOLUME not practical, or for single line telephone users, this program allows a system administrator to view or change any station’s speed dial numbers.

  • Page 295: Create Programmed Station Messages

    Home Page Table of Contents System Admin 4. Dial the location number (e.g., 05) OR [205] SPEED DIAL 2. Dial the station number (e.g., 205) OR [205] SPEED NAME press UP or DOWN to select the location 05: _ press UP or DOWN to select the station and press the right soft key to move the and press the right soft key to move the cursor OR press the left soft key to return...

  • Page 296

    Home Page Table of Contents System Admin KEYPAD - Used to enter characters. 2. Dial the station number (e.g., 205) OR [205]ALM REM(1) HOLD - Press to clear entry. press UP or DOWN to select the station HHMM: NOTSET and press the right soft key to move the Open customer programming and follow the instructions below.

  • Page 297

    OR press SPK to store and advance to the 18:DS207 SG....Station Group ........501–519 for the OfficeServ 100 & 7100 next program 501–539 for the OfficeServ 500 M 501–579 for the OfficeServ 500 L 501–539 for the OfficeServ 7200 501–579 for the OfficeServ 7400...

  • Page 298: Programming Account Codes, Station Timers

    Home Page Table of Contents System Admin PROGRAMMING ACCOUNT CODES STATION TIMERS This program is used to add or change account code entries. Each station can have five timers customized for them to accommodate station users with individual work habits. These timers are as follows: PROGRAM KEYS NO ANS FWD No Answer Forward...

  • Page 299

    [no CID name] or [no ANI name] will be displayed. The translation table consists of 1000 entries in the OfficeServ 500 M and OfficeServ 7100, and OfficeServ 7200 and OfficeServ 7400 systems or 2000 entries in the OfficeServ 500 L system or 500 entries in the OfficeServ 100 sys- tem with each entry comprised of a ten digit telephone number and a 16 digit name.

  • Page 300: Customer Set Relocation

    Home Page Table of Contents System Admin CUSTOMER SET RELOCATION HOLIDAY This program is used to swap information associated with two stations. All assign- This program provides the ability to set as many as 20 different holidays. Each hol- ments such as trunk ring, station group, station COS, station speed dial etc. will fol- iday will override the System Operating Mode for that particular date with a pro- low this program.

  • Page 301: System Maintenance

    Home Page Table of Contents System Admin SYSTEM MAINTENANCE ALARMS The OfficeServ 100, OfficeServ 500, and OfficeServ 7000 systems provide a feature that self-checks for any failures. If a failure does occur in the software or hardware, a fault error will be generated and buffered to an alarm report. During an alarm state every phone with an assigned SYSTEM ALARM button will ring and cause the SYSTEM ALARM button to flash amber.

  • Page 302

    Home Page Table of Contents System Admin...

  • Page 303

    Samsung Telecommunications America, Inc. reserves the right without prior notice to revise information in this guide for any reason. Samsung Telecommunications America, Inc. also reserves the right without prior notice to make changes in design or components of equipment as engineering and manufacturing may warrant. Samsung Telecommunications America, Inc.

  • Page 304: Table Of Contents

    Canceling DND from a Guest Room ..............15 Copyright 2008 GUEST SERVICES BILLING .............. 16 Samsung Telecommunications America Billing an item to a room from an administrator keyset ........17 All rights reserved. No part of this manual may be reproduced in Single line telephone billing instructions..............18 any form or by any means—graphic, electronic or mechanical,...

  • Page 305: Table Of Contents

    Home Page Table of Contents Hospitality NIGHT SERVICE OPERATION ............22 Automatic Night Service ....................22 Manual Night Service ....................23 When using a single ring plan key ..............23 When using multiple ring plan keys ..............24 When using a single line telephone ..............24 Non display keysets ....................25 ENHANCED USER PROGRAM KEY ........26...

  • Page 306: Check Out, An Available Room Number

    Home Page Table of Contents Hospitality CHECKING IN A GUEST WHEN YOU KNOW CHECK IN / CHECK OUT AN AVAILABLE ROOM NUMBER CHECK IN / EXPRESS CHECK IN ACTION DISPLAY There are three methods that can be used, by an administrator display keyset, when 1.

  • Page 307

    Home Page Table of Contents Hospitality CHECKING IN A GUEST WHEN YOU DON’T 12. Select if the cash deposit is to be applied Cash Deposit to the cost of the room or to phone calls. ROOM PHONE KNOW AN AVAILABLE ROOM NUMBER The deposit type not selected may be accessed by using the CREDIT key after the check in procedure is completed.

  • Page 308

    Home Page Table of Contents Hospitality ENTERING NAMES FROM YOUR KEYSET 12. Pressing EXIT will complete the check in Name:John Smith procedure and return your telephone to EXIT PRINT (Digital Keysets Only) idle. You can assign an 11 character name to your digital phone. This allows you to call 13.

  • Page 309

    Home Page Table of Contents Hospitality iDCS, ITP, and DS 5000 KEYSETS CHECKING A GUEST OUT OF A ROOM USING THE CHECK OUT KEY COUNT DIAL 0 ACTION DISPLAY DIAL 1 space 1. Press the CHECK OUT key and Enter Room enter the room number (either manually NUMBER:XXXX DIAL 2...

  • Page 310

    Home Page Table of Contents Hospitality CHECKING A GUEST OUT DEPOSIT POSTING OF A ROOM USING THE HOTEL KEY ACTION DISPLAY The CREDIT feature allows an administrator display keyset to apply a deposit to a room bill. This deposit can be used to offset charges already incurred or to prepay 1.

  • Page 311

    Home Page Table of Contents Hospitality ADDING CREDIT TO A ROOM ADDING TELEPHONE CREDIT TO A ROOM ACTION DISPLAY ACTION DISPLAY 1. Press the CREDIT key and enter Enter Room 1. Press the CREDIT key and enter Enter Room NUMBER:XXXX NUMBER:XXXX the room number (either manually on the room number (either manually on...

  • Page 312

    Home Page Table of Contents Hospitality Canceling Executive DND EXECUTIVE DO NOT DISTURB ACTION DISPLAY Setting an Executive DND 1. Press SET DND key. Enter Extension Number: ACTION DISPLAY 2. Enter the Room Number (either Set DND: 244 1. To set DND for a Guest Room Enter Extension manually on the keypad or by EXIT...

  • Page 313

    Home Page Table of Contents Hospitality BILLING AN ITEM TO A ROOM GUEST SERVICES BILLING FROM AN ADMINISTRATOR KEYSET A billable item or service may be added to a guest’s room bill by either a display ACTION DISPLAY keyset or a single line telephone. 1.

  • Page 314

    Home Page Table of Contents Hospitality SINGLE LINE TELEPHONE BILLING DELETING OR REDUCING A CHARGE INSTRUCTIONS ON A ROOM BILL To bill an item to a room from a Single Line Telephone: ACTION DISPLAY 1. Press the BILL key and select Service Charge •...

  • Page 315

    Home Page Table of Contents Hospitality BILLING A TELEPHONE CALL TO A GUEST LOBBY PHONE SERVICE ROOM FROM ANOTHER TELEPHONE (LOB- BY PHONE SERVICE) This feature allows an administrator display keyset to bill a call from a remote loca- tion, such as a lobby phone, to a guest’s room bill. NOTE: Your keyset must have a REMOTE BILLING (RB) key to implement this fea- ture.

  • Page 316: Manual Night Service, Automatic Night Service, Display Keyset With Single Ring Plan Key

    Home Page Table of Contents Hospitality MANUAL NIGHT SERVICE NIGHT SERVICE OPERATION There are several methods that can be used to manually set Night Service. Two of these methods require administrator or business keysets with programmed NIGHT keys. The third is the single line telephone operation. Your system is designed to have alternate modes of operation generally designated as NIGHT service.

  • Page 317: Non Display Keysets, When Using A Single Line Telephone

    Home Page Table of Contents Hospitality NON DISPLAY KEYSETS WHEN USING A DISPLAY KEYSET WITH MULTIPLE RING PLAN KEYS Non-display keysets can also manually change night service. ACTION DISPLAY With a single RING PLAN (RP) key: 1. Press the RING PLAN (RP) key desired. Enter Passcode •...

  • Page 318: Phone Bill Printout, Enhanced User Program Key, Printed Reports, Guest And Meeting Room Printout

    Home Page Table of Contents Hospitality ENHANCED USER PROGRAM KEY PRINTED REPORTS PHONE BILL PRINTOUT The enhanced user program feature will allow the Hotel Manager or Administrator to access certain areas of the Offi ceServ 500 and Offi ceServ 7200 programming The Phone Bill option allows an administrator display keyset to print out the phone to administer some common changes to the system without the assistance of the bill for a specifi...

  • Page 319

    Home Page Table of Contents Hospitality PRINTING A PHONE BILL FOR A ROOM PRINTING A GUEST OR MEETING ROOM BILL ACTION DISPLAY 1. Press the HOTEL key. Room Check Phone ACTION DISPLAY Stat Bill 2. Press PHONE BILL. 1. Press the CHECK OUT key. Enter Room NUMBER: 3.

  • Page 320: Room Status, Printing A Room Status Report, Room Status Review

    Home Page Table of Contents Hospitality PRINTING A ROOM STATUS REPORT ROOM STATUS REVIEW An administrator display keyset can request a printout to view the status of guest and meeting rooms. There are fi ve different room status conditions that a room may be in.

  • Page 321

    Home Page Table of Contents Hospitality 10. Pressing the HOLD key will print a • NEEDS CLEANING: This indicates that the room needs to be cleaned. report of all the rooms that are • NEEDS MAINTENANCE: This indicates that the room needs to have mainte- being held for later check out.

  • Page 322: Maid Service, Wake Up Activity Report

    Home Page Table of Contents Hospitality MAID SERVICE WAKE UP CALLS Housekeeping and maintenance personnel can also update the status of a Wake up calls can be set by either an administrator display keyset or the guest room. When a room is checked out or reaches the automatic daily update timer, room phone.

  • Page 323

    Home Page Table of Contents Hospitality SETTING A WAKE UP CALL CANCELING A WAKE UP CALL If your keyset is programmed with a WAKEUP key you can use this key to enter a ACTION DISPLAY WAKE UP time for a guest room, clear a previously set wake up time or print out a 1.

  • Page 324

    Home Page Table of Contents Hospitality PRINTING A WAKE UP REPORT N O T E S FOR A GUEST ROOM ACTION DISPLAY 1. Press the WAKEUP key and Wake Up Call select PRINT. PRINT SET CANCEL 2. Enter the guest room number, either Enter Room manually on the keypad or by pressing NUMBER:XXXX...

  • Page 325

    Samsung Telecommunications America reserves the right without prior notice to revise information in this guide for any reason. Samsung Telecommunications America also reserves the right without prior notice to make changes in design ir components of equipment as engineering and manufacturing may warrant.

  • Page 326

    Home Page Table of Contents DCS Guide TABLE OF CONTENTS DIALING FEATURES Speed Dialing ........................25 Programming Personal Speed Dial Numbers ..........25–26 ABOUT THIS BOOK One Touch Speed Dialing....................26 ..................1 Last Number Redial ......................27 Manual Retry with LNR ....................27 THINGS YOU SHOULD KNOW ..........2–9 Save Number with Redial....................27 Chain Dialing........................27...

  • Page 327

    ADD-ON MODULE AME PASSWORD ......................40 32 Button Module with Keyset / 64 Button Module with Keyset....58 Auto Camp-On ........................40 Select Ring Tone ......................40 Samsung Voicemail ................59 Change Your Passcode ....................40 Subscriber Services Menu Diagram ..............60–61 Set Answer Mode (Intercom) ..................41 Accessing your Mailbox ....................62...

  • Page 328

    Home Page Table of Contents DCS Guide ABOUT THIS BOOK Your keyset is the most visible part of the OfficeServ System. No matter what model keyset you are using, with or without a display, telephone calls are handled in the same way. The LCD 12B and LCD 24B keysets have a few additional conven- iences that are not available to STD 24B, Basic 12B and 7B keyset users.

  • Page 329

    Home Page Table of Contents DCS Guide Outside calls appear on individual line keys if they are assigned. When an individ- THINGS YOU SHOULD KNOW ual line is not assigned to its own key, it will appear on a CALL button.Your outside calls will light green on your keyset and red on other keysets.

  • Page 330: Lcd 24b Keyset Layout, Labeling Programmable Keys

    Home Page Table of Contents DCS Guide LCD 24B KEYSET LAYOUT SYSTEM TONES The system provides several tones to assist you. Some of these tones are already LABELING PROGRAMMABLE KEYS familiar to you. Insert the end of a paper clip into the notch of the clear cover. Push Intercom Dial Tone—A steady tone that indicates you can begin dialing.

  • Page 331: Lcd 12b Keyset Layout

    Home Page Table of Contents DCS Guide LCD 12B KEYSET LAYOUT STD 24B KEYSET LAYOUT LABELING PROGRAMMABLE KEYS LABELING PROGRAMMABLE KEYS Insert the end of a paper clip into the notch of the clear cover. Push Insert the end of a paper clip into the notch of the clear cover. Push the cover sideways.

  • Page 332

    Home Page Table of Contents DCS Guide BASIC 12B KEYSET LAYOUT 7B KEYSET LAYOUT LABELING PROGRAMMABLE KEYS LABELING PROGRAMMABLE KEYS Insert the end of a paper clip into the notch of the clear cover. Push Insert the end of a paper clip into the notch of the clear cover. Push the cover sideways.

  • Page 333

    Home Page Table of Contents DCS Guide UNIVERSAL ANSWER OUTSIDE CALLS Outside lines may be programmed to ring a general alerting device. To answer calls ringing this device, dial 67 or press the UA key.This device can operate in any MAKING AN OUTSIDE CALL one of the six different ring plans.

  • Page 334: Cancelling Callback

    Home Page Table of Contents DCS Guide CANCELLING CALLBACK INTERCOM CALLS A callback will be canceled if not answered within 30 seconds. If you have set a callback, your CBK key will light. CALLING OTHER STATIONS Your phone may have a maximum of five callbacks to lines and/or stations set at •...

  • Page 335

    Home Page Table of Contents DCS Guide AUTO ANSWER MODE 2. If the Hot Keypad feature has been turned off, you must first lift the handset or press SPK before you begin dialing. When another station calls you, your keyset will sound a brief attention tone and AUTO CAMP-ON then automatically answer the call.

  • Page 336

    Home Page Table of Contents DCS Guide HOLD RECALL CALL PROCESSING If you leave a call on hold longer than the hold timer, it will recall your station. The button that the call appears on will have a slow flashing amber light. SYSTEM HOLD •...

  • Page 337

    Home Page Table of Contents DCS Guide TRANSFERRING CALLS TRANSFER TO VOICEMAIL Transfer is used to send any call to another extension in one of two ways. You can This feature is used to send a call directly to a voice mailbox.Your keyset must have do a screened transfer by informing the other extension who is calling or you can a correctly programmed VT key to accomplish this.

  • Page 338

    Home Page Table of Contents DCS Guide NOTE: To leave the conference, hang up. Control is passed to the next internal sta- 3. When a station user places his/her keyset in Forward All mode and he/she does tion. If there are no internal stations and you wish to leave outside lines connect- not have a FORWARD ALL key, the TRSF key will light to indicate Forward All ed together in a trunk to trunk conference, press the CONF key plus the CALL but- has been set and calls to this station have been transferred elsewhere.

  • Page 339

    CALL FORWARD OPTIONS 01-99 OfficeServ 500 L 01-99 OfficeServ 7200 and OfficeServ 7400 A display keyset may review or change call forward options and destinations. Call forward access can be done via the keypad or by accessing the keyset display fea- NOTES: tures.

  • Page 340

    Home Page Table of Contents DCS Guide After the other party (or parties) has joined the conversation and you wish to DIALING FEATURES return privacy to the line so that no one else can join the conversation, press the PRB key a second time, the PRB key LED will be off. SPEED DIALING To Join a Non-Private Conversation: When someone has informed you that you can join a conversation:...

  • Page 341: Manual Retry With Lnr

    Home Page Table of Contents DCS Guide LAST NUMBER REDIAL 24 BUTTON KEYSET PROGRAMMABLE KEYS LAYOUT 12 BUTTON KEYSET To redial the last telephone number you dialed, press the LNR key or dial 19. PROGRAMMABLE KEYS LAYOUT NOTES: 1. If the Hot Keypad feature has been turned off, you must first lift the handset or press SPK or MONITOR before you begin dialing.

  • Page 342

    Home Page Table of Contents DCS Guide AUTOMATIC REDIAL/RETRY PAGING AND MESSAGING When you are making an outside call and you receive a busy signal, the system can automatically redial the number for you. It will automatically redial at a pre-pro- MAKING AN INTERNAL PAGE grammed interval for up to 15 attempts.

  • Page 343

    Home Page Table of Contents DCS Guide • After the attention tone, make your announcement. AUTOMATIC PARK WITH PAGE KEY • While in conversation, press the PAGE button. The call is automatically parked NOTES at your station. The LED on the PAGE button will only light when an All Page is in progress. •...

  • Page 344

    Home Page Table of Contents DCS Guide NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset CONVENIENCE FEATURES or press SPK before you begin dialing. RETURNING MESSAGES DO NOT DISTURB • Press the MSG key or dial 43. The first station that left a message will be called Use this feature when you want to block calls to your keyset.

  • Page 345

    Home Page Table of Contents DCS Guide ESTABLISHED CALL PICKUP ANSWERING THE DOOR PHONE To pick up an established call in progress at a single line extension connected to a When you are programmed to receive calls from a door phone: computer modem on your PC.

  • Page 346

    Home Page Table of Contents DCS Guide GROUP LISTENING LOCKING YOUR KEYSET You can lock your keyset to control misuse of your phone while you are away. You When you are engaged on a call and you are using the handset, you may want can unlock it when you return.

  • Page 347

    Home Page Table of Contents DCS Guide OFF-HOOK VOICE ANNOUNCE • Press the SPK or the MONITOR key on the AOM to disconnect the announcing party. Keysets may receive a voice announcement while on another call. The calling sta- NOTES: tion must have an OHVA key.When you are in DND, you cannot receive OHVA calls.

  • Page 348

    Home Page Table of Contents DCS Guide SET ANSWER MODE (INTERCOM) CUSTOMIZING YOUR KEYSET You can receive internal calls in one of three modes (see Answering Intercom Calls under Intercom Calls for descriptions): AME PASSWORD • While on-hook, press TRSF and then dial 103. This feature allows people using the AME feature to enable password protection.

  • Page 349

    Home Page Table of Contents DCS Guide Your keyset may be equipped with a Headset mode key. If it is so equipped press- DISPLAY SPEED DIAL NAME ing this key while the light is out will cause the keyset to enter headset mode and This option allows you to view the name associated with a speed dial number as the light will illuminate to indicate this.

  • Page 350

    Home Page Table of Contents DCS Guide • Dial the number of a C.O. line to use when making calls to this MOBEX port. DISPLAY FEATURES • Dial the phone number you can be reached at by users calling this MOBEX port.

  • Page 351

    Home Page Table of Contents DCS Guide CALL LOG formed of what is happening and where you are. In some conditions you are prompted to take an action and in other cases you receive directory information. The system can log both incoming and ooutgoing calls placed from or to your DISPLAY NUMBER DIALED telephone.You must have a LOG button programmed on your keyset and assigned a review list.

  • Page 352

    Home Page Table of Contents DCS Guide VIEWING MESSAGE INDICATIONS DIAL 9 DIAL , You can view all of your message indications before you return them: NOTE: When the character you want appears on the same dial pad key as the •...

  • Page 353

    Home Page Table of Contents DCS Guide • When you reach a key listed below, dial the corresponding extender. TEXT MESSAGING • Press TRSF to store and exit programming. This feature allows two digital keyset users to respond to each other with prepro- grammed text messages.

  • Page 354

    Home Page Table of Contents DCS Guide The following example will better demonstrate how to use Text Messaging. In this WHAT IS CALLER ID? example station 201 is making an off hook voice announcement to station 205 who after hearing the announcement will respond with a text message. Caller ID is the name given to the telephone company-provided feature that de- livers the telephone number and sometimes the name of the person calling your STATION 201: LINDA...

  • Page 355

    Home Page Table of Contents DCS Guide NO CID DSP Caller ID Digital Signal Processors (CIDDSP’s) are resources VIEWING THE NEXT CALLER ID CALL in the system required for receiving CID data. If there are no CIDDSP’s available at the time a call comes in, this is the In the event that you have a call waiting or a camped-on call at your keyset, you message you will see on your display.

  • Page 356

    Home Page Table of Contents DCS Guide INQUIRE CALLER ID PARK/HOLD INFO • If you have entries in your review list, the most recent call will be shown first. • You can now CLEAR this entry, OR Use NND to view more information about this call, OR If you are informed that an incoming call is on hold or has been parked for you, Press DIAL to call this person back, OR you may view the Caller ID information before you retrieve the call.

  • Page 357: Button Module With Keyset

    Subscriber. A Subscriber is a person that has been authorized access to the vari- [NOT SUPPORTED ON THE OS 7100] ous features and services available in the Samsung Voicemail. Please review this section carefully before you use your Authorized Features and Services, known as The 32 button module is used when you need more programmable keys added to Subscriber Services.

  • Page 358

    Home Page Table of Contents DCS Guide Samsung Voicemail Subscriber Services Menu Group New Group Saved Listen to New Review Saved Record & Send Access Personal Mailbox Private Access Personal Pause, Resume Play Menu Exit Messages Messages Messages Messages Messages...

  • Page 359

    Home Page Table of Contents DCS Guide ACCESSING YOUR MAILBOX GETTING STARTED [Also known as Subscriber Services Menu] Using your new Subscriber Services is as simple as following a few simple spoken instructions. First time users should read this section as a tutorial.You should start Inside Callers with the following steps: [Subscriber logging in from their Desk]...

  • Page 360

    Home Page Table of Contents DCS Guide PLAY MENU OPTIONS Change playback speed of the recording. [Not available on OS 7100 or OS IP-UMS] EXIT TO AUTO ATTENDANT There are two levels of speed during playback. Dialing this code will toggle PERSONAL SERVICES between the two speeds.

  • Page 361

    Home Page Table of Contents DCS Guide b) Record your message at the tone. After recording the message, you will hear Note: ALL Access Manager options MUST be individually allowed by the System the Send Menu with the following functions: Administrator for each Subscriber.

  • Page 362

    Home Page Table of Contents DCS Guide your primary, No Answer greeting during the day (when you are available) Example:“Hi this is John Smith. I'm sorry I am not available to answer your call. and will NOT ring your extension but simply play your Night greeting during If someone else can help you, please enter the extension number now.

  • Page 363

    Home Page Table of Contents DCS Guide Edit Personal Greetings Setting Up Message Alert: You may also edit/record each one of the greetings (1-9) at any time. From the Subscriber Services Menu press [6] for Mailbox Administration. Select a greeting number to edit and follow the instructions to record your Press [1] for Message Alert.

  • Page 364

    Home Page Table of Contents DCS Guide This useful feature will allow you to cancel any messages that have NOT yet been picked up by the recipient. Auto Play New Messages PERSONAL SERVICES If this option is enabled, after you enter your password correctly any new messages will immediately begin to play.To enable (or if already enabled tog- The Personal Administration Menu is used to set your password and record your gle and disable) this feature:...

  • Page 365

    Home Page Table of Contents DCS Guide Note: Remember if you know what digits to press, you can enter them at any PERSONAL ADMINISTRATION SETTINGS time you do not have to wait to be prompted. This feature can be toggled on/off at anytime.

  • Page 366

    Home Page Table of Contents DCS Guide AME Password SHORTCUTS Calling If your keyset has AME PASSWORD (MMC 110) set to YES, you must enter your station password to listen to messages being left. This will prevent unauthorized Calling a station that is busy or does not answer you can press [#] to immediately people from listening to messages being left for you.

  • Page 367

    When full synchronization of messages between Voicemail Box and E-mail notifying you that you have a voice and/or fax mail message in your Voicemail Inbox is required, ask your Samsung representative about the OfficeServ IP- Box. UMS. This is an Internet Protocol based fully synchronized Unified Messaging •...

  • Page 368

    Home Page Table of Contents DCS Guide PERSONAL SPEED DIAL NUMBERS PERSONAL SPEED DIAL NUMBERS CODE NAME TELEPHONE NUMBER CODE NAME TELEPHONE NUMBER _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________...

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