Samsung OfficeServ 7400 Technical Manual page 236

OfficeServ 7400
TECHNICAL MANUAL
RING NEXT
This timer must be shorter than the overflow timer in MMC 601. If a higher value is
entered, the display will show invalid entry. In the case where a UCD group has the
ring next timer set at 000, an unanswered call will rotate evenly among all agents
until it is answered. The UCD greetings will be heard during this routing process,
but can be removed by defining the UCD messages in MMC 607 as unrecorded
message numbers. This will simulate a circular hunt group. The default is 010.
UCD RECALL
After a caller has heard a UCD announcement, he/she will be placed on hold until
an agent becomes available or the UCD recall timer expires. When the UCD recall
timer expires, the caller will again hear the UCD announcement. The range is
000–250. The default is 010.
MUSIC ON HOLD SOURCE
This option determines what Music on Hold source the callers will be connected to
between messages. The choice is either an external source, tone, none or a
message site in SVM.
WRAP UP
This option will make a UCD agent unavailable to receive additional UCD calls after
hanging up from the last one. This is to allow agents to complete work associated
with the previous call before the next call begins ringing. The range is 000-250. The
default is 010.
AUTO LOG OUT
This ON/OFF option determines if a station will automatically log out of the UCD
group when the RING NEXT timer expires. This setting will be ignored if the RING
NEXT timer is set to 000. This option is set to ON by default.
ALLOUT→FINAL
This ON/OFF option determines if calls forward to the UCD final destination when
all stations are logged out of the UCD group. If no UCD final destination is assigned
then the call will disconnect. This option is set to ON by default.
AGENT PIN NO
If an agent wants to enter a UCD group, specifies whether an agent code for UCD
will be pressed.
MMC: 607
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PART 2 JUNE 2006