Samsung OfficeServ 7400 Technical Manual page 219

OfficeServ 7400
TECHNICAL MANUAL
The SVMi-20E card will supply two recorded announcements to callers in
queue. The first announcement is played only once, the second
announcement will repeat for as long as the caller is in queue.
This type of UCD group has the following advantages:
a) No external device need be installed to provide an announcement.
b) Multiple callers can hear the announcement(s) simultaneously.
c) Callers hearing the announcement will be transferred to a free UCD
group member (agent) as soon as the agent becomes available.
d) The callers place in queue is always maintained.
Additional programming for this type of UCD group is in MMC 607. There
is a maximum of 20 UCD groups available on the system.
3. VMSUCD: This is used to group a number of SVMi-20E ports to provide the
UCD announcements.
4. BI-VMS: This is the voice mail group for the built in Samsung Voice Mail
Card. When a Voice Mail Card is installed, group 529 must be programmed
as a BI-VMS group on a OfficeServ 7400-M system and group 549 must be
used for a OfficeServ 7400-L system. Group 529 and 549 are fixed for the
voice mail card use. If the voice mail card is not installed in the system,
group 529 or 549 can be used as any other group can be used.
5. MESSAGE: Used to group a number of extensions to serve as a message
desk or message group. When one of the stations in this type of group
leaves a message to another station the messaged station will return the
message to the message group so any member can answer the call. If a
station is a member of more than one message group, then any message
indications made by that station would be for the first numerical message
group they are a member of. It is not recommended to program stations in to
multiple station groups.
6. SO STN GRP: This is used to group a number of S0 stations for video
conference.
B. RING MODE: Each group can have one of the following ring modes. This will
decide how calls are placed to the group.
1. SEQUENTIAL: The stations listed as "members" (see below) will be called
on a first available basis. Calls will first go to the first member, if the first
member is busy, calls will go to the second member, if the second member
is busy, calls will go to the third member etc. This type of group is useful for
MMC: 601
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PART 2 JUNE 2006