Sensor Insertion Troubleshooting - Dexcom G4 Professional User Manual

CHAPTER 13: TROUBLESHOOTING
This chapter provides helpful tips and instructions to fix issues you
may have while using the Dexcom G4 PLATINUM Professional CGM
System.
If any of the troubleshooting steps in this chapter do not fix the
issue, contact Dexcom Technical Support (see Chapter 15, User
Assistance).

13.1 SENSOR INSERTION TROUBLESHOOTING

Sensor insertion difficulties
• I am having trouble taking out the safety lock:
- Make sure to pull the safety lock straight out away from the body. Use
the arrows on the safety lock as a guide.
• I am not able to pull the collar up:
- Make sure the white plunger is completely pressed down before
pulling the collar up.
- Use force when pulling the collar up.
• I am not able to remove the applicator barrel from the sensor pod:
- Make sure the collar is pulled all
the way up. When pulling the collar
up you should hear 2 "clicks." You
may need to use extra force to pull
the collar as close to the top of the
applicator as possible.
- Make sure the transmitter latch is
flat against the adhesive on the body
before squeezing the release tabs.
- Use force when squeezing the ribbed
release tabs on the sides of the sensor pod.
- Lift the applicator in a curving movement away from the body.
Dexcom G4 PLATINUM Professional System User's Guide
Release the
applicator barrel
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