Sensor Insertion Troubleshooting - Dexcom G4 Platinum User Manual

This chapter provides helpful tips and instructions to resolve
issues you may experience while using your Dexcom G4
PLATINUM CGM System.
HELPFUL HINT:
• If the troubleshooting steps in this chapter do not fix your issue, contact
your local distributor.
9.1

SENSOR INSERTION TROUBLESHOOTING

Sensor insertion difficulties
• I am having trouble taking out the safety lock:
- Make sure to pull the safety lock straight out away from your body. Use the
arrows on the safety lock as a guide.
- Do not wiggle back and forth.
• I am not able to pull the collar up:
- Make sure the plunger is completely pressed down before pulling the collar
up.
- When pulling the collar up you should hear 2 "clicks."
- Try using more force when pulling the collar up.
• I am not able to remove the applicator barrel from the sensor pod:
- Make sure the collar is pulled all the way
up. You may need to use extra force to
pull the collar as close to the top of the
applicator as possible.
- Make sure the transmitter latch is flat
against the adhesive on your body before
squeezing the release tabs.
- Then squeeze the ribbed release tabs on
the sides of the sensor pod, and lift the
applicator away from your body in an arc
motion.
• I am not able to remove the transmitter latch:
- Hold the sensor pod with one hand and twist the transmitter latch with the
other hand to remove it.
- Do not try to snap it straight off.
Release the applicator barrel
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