Alerts Are Not Working - Dexcom G4 Professional User Manual

13.10 ALERTS ARE NOT WORKING

WARNING
Low/high glucose alerts and the 55 mg/dL low glucose
alarm are all disabled when using the Dexcom G4
PLATINUM Professional System in blinded mode and
will not alert you when the glucose is low or high. Check
blood glucose meter if there are any signs or symptoms
of low or high glucose.
1. Make sure you have not turned off the sound and/or vibrations for the
alerts. Chapter 9, Section 9.1, Setting the Alerts in Real-Time Mode
explains how to change these alert options.
2. Check that you have turned on and set the level for the advanced
alerts (see Chapter 9, Section 9.2, Advanced Alerts).
3. R emember, the first alert is vibrate only. See Chapter 18, Appendix
I, Receiver Alerts, Alarm and Prompts sequence tables for how the
alerts, alarm and prompts work.
If the receiver gets wet, dropped, or the acoustic spacer moves,
make sure the speaker and vibrations still work. You can do this
with the Try It option in the profiles menu (see Chapter 9, Section
9.3.1, Alert Profile Options).
PRECAUTIONS
• Return the receiver to the healthcare professional if
the acoustic spacer moves away from the upper right
corner. The entire receiver shield must be discarded
and replaced. The spacer allows the receiver speaker
Dexcom G4 PLATINUM Professional System User's Guide
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