Sensor Insertion Troubleshooting - Dexcom SEVEN PLUS User Manual

8.1

SENSOR INSERTION TROUBLESHOOTING

Sensor Insertion Difficulties
I am having trouble taking out the Safety Lock/Transmitter Key:
•
- Make sure to pull straight out using the arrows on the Safety Lock as a guide.
- Do not wiggle back and forth.
I am not able to pull the Collar up:
•
- Make sure the plunger is completely pressed down before pulling the collar up.
- When pulling the Collar up you should hear 2 clicks.
- Try using more force when pulling the collar up.
I am not able to remove the Applicator from the Sensor Pod:
•
- Pull the Collar all the way up. It should be very close to the top of
the Applicator.
- Make sure the Transmitter Latch is down before squeezing the
Release Tabs.
- Then squeeze the ribbed Release Tabs (on the side), and lift the
Applicator away from your body.
Removing the Transmitter Latch is difficult:
•
- Hold the Sensor Pod down with one hand and twist the Latch with
the other hand to remove it.
- Do not try to snap it straight off.
Sensor Pod is Not Sticking Long Enough
Do not use any cream or lotion on your skin where you attach the Sensor Pod.
•
Clean the skin and make sure it is completely dry before you attach the Sensor Pod. Do not leave
•
any substance on the skin where the Needle inserts.
You may use medical tape (such as Blenderm
•
but do not place the tape over the Transmitter or the plastic parts of the Sensor Pod.
Release the Applicator
) over the white adhesive patch of the Sensor Pod,
TM
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