Troubleshooting: Shade Functions - Lutron Electronics GRAFIK Eye QS with EcoSystem Installation And Operation Manual

Troubleshooting: Shade Functions

Symptom Possible Causes
Shade EDU (electronic drive EDU is not powered
unit) will not move
Shade fabric is caught on something
EDU is not assigned to a shade button group
Shade button group will not All limits are set to the same height
control any shade
Communications link is not wired to the EDU
EDU has been unassigned from shade button
group
Shade EDU does not fully Limits have been set incorrectly
open or fully close
Shade fabric is caught on something
Shade moves in the Open and close limits have been reversed
opposite direction when
raise/lower buttons are
pushed
Shade button group does EDU has been unassigned from shade button
not operate all the shades it group
is assigned to
All limits are set to the same height
EDU is not wired correctly
Shade button group is not wired correctly
Shades in a room move on EDUs are assigned to a shade button group in
their own another room
Unable to set limits on Normal operation
Sivoia QS wireless shades
through the GRAFIK Eye QS
control unit.
®
Solution
Connect power to EDU
Check and unbind shade fabric
Assign the EDU to a shade button group
Verify limit settings
Check and wire the EDU link
Reassign the EDU to the shade button group
Set limits correctly
Check and unbind shade fabric
Set limits correctly
Reassign the EDU to the shade button group
Verify limit settings
Check and rewire EDU
Check and rewire shade button group
Reassign the EDU to the correct shade button group
Limits must be set manually on the Sivoia QS wireless EDU (see Sivoia QS wireless shade
installation guide)
GRAFIK Eye QS with EcoSystem Control Unit Installation and Operation Guide 75