Vertical MBX IP User Manual
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Vertical MBX IP User Manual

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Station User Guide
Release 1.7
April 2012

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  • Page 1 Station User Guide Release 1.7 April 2012...
  • Page 2 Release 1.7 April 2012...
  • Page 3 Vertical Communications, Inc. reserves the right to revise this publication and to make changes in content without notice. © 2012 by Vertical Communications, Inc. All rights reserved. This publication contains proprietary and confidential information of Vertical Communica- tions, Inc. The contents of this document may not be disclosed, copied or translated by third parties, in any form, or by any means known, or not now known or conceived, without prior explicit written permission from Vertical Communications, Inc.
  • Page 4 Documentation Changes Page No. 03 /12 Some 2-line LCD digital phones that can be connected to the MBX IP will not make use of the soft keys. Added specific procedures for UNI/STS/Triad/infinite phones: - Using Directory - Using Station Speed Dial...
  • Page 5 al of your old appliance spos 1. When the crossed-out wheeled bin symbol is attached to a product, it means the product is covered by the European Directive 2002/96/EC. 2. All electrical and electronic products should be disposed of separately from the municipal waste stream via designated collection facilities appointed by government or the local authorities.
  • Page 6 Warning: To reduce the possibility of electric shock, do not expose your phone to high humidity areas, such as a bathroom, swimming area, etc. Caution: Use only Vertical approved batteries and desktop chargers to avoid the damage to the phone. Using other batteries or chargers voids your warranty and may cause an explosion.

  • Page 7: Table Of Contents

    Feature Information - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-1 Phones supported on the MBX IP - - - - - - - - - - - - - - - - - - - 1-2...
  • Page 8 Feature Code - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - A-1 Release 1.7 MBX IP Station User Guide April 2012...
  • Page 9 IP PHONES MBX IP Phone Setup - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - B-1 Using the Display Menu - - - - - - - - - - - - - - - - - - - - - - - - - - B-1...
  • Page 10 Contents TOC-4 Release 1.7 MBX IP Station User Guide April 2012...

  • Page 11: Introduction

    We have taken every effort to make this user guide simple and straightforward. The guide starts with the simpler operations of the MBX IP Phone Speakerphone, moves on to receiving and placing calls, and then to more advanced features. Each section includes a brief and basic description of each feature and step-by-step operation instructions.

  • Page 12: Phones Supported On The Mbx Ip

    The Vertical Phones (shown below) include a large 3-line or 4-line 24-character per line LCD (refer to Phone Diagrams on the next three pages). Features and functions of your MBX IP are accessed either using the Fixed or Flexible buttons or by selecting a menu item using the Soft buttons when available.
  • Page 13 Phones supported on the MBX IP Chapter 1: INTRODUCTION 8/24-Button Keysets 3 Soft Keys Message Waiting Light Programmable Keys FIXED BUTTONS : Hold Speaker Shift Trans Mute Volume Edge 700 (digital) Edge 700 phones are shipped with a fixed button overlay to match the NOTE MBX IP system operatoin.
  • Page 14 Phones supported on the MBX IP Chapter 1: INTRODUCTION 24-Button Keyset 3 Soft Keys (not used) Message Waiting Light Programmable Keys F I X E D B U T T O N S : Flash Trans Speed Conf Forward Mute...
  • Page 15 Phones supported on the MBX IP Chapter 1: INTRODUCTION 8/12/24-Button Keysets Message Waiting Light Programmable Keys F I X E D B U T T O N S Flash Trans Speed Conf Forward Mute Camp On On/Off Hold Triad (digital)
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  • Page 17: Basic Call Handling

    To request a Callback (wait on-hook) for a busy station: Press the MSG button and hang-up. To make a Voice Over announcement to a busy station: Dial #, after the Splash tone is heard, begin speaking. MBX IP Station User Guide Release 1.7 April 2012...

  • Page 18: Leaving A Message Wait

    Using the CO/IP line group code, you will be able to access any line from the group. A Flex button on the MBX IP Phone assigned as a LOOP button lets you access a line from a group. Dial codes for access to CO/IP lines are: Individual CO/IP line access: 88 + Line number (01-80 for MBX IP-100, or 001-240 for MBX IP-300).

  • Page 19: Disable Dialing From Your Phone

    To deactivate Temporary COS you must enter the station's Authorization code. To activate Temporary COS: 1. Press TRANS/PGM, 2. Dial 31 (User Program code), 3. Dial your Authorization code, 4. Press HOLD/SAVE. MBX IP Station User Guide Release 1.7 April 2012...

  • Page 20: Temporarily Override Dialing Restrictions At A Phone

    Using Last Number Redial (LNR) The last number dialed on an external call is automatically saved in the Last Number Redial (LNR) buffer. On the MBX IP Display Phone, the system will store the numbers dialed on the last 100 calls.

  • Page 21: Using And Entering Saved Number Dial

    While on an outgoing external call, press the HOLD/SAVE button. Using System Speed Dial Numbers The MBX IP-100 system has memory allocated for 800 System Speed Dial numbers (bins 200-999). The MBX IP-300 systems each have memory allocated for 3000 System Speed Dial numbers (bins 2000-3999).

  • Page 22: Using And Entering Station Speed Dial Numbers

    Chapter 2: BASIC CALL HANDLING Using and Entering Station Speed Dial Numbers Each station in the MBX IP-100 System is allocated memory for 20 Station Speed Dial numbers (bins 00-19) each up to 48 digits. The MBX IP-300 support 100 Station Speed Dial numbers (bins 000-099).

  • Page 23: Using Station Speed Dial

    5. Select/dial the CO/IP line/group, 6. Dial the desired number to be stored, 7. Press HOLD/SAVE, 8. Enter the associated name if desired, using the Character Entry Chart on page page 2-18, 9. Press HOLD/SAVE. MBX IP Station User Guide Release 1.7 April 2012...

  • Page 24: Using Dial By Name And Entering Your Name

    2. Dial 12 (Station User Name code), 3. Enter the Name, up to 12 characters (press DND button to backspace/delete a character). To input characters: 4. Press the second Soft button to select ABC> or abc> mode, MBX IP Station User Guide Release 1.7 April 2012...

  • Page 25: Receiving Calls

    Otherwise, you must press the flashing Flex button. • External calls to an MBX IP Phone will appear under the CO/IP line or a LOOP button. • External calls are from CO lines or VoIP channels that are programmed to ring at your phone.

  • Page 26: Responding To A Call While Busy

    Press the flashing CO/IP LINE button. To activate One-time DND: Press the DND button. To send a Silent Text Message: Press the programmed TEXT MESSAGE button, then select the desired message to send. MBX IP Station User Guide Release 1.7 April 2012...

  • Page 27: Using Answering Machine Emulation (Ame)

    Voicemail. The AME feature is only available when using the MBX IP VMIB Voice Mail; a MUTE and AME button should be programmed (refer to Appendix A User Program Codes).

  • Page 28: Differential Ring Signals

    In the Night mode, Loud Bell Control may be used to send ring signals to external bells. You may answer these calls with Universal Night Answer (UNA). To answer a call ringing during night mode: 1. Lift the handset, 2. Dial 587 (UNA code). MBX IP Station User Guide Release 1.7 April 2012...

  • Page 29: Answering Calls To Other Stations

    The Attendants and Secretary may be able to activate DND Override and Intrude on an active call. The Attendants may also cancel DND at other stations. To toggle DND ON and OFF: Press the DND button. For UNI/STS/Triad/infinite phones: Press the FWD button to toggle DND. MBX IP Station User Guide Release 1.7 April 2012...

  • Page 30: Forwarding Calls

    4. Dial the destination number and press HOLD/SAVE. To deactivate Call Forward from your phone: 1. Press the Fwd Soft button, 2. Dial #. For UNI/STS/Triad/infinite phones: 1. Lift handset. 2. Press FWD button. 3. Dial #. MBX IP Station User Guide Release 1.7 April 2012...

  • Page 31: Forwarding Calls To An External Number

    To activate Call Forward, Off Premise (forward to an external number) from your phone: 1. Lift the handset, 2. Press the Fwd Soft button or dial 554 3. Dial the type of Forward code (1-4), 4. Dial Telephone number and Press HOLD/SAVE. MBX IP Station User Guide Release 1.7 April 2012...
  • Page 32 8. Press HOLD/SAVE. Forwarding callers to an LCD Message Using an MBX IP Phone, the system can be setup to return an 'LCD Message' to internal callers. When calling your Station, internal callers will automatically receive the selected message or you can send an LCD message you select in response to an internal call, Silent LCD Message.

  • Page 33: Contents

    Press the FWD button. 2. Dial User Program feature code 42, 3. Enter Message contents, up to 24 characters, using the Character Entry Chart below. 4. Press HOLD/SAVE, to save message MBX IP Station User Guide Release 1.7 April 2012...
  • Page 34 Letter Type Uppercase Lowercase Dial Pad (ABC) (abc) Button Button Depressions < < THIS PAGE INTENTIONALLY LEFT BLANK. Character Entry Chart Release 1.7 April 2012...

  • Page 35: Call Transfer

    Calls will remain in the held state for a period and then recall the user. This Hold Recall is provided with a different ring signal. If not answered in a timely manner, the Attendant will receive Attendant Hold Recall. MBX IP Station User Guide Release 1.7 April 2012...

  • Page 36: Placing A Call In A Waiting State

    Placing a call in a waiting state 2-20 Chapter 2: BASIC CALL HANDLING MBX IP Station User Guide Release 1.7 April 2012...

  • Page 37: Send & Retrieve Messages

    DND mode. The message icon will be displayed on the LCD screen in IP-8024. If programmed, a flashing MSG LED on the MBX IP Phone also will indicate when there is a Message Waiting. As a further notification, a Message Wait Reminder Tone can be provided.

  • Page 38: Getting Voice Mail Messages

    Getting Voice Mail Messages When callers are forwarded or recall to your Voice Mail Box, they can leave a voice message. Your Voice Mail Box is part of the integrated VSF/VMIB module, the MBX IP Feature Server or an external Voice Mail system.

  • Page 39: Outcall Notification Of Voice Mail Messages

    1. Press the [TRANS] + 7 3 or dial the {Outcall Notification} feature code. 2. Dial 1 to enable or 0 to disable. 3. Press the [SAVE] button. 4. Return to idle after hearing service set tone. MBX IP Station User Guide Release 1.7 April 2012...
  • Page 40 To set a value for outcall notification interval for a retrial case: 1. Dial the {Outcall Interval} feature code. 2. Dial two-digit minute information (01-60). 3. Press thehook-switch to save. 4. Replace the handset, return to idle. MBX IP Station User Guide Release 1.7 April 2012...

  • Page 41: Sending And Receiving Short Lcd Messages

    IP display phone users. These messages will activate the message icon on the LCD (IP-8024). If the ring/message LED is set to Message Wait indication, the ring/message LED will flash. To send an SMS message to another MBX IP display Phone: 1. Press the TRANS/PGM button, 2.
  • Page 42 2. Dial 3 to view the SMS message. 3. Press the NEXT soft button to view the next SMS message. To delete received Short LCD messages: Press the DELETE soft button. MBX IP Station User Guide Release 1.7 April 2012...

  • Page 43: Remote System Access

    4. Dial as needed for the desired system resource. Mobile Phone Extension When away from your desk or office you can place and receive MBX IP calls on a registered mobile phone. You may need to activate the Mobile Phone Extension feature and assign the Mobile Phone number.
  • Page 44 Mobile Phone Extension Chapter 4: REMOTE SYSTEM ACCESS To place a call from the mobile extension using the MBX IP System: 1. Dial the ISDN DID number of the station; the system will check the Caller ID and answer the call. The user then will receive intercom dial tone, 2.

  • Page 45: Misc Features

    You may switch between the active call and a call on Hold, placing the active call on Hold acting as a broker between two or more parties, Broker Call. MBX IP Phone users may 'broker' for multiple calls up to the number of CO/IP line buttons.

  • Page 46: Call Park

    CO1 0 1 1 1 2 34 5 6 7 8 0 2 . 10 1 0 3 . CO2 J O N ES K D BACK SE L EC T SE ND MBX IP Station User Guide Release 1.7 April 2012...
  • Page 47 CO Codes 2 - 5 are the user-defined codes. If a code 2 - is selected, the selected code will be used in placing all of the external calls in the call log. MBX IP Station User Guide Release 1.7...
  • Page 48 1. Use Navigation up/down buttons to highlight the desired item, 2. Press the Edit Soft button to modify selection. To select the CO code: 1. Use Navigation up/down buttons to highlight the desired item, 2. Press the Select Soft button. MBX IP Station User Guide Release 1.7 April 2012...

  • Page 49: Conference Call

    1. Establish conference with two external parties, 2. Select the Conf Soft button, 3. Hand-up handset. To retrieve an Unsupervised Conference: 1. Lift the hand. 2. Select the Conf Soft button. MBX IP Station User Guide Release 1.7 April 2012...

  • Page 50: Setting Up A Conference Room

    1. Press the TRANS/PGM button, 2. Dial 57 (Conference Room delete code), 3. Dial the Conference Room number (571-579), 4. Dial the Conference Room password, 5. Press HOLD/SAVE to delete the Conference Room. MBX IP Station User Guide Release 1.7 April 2012...

  • Page 51: Hot Desk

    Chapter 5: MISC FEATURES Hot Desk MBX IP phones in the system may be assigned for Hot Desk operation. These Hot Desk phones let you log-on and use the Hot Desk phone as if it were your station. Once logged-on, the Hot Desk station will take on the attributes assigned to your station number and you can make calls as normal.

  • Page 52: Push-To-Talk (Ptt) Page

    2. Dial 546 (Meet-Me-Page code). Push-To-Talk (PTT) Page MBX IP Phones can be assigned as a member of one or more of the system's nine Push-To-Talk (PTT) page groups. Users separately log-in or log-out of any one or all PTT groups to which the phone is assigned.

  • Page 53: System Voice Memo

    The integrated Voice Mail modules incorporate several Voice Memos to provide Station Users with general information such as station number, date, time, and feature status. Voice Memos are heard over the MBX IP Phone speaker and over the handset for SLTs. For the Station Status Memo, the following items are reported:...

  • Page 54: Two-Way Record

    2. Hang-up, return to idle. Wake-Up Alarm MBX IP supports an Alarm clock for each station in the system. The alarm clock can be set to repeat daily or as a one-time alarm. When responding to the alarm by lifting the handset, BGM will be provided.

  • Page 55: Pbx, Centrex, & Isdn Features

    When accessing a CO line, the phone will act as an extension of the host, allowing access to the host system features using the host dial codes. While on a call, use the MBX IP Flash feature to transfer calls to other host extensions or access features of the host.

  • Page 56: Using Isdn Supplementary Services

    You may then alternate between the two held calls (Broker Call) using the hold button. An ISDN line conference can be established using the Flash and Conf Soft buttons. A conference can also be placed on hold. MBX IP Station User Guide Release 1.7 April 2012...

  • Page 57: Flexible Numbering Plan

    Conference Room 9 Internal Page 543 + 00, xx 00: All Call Page xx: Page Group # Personal VM Page Announcement Page For Attendant Page Auto Answer Internal Page Answer (Meet-Me Page) MBX IP Station User Guide Release 1.7 April 2012...
  • Page 58 541 + xx Xx: Parking Location (00 - 49) PGM Mode Access Two-Way Record VMIB Access AME Access CO Line Access 88 + xxx xxx: CO Line # (001-200 : MBX IP-300 01-80: MBX IP-100) VM MWI Enable VM MWI Cancel MCID Request MBX IP Station User Guide Release 1.7...
  • Page 59 COLR Access Pilot Hunt Call Command Call Oneway Command Call Conf Intrude Register Camp On Register OHVO Register Mobile Num Register Mobile CLI Register Mobile Access CCR Access CCR Access And Drop MBX IP Station User Guide Release 1.7 April 2012...
  • Page 60 ACD Agent Word Mode ACD Agent Auto Work ACD Agent Auto Answer ACD Call Indication Non-ACD Call Indication ACD Supervisor Group Forward ACD Supervisor Night ACD Supervisor Holiday ACD Supervisor Queued Call Answer MBX IP Station User Guide Release 1.7 April 2012...
  • Page 61 Appendix A: FLEXIBLE NUMBERING PLAN FEATURE NAME CODE ACD Supervisor Agent State Check ACD Supervisor Silent Monitor ACD Supervisor Call Traffic Check ACDAnnouncement Play & Check Day/Night/Timed Mode Change DID/DISA Restriction MBX IP Station User Guide Release 1.7 April 2012...
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  • Page 63: Ip Phones

    Select the font type (0 for new roman, 1 for gothic), and press the OK Soft button to select. Set Contrast Press the [VOL Up/Down] buttons or Use Navigation Up/Down buttons to adjust the brightness, then press the OK Soft button to select. MBX IP Station User Guide Release 1.7 April 2012...

  • Page 64: Network Configuration

    2. Press the * key. To exit Config. settings: 1. Press the [SPEAKER] button, 2. Press the * key to exit, 3. Press the # key to Reset/Reboot the phone with the new setting. MBX IP Station User Guide Release 1.7 April 2012...

  • Page 65: Using The Speakerphone

    Appendix B: IP PHONES Using the Speakerphone Activate the MBX IP Speakerphone at any time (except for Paging) in place of lifting the handset to receive or place calls. Additionally, you may switch between the handset and Speakerphone during a call. By keeping the handset Off-hook, the Group Listen feature is activated, which provides incoming audio over the speaker with outgoing audio from the handset.

  • Page 66: Using A Bluetooth Wireless Headset (Ip-8024 Only

    Appendix B: IP PHONES Using a Bluetooth Wireless Headset (IP-8024 only) The MBX IP-8024 may be equipped with a Bluetooth Unit (BTU) allowing you to use a wireless headset that supports Bluetooth version 2.0. Using a headset permits you to move freely around the phone (within approximately 10 meters) and maintain a conversation.
  • Page 67 If the phone handset is taken off-hook while in BT mode, the voice path will directly be connected to the handset; press the [SPEAKER] button to activate the BTU headset. MBX IP Station User Guide Release 1.7 April 2012...

  • Page 68: Using An Sts Phone With Mbx Ip

    Using an STS Phone with MBX IP Appendix B: IP PHONES Using an STS Phone with MBX IP 24-Button Speakerphone P/N 3515 MBX IP Station User Guide Release 1.7 April 2012...

  • Page 69: Sts Fixed Feature Buttons

    It is also used for flexible button --> use TRANS button programming. allows user to call their own mailbox and to send a caller to another Voice Mail --> use MSG button user’s voice mailbox. MBX IP Station User Guide Release 1.7 April 2012...
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