Returning The Switch Or Switch Components; Chapter 17 Returning The Switch Or Switch Components; Returning An Ex8200 Switch Or Component For Repair Or Replacement - Juniper EX8208 Complete Hardware Manual

CHAPTER 17
Returning the Switch or Switch
Components

Returning an EX8200 Switch or Component for Repair or Replacement

Related
Documentation
Copyright © 2010, Juniper Networks, Inc.
Returning an EX8200 Switch or Component for Repair or Replacement on page 245
Locating the Serial Number on an EX8200 Switch or Component on page 246
Contacting Customer Support to Obtain Return Materials Authorization for EX Series
Switches on page 257
Packing an EX8200 Switch or Component on page 258
Packing a Line Card Used in an EX8200 Switch on page 263
If you need to return a switch or hardware component to Juniper Networks for repair or
replacement, follow this procedure:
Determine the serial number of the component. For instructions, see "Locating the
1.
Serial Number on an EX8200 Switch or Component" on page 246.
Obtain an RMA number from JTAC as described in "Contacting Customer Support to
2.
Obtain Return Materials Authorization for EX Series Switches" on page 257.
NOTE: Do not return any component to Juniper Networks unless you have
first obtained an RMA number. Juniper Networks reserves the right to
refuse shipments that do not have an RMA. Refused shipments are
returned to the customer through collect freight.
Pack the switch or component for shipping as described in "Packing an EX8200 Switch
3.
or Component" on page 258.
For more information about return and repair policies, see the customer support page at
http://www.juniper.net/support/guidelines.html
EX8208 Switch Hardware Overview on page 3
EX8216 Switch Hardware Overview
.
245