Send Log Files - Toshiba STRATA CIX Net Server Installation Manual

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Net Server Troubleshooting

Send Log Files

Send Log Files
A very important tool for the entire Suite is the Zip Log Files Utility. This utility pulls together the log
files, configuration files, and other pertinent files showing the status of the Net Server PC and zips
the information in a smaller file and places that information onto an FTP server.
Using the Options button, some basic parameters can be changed including an ability to save the
information into a series of files to be e-mailed when FTP access across the Internet is blocked.
The date range of the files can also be specified. This is generally used to reduce the size of the
transmittal when the time of the problem is know to have occurred very recently.
Important!
22
Retrieve Log Files from CTX/CIX Phone System does not work with Network ACD
using the Strata Unifier.
Net Server Installation Guide 10/06

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