Support Options; Proxim Eservice Web Site Support; Telephone Support; Servpak Support - Proxim ORiNOCO AP-8000 User Manual

Technical Services and Support

Support Options

Support Options

Proxim eService Web Site Support

The Proxim eService Web site is available 7x24x365 at http://support.proxim.com.
On the Proxim eService Web Site, you can access the following services:
• New Product Registration: Register your product to gain access to technical updates, software downloads, and free
technical support for the first 90 days from receipt of hardware purchase.
• Open a Ticket or RMA: Open a ticket or RMA
• Search Knowledgebase: Locate white papers, software upgrades, and technical information.
• ServPak Support: Learn more about Proxim's ServPak global support service options.
• Your Stuff: Track status of your tickets or RMAs and receive product update notifications.
• Provide Feedback: Submit suggestions or other types of feedback.
• Customer Survey: Submit an On-Line Customer Survey response.

Telephone Support

Contact technical support via telephone as follows:
• US and Canada: 408-383-7700, 866-674-6626 (Toll Free)
Hours of Operations: 8.00AM-6.00PM Monday through Friday Pacific Time
• APAC Countries: +91-40-23115490
Hours of Operations: 9.00AM-6.00PM Monday through Friday IST time (UTC +5:30 hrs)
• International: 408-383-7700
Hours of Operations: 8.00AM-6.00PM Monday through Friday Pacific Time

ServPak Support

To provide even greater investment protection, Proxim Wireless offers a cost effective support program called ServPak.
ServPak is a program of enhanced service support options that can be purchased as a bundle or individually, tailored to
meet your specific needs. Whether your requirement is around the clock technical support or advance replacement
service, we are confident that the level of support provided in every service in our portfolio will exceed your expectations.
• Advanced Replacement of Hardware: Can you afford to be down in the event of a hardware failure? Our
guaranteed turnaround time for return to factory repair is 30 days or less. Those customers who purchase this service
are entitled to advance replacement of refurbished or new hardware guaranteed to be shipped out by the Next
Business Day. Hardware is shipped Monday – Friday, 8:00AM – 2:00PM (PST).
• Extended Warranty: Extend the life of your networking investment by adding 1, 2, or 3 years to your products
standard warranty. This service coverage provides unlimited repair of your Proxim hardware for the life of the service
contract. The cost of an extended warranty is far less than the cost of a repair providing a sensible return on your
investment.
• 7x24x365 Technical Support: This service provides unlimited, direct access to Proxim's world-class Tier 3 technical
support engineers 24 hours a day, 7 days a week, 365 days a year including Holidays. Customers who purchase this
service can rest assured that their call for technical assistance will be answered and a case opened immediately to
document the problem, trouble shoot, identify the solution and resolve the incident in a timely manner or refer to an
escalation manager for closure.
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