Technical.services.and.support; Support Options - Proxim TSUNAMI MP.11 5012-SUR Quick Install Manual

tecHNIcal serVIces aNd suPPort
If you are having trouble utilizing your Proxim product, please review the
Tsunami MP.11 5012-SUR Installation and Management Guide and the
additional documentation provided with your product.
If you require additional support, please refer to the "Technical Services and
Support" chapter in the Tsunami MP.11 5012-SUR Installation and Management
Guide for details about the information you will need to gather before using the
Support Options listed below.

support options

Proxim eservice web site support
The Proxim eService Web site is available 7x24x365 at:
▪ http://support.proxim.com
telephone support
Contact technical support via telephone as follows:
▪ Domestic: 866-674-6626
▪ International: +1-408-542-5390
Hours.of.Operation
▪ North America: 8 a.m. to 5 p.m. PST, Monday through Friday
▪ EMEA: 8 a.m. to 5 p.m. GMT, Monday through Friday
servPak support
Proxim understands that service and support requirements vary from customer
to customer. In recognition of these varying requirements we have developed
a support program called ServPak. ServPak is a program of Enhanced Service
Options that can be purchased individually or in combinations to meet your
needs.
▪ Advanced Replacement
▪ Extended Warranty
▪ 7x24x365 Technical Support
▪ Priority Queuing
To learn more, please call Proxim Support at +1-408-542-5390 or send an
email to servpak@proxim.com. To purchase ServPak support services, please
contact your authorized Proxim distributor.
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