E Technical Services And Support; Obtaining Technical Services And Support; Support Options; Proxim Eservice Web Site Support - Proxim AP-4000 User Manual

Technical Services and Support
See the following sections:
•

Obtaining Technical Services and Support

•

Support Options

–

Proxim eService Web Site Support

–

Telephone Support

–

ServPak Support

Obtaining Technical Services and Support
If you are having trouble utilizing your Proxim product, please review this manual and the additional documentation
provided with your product.
If you require additional support and would like to use Proxim's free Technical Service to help resolve your issue, please
be ready to provide the following information before you contact Proxim's Technical Services:
• Product information
– Part number of suspected faulty unit
– Serial number of suspected faulty unit
• Trouble/error information:
– Trouble/symptom being experienced
– Activities completed to confirm fault
– Network information (what kind of network are you using?)
– Circumstances that preceded or led up to the error
– Message or alarms viewed
– Steps taken to reproduce the problem
• Servpak information (if a Servpak customer):
– Servpak account number
• Registration information:
– If the product is not registered, date when you purchased the product
– If the product is not registered, location where you purchased the product
NOTE: If you would like to register your product now, visit the Proxim eService Web Site at
and click on New Product Registration.
AP-4000/4000M/4900M User Guide
http://support.proxim.com
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