Proxim ORiNOCO AP-8000 User Manual page 167

Technical Services and Support
Support Options
• 8x5 Technical Support: This service provides unlimited, direct access to Proxim's world-class technical support 8
hours a day, 5 days a week from 8:00AM - 5:00PM (Local Time). Technical Support is available at no charge for the
first 30 days from the purchase date. Beyond this period, a ServPak support agreement will be required for technical
support. Self-help will be made available by accessing Proxim's extensive eService knowledgebase.
• Software Maintenance: It's important to maintain and enhance security and performance of wireless equipment and
Proxim makes this easy by providing a Software Maintenance program that enables customers to access new feature
and functionality rich software upgrades and updates. Customers will also have full access to Proxim's vast
knowledgebase of technical bulletins, white papers and troubleshooting documents.
• Priority Queuing Phone Support: This service provides customers with a one hour response time for technical
phone support. There is no waiting in line for those urgent calls for technical support.
ServPak Service
Product Coverage
Duration
Software Coverage
Duration
Proxim TAC Support
Software Updates &
Upgrades
Registered Access
to Proxim.com
Registered Access
to Knowledge Tool
Advance
Replacement
Depot Repair
To purchase ServPak support services, please contact your authorized Proxim distributor. To receive more information or
for questions on any of the available ServPak support options, please call Proxim Support at 408-383-7700 or send an
email to servpak@proxim.com.
24x7Enhanced 8x5 Standard
(Bundled Serv.) (Bundled Serv.)
Renewable Renewable
Contracts Contracts
Renewable Renewable
Contracts Contracts
Yes Yes
Yes Yes
Yes Yes
Yes Yes
Yes No
No Yes
Advance
Extended
Hardware
Warranty
Replacement
Renewable
Renewable Contracts
Contracts
No No
No No
No No
Yes Yes
Yes Yes
No Yes
Yes No
AP-8000 User Guide
24x7
Software
Technical
Maintenance
Support
Renewable
No
Contracts
Renewable
No
Contracts
No Yes
Yes No
Yes Yes
Yes Yes
No No
No No
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