Defining A New Conference Ivr Service - Polycom 1500 Administrator's Manual

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator's Guide
IVR Message Types by Message Category
Message
Category
Billing Code
Roll Call
Conference ID
5 Click Upload File to upload the appropriate audio file to the MCU.
The Install File dialog box opens.
6 Enter the file name or click the Browse button to select the audio file to upload.
The Select Source File dialog box opens.
7 Select the appropriate *.wav audio file, and then click the Open button.
The name of the selected file is displayed in the Install field in the Install File dialog box.
8 Optional. You can play a .wav file by selecting the Play button (
9 Click Yes to upload the file to the MCU.
The system returns to the Add Message File dialog box.
10 Repeat step 6 to
File dialog box.
11 Once all the audio files are uploaded to the MCU, close the Add Message File dialog box and
return to the Add Language dialog box.
12 Click OK.

Defining a New Conference IVR Service

The Collaboration Server is shipped with two default Conference IVR Services and all its audio messages
and video slide. You can define new Conference IVR Services or modify the default Conference IVR
Service. For the definition of Conference IVR Service for gateway calls, see
Gateway Calls.
Up to 80 IVR Services (Conference IVR Services and Entry Queue IVR Services) can be defined
per Collaboration Server.
Polycom®, Inc.
Message Type
Requests the chairperson to enter the conference Billing Code.
Roll call related messages, such as the message played when a participant joins the
conference. Messages are listed in the Conference IVR Service - Roll Call dialog box.
Requests the participant to enter the required Conference ID to be routed to the
destination conference.
Click Yes to upload the file to the MCU. The system returns to the Add Message
for each additional audio file to be uploaded to the MCU.
Message
).
Defining the IVR Service for
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