Ivr Services Toolbar; Adding Languages - Polycom 1500 Administrator's Manual

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator's Guide

IVR Services Toolbar

The IVR Services toolbar provides quick access to the IVR Service definitions as follows:
IVR Toolbar buttons
Button Button Name
New Conference IVR Service
New Entry Queue IVR Service
Delete Service
Set Default Conference IVR
Service
Set Default Entry Queue Service
Add Supported
Languages
Replace/Change Music File

Adding Languages

You can define different sets of audio prompts in different languages, allowing the participants to hear the
messages in their preferred language.
The Collaboration Server is shipped with a default language (English) and all the prompts and messages
required for the default IVR Services, conference and Entry Queues shipped with the system.
You can add languages to the list of languages for which different messages are downloaded to the MCU
and IVR Services are created. This step is required before the creation of additional IVR messages using
languages that are different from English, or if you want to download additional voice files to existing files in
one operation and not during the IVR service definition.
To add a language:
1 In the Collaboration Server Management pane, expand the Rarely Used list.
2 Click the IVR Services (
Polycom®, Inc.
Descriptions
To create a new Conference IVR Service.
To create a new Entry Queue IVR Service.
Deletes the selected IVR service(s).
Sets the selected Conference IVR Service as default. When
creating a new conference Profile the default IVR Service is
automatically selected for the Profile (but can be modified).
Sets the selected Entry Queue IVR Service as default. When
creating a new Entry Queue the default Entry Queue IVR
Service is automatically selected.
Adds languages to the IVR module, enabling you to download
voice prompts and messages for various languages.
To replace the currently loaded music file that is used to play
background music, the MCU is shipped with a default music
file.
) entry.
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