Toshiba Strata CIX Stratagy ES Voice Mail Manuals

Manuals and User Guides for Toshiba Strata CIX Stratagy ES Voice Mail. We have 1 Toshiba Strata CIX Stratagy ES Voice Mail manual available for free PDF download: Programming Manual

Toshiba Strata CIX Stratagy ES Voice Mail Programming Manual

Toshiba Strata CIX Stratagy ES Voice Mail Programming Manual (248 pages)

Application Release 5

Brand: Toshiba | Category: Software | Size: 5.85 MB

Table of Contents

Table of Contents
7
Chapter 1 - Overview

17
- System Administrators
  17
- Basic Features
  17
  - User Agents
    17
  - Voice Messaging
    18
  - Automated Attendant
    18
  - Telephone Answering
    18
  - Fax Tone Detection
    19
  - Multiple System Languages
    19
- Feature Groups
  19
- System Software
  22
  - Windows XP
    22
  - Diagnostic Programs
    22
  - Emanager Software
    22
- System Integration
  23
  - Proprietary Integration
    23
  - Centralized Voice Mail
    23
- Maintenance
  24
  - Trace and Log Utilities
    24
Chapter 2 - Emanager

25
- Log on to Emanager
  26
- Emanager Profile
  27
  - Backup Database Utility
    31
  - Restore Database Utility
    32
- Options
  32
- Select Equipment
  32
- MAS Licensing
  33
  - Access Main MAS Licensing Screen
    33
  - Upload Licenses
    34
  - Issue Licenses
    34
  - Activate Licenses
    34
  - Delete Licenses
    35
  - View Licenses
    35
  - View Current Licenses
    35
- Logout of Emanager
  36
- Emanager Main Screen
  36
- Program Menu
  37
- Help Topics
  37
  - Help Topics/Context Help
    37
  - About CIX Emanager
    37
- Client PC
  38
Chapter 3 - Voice Mail Configuration

41
- Configuration Menu Screens
  42
- Update Voice Mail Database
  42
- Configure Voice Ports
  42
- Main Menu
  43
- Change System Date/Time
  44
- Holidays
  44
  - Add Holidays
    45
  - Delete Holiday
    45
  - Copy to
    45
- Configuration Wizard
  46
  - Use Configuration Wizard
    46
- User Setup Wizard
  46
  - Use User Setup
    46
- Telephone Systems
  47
  - Add Integration Group
    50
  - Delete Integration Group
    50
  - Add or Delete Switch Type
    51
- Answer Methods
  52
  - Add Answer Methods
    53
  - Delete Answer Methods
    53
- Voice Ports
  54
  - Add Voice Port Definition
    55
  - Display Voice Port Status
    55
- Serial Ports
  56
  - Add Serial Port Definition
    57
- Notification Groups
  58
  - Add Notification Group
    59
  - Delete Notification Group
    59
- Port Statistics
  60
  - Add Port Statistics Group
    61
  - Delete Port Statistics Group
    61
- Scheduler
  62
  - Add Scheduled Action
    63
  - Delete Scheduled Action
    63
- Language
  64
  - Change System Language Setting
    65
  - Change Mailbox Language Setting
    65
  - Edit Prompts
    65
- Voice Menu
  66
  - Add Voice Command
    67
  - Delete Voice Command
    67
- Parameters
  68
  - Methods for Modifying the Parameters
    69
  - Modify Parameters
    70
  - Add Parameters
    70
  - Delete Parameters
    70
Chapter 4 - Voice Processing

87
- User Agent(S)
  87
  - Voice Mail Menu
    88
  - Defined User Agents
    88
- Class of Service (COS)
  89
  - Inherit Function
    89
  - Explore Function
    90
  - Create COS for Mailboxes
    90
  - Edit COS for Mailboxes
    90
- User Mailbox
  91
  - Reserved Mailboxes
    91
  - Create User Mailbox
    91
  - Modify User Mailbox
    92
  - Delete User Mailbox
    92
  - Copy Mailbox
    92
  - User Mailbox Reports
    93
- Mailbox Editor Menu
  93
  - Refresh Function
    93
  - Lock Function
    94
  - Reset Function
    94
  - Mailbox Search Function
    94
- Mailbox Editor Screens
  95
  - Mailbox Header
    95
  - User Mode
    98
  - Auto Attendant
    102
  - Unified Messaging
    106
  - Notify
    109
  - Chains/Groups/Fax
    117
  - ASR Auto Attendant
    122
  - Info
    125
  - Menus
    127
  - Auto (Scheduling)
    129
- Distribution List (System)
  134
  - Create Distribution List
    135
  - Modify Distribution List
    135
  - Delete Distribution List
    135
- Direct Send Voice
  136
  - Create/Modify Direct Send Voice User Agent
    136
- Direct Send Fax
  137
  - Create/Modify Direct Send Fax User Agent
    137
Chapter 5 - Fax Server

139
Chapter 6 - Automatic Speech Recognition (ASR)

141
Chapter 7 - Unified Messaging (UM)

149
- Feature Description
  150
- Voice File Compression
  150
- UM Synchronization
  150
  - Imap4
    150
  - Message Disposition Notification (MDN)
    151
- Components
  151
  - Client Components
    151
- Installation
  154
- Server Installation
  154
- Client PC Installation
  157
  - Using Outlook 2000/98
    158
  - Using Outlook XP/2002/2003
    159
- SMTP Dedicated Gateway Server
  161
  - Installation
    161
  - Configuration
    162
- Record Voice Messages (Using Windows Sound Recorder)
  163
- Send WAV File as Voice Message
  164
Chapter 8 - Text-To-Speech (TTS)

165
- Hardware/Software Requirements
  165
- Installation
  166
  - Prior to Installing
    166
- Server Installation
  166
- Client PC Programming
  168
Chapter 9 - Interactive Voice Response (IVR)

171
- IVR User Agents
  171
  - Create IVR User Agents
    172
    
    Delete IVR User Agents
    173
  - Edit/Modify IVR User Agents
    173
- Answer Methods
  173
- Voice Ports
  173
- IVR Alias Editor
  174
  - Edit IVR Alias
    174
  - Run IVR Alias
    175
Chapter 10 - Advanced Integrations and Applications

177
- CIX Integration
  177
- AMIS Networking
  181
  - AMIS User Agents
    181
  - AMIS Node
    181
  - Destination System Number
    183
  - Configuring Voice Mail for AMIS
    185
    
    Testing AMIS
    187
  - AMIS Operation
    187
  - Private/Urgent Message Handling
    188
  - Notification
    188
  - AMIS User Agent Reports
    189
- VPIM Networking
  189
  - VPIM User Agents
    189
  - VPIM Operation
    192
Chapter 11 - Token Programming

193
- Using the Token Programming Language
  193
- Singular Tokens
  194
- Replaced or Variable Tokens
  196
- Defined Tokens
  199
Chapter 12 - System Reports

217
- Data Retention
  217
- Report Types
  217
- Report Elements
  218
- Reports
  218
  - Run/Print/Save/E-Mail Report
    218
  - Port Information and Statistics
    218
  - Mailbox Information and Statistics
    222
  - System Information
    226
- Custom Reports
  227
  - Report Templates
    227
  - Create Voice Mailbox Template
    227
  - Edit Voice Mailbox Template
    228
  - Create Voice Mail AMIS/VPIM Template
    228
    
    Edit AMIS/VPIM Template
    228
  - Run/Print/Save/E-Mail Report
    228
Chapter 13 - Maintenance/Troubleshooting

231
- Backup Procedure
  231
- Restore Procedure
  232
- Utilities/Tools
  233
  - VM Port Status
    233
  - VM Tracer/Tracer Files
    233
    
    ASR Sync
    236
    
    IVR Alias Editor
    236
    
    SES Restart
    237

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