Adding Operator Features - Lucent Technologies MERLIN LEGEND System Manager's Manual

MERLIN LEGEND Communications System Release 5.0
System Manager's Guide 555-650-118
6 Managing the System

Adding Operator Features

Adding Operator Features
Use this procedure to add the following operator features (available in Hybrid/PBX
mode only):
For DLC and QCC: Operator Hold Timer
For DLC only: DLC Operator Automatic Hold
For QCC only:
— Hold Return
— Automatic Hold or Release
— Queue over Threshold
— Elevate Priority
— Calls-in-Queue Alert
— QCC Operator to Receive Call Types
— Call Type Queue Priority Level
— Voice Announce (Release 4.0 and later systems only)
— Message Center Operation
— Automatic or Manual Extended Call Completion
— Return Ring
— Position-Busy Backup
Planning Guidelines
Some of the options cannot be programmed for individual operator positions but,
rather, apply to all operator positions in the system. These are: Operator Hold
Timer, Hold Return, Automatic Hold or Release, Extended Call Completion,
Return Ring, Queue over Threshold, Elevate Priority, and QCC Operator to
Receive Call Types.
Only one Position-Busy Backup can be programmed per system.
Valid Entries
Operator Hold Timer
DLC Operator Automatic Hold
Hold Return
Automatic Hold Release
Queue over Threshold
Elevate Priority
Calls-in-Queue Alert
QCC Operator to Receive Call Types
6
6
10 to 255 seconds
Disable, Enable
Remain on hold, Return to QCC queue
Auto Hold, Auto Release
0 to 99
0 (same priority) and 5 to 30 seconds
Enable, Disable
N/A
Issue 1
June 1997
Page 6-63