Lucent Technologies MERLIN LEGEND System Manager's Manual page 217

MERLIN LEGEND Communications System Release 5.0
System Manager's Guide 555-650-118
5 Putting the System to Work
Optimizing Your System
using the touch-tone keys on the telephone. It enables your customers to have
access to your business and services on a 24-hour, seven-days-per-week basis.
You can customize several aspects of the system, including: the ways inbound
calls are directed; the ways to handle calls during normal business hours as
opposed to after hours or during holidays; optional seasonal greetings; and
interaction with voice mailboxes.
PassageWay Direct Connection Solution
This collection of software applications provides a Microsoft Windows interface
between a PC and the system through an MLX-28D, MLX-20L, MLX-16DP, or
MLX-10DP telephone.
The applications include:
Lucent Technologies Call. A cardfile that enables you to maintain
information such as names, addresses, and telephone numbers. You
specify the information you want to store. You can place a call directly from
the PC and keep a log of all calls that are made.
Lucent Technologies Set. A telephone programming application that
enables you to program telephone features for your MLX telephone from
your PC. You can also create and save multiple button programming files
for your telephone, and exchange these files with other Lucent
Technologies Set users.
Log Viewer. Enables you to view entries that are stored in the
PassageWay call log that contains a record of every call you make using
Lucent Technologies Call.
Lucent Technologies Connect. Management software that provides the
basis for the other PassageWay applications and the diagnostics features
to troubleshoot them. Auto dialing capabilities using the common modem
command set are also provided.
Lucent Technologies Buzz. An application that enables you to manage
incoming calls on loop-start telephone lines connected to 800 LS-ID
modules and view the Caller ID calling party number (when available) so
you can quickly access customer records on your PC.
Caller ID
Caller ID is generally a subscriber service (calling party identification services
sometimes are provided at no extra charge with NI-1 BRI facilities), available from
your local exchange carrier or other telecommunications company, supported by
the system on analog loop-start or digital facilities. It enables you to screen
incoming calls so that you can identify the calling party's number before you
answer the call.
5
5
Issue 1
June 1997
Page 5-37